BN Covered Exteriors

Jorell and the BN Covered team were great to work with! I have new windows and a new roof!
Would recommend to anyone looking to do home exteriors project!

The work they did was great everything came out better than expected both Josh and Arron were a great help very friendly same as Logan and Zack the gutters and the roof all came together great would definitely recommend them

We recently had a window installed by BN, but unfortunately our experience was less than stellar. Below are the pros and cons of our project:

Pros:
• The window itself appears to be a high-quality product.
• The two representatives who initially came to our home were friendly
• We received two gift cards to Bob’s Burgers after the installation

Cons:
• When I called to request a bid for installing one window, I expected a quick appointment to take measurements. Instead, the visit turned into a lengthy, multi-hour presentation evaluating every window in our home, along with bids for full or partial replacement.
• We were pressured to make a “yes or no” decision on the spot during the estimate. Windows are a major investment, and it was frustrating to be pushed into making such a significant financial decision without time to think it over.
• We ultimately agreed to proceed with the single window installation we had originally requested (quoted at around $6,000). This included cutting a hole in the exterior wall, installing the new window, and completing all finish work. We were told everything would be matched to our adjacent window and that our only task afterward would be a bit of painting. However, the subcontractors who did the installation informed us that BN had instructed them not to complete any finish work. As a result, we had to hire someone else to install drywall and the interior ledge to match the adjacent window—costing us several hundred dollars more—then purchase materials and finish the rest ourselves (which included mudding, texturing, sanding, and painting). Because we’re not professionals, the end result isn’t as polished as it should be. It was extremely disappointing to be told the project would be turnkey (minus some paint), only to discover that wasn’t the case.
• Communication about the delivery process was unclear. We were told when the window would arrive and that BN would contact us afterward to schedule installation. What we weren’t told was that the window would be shipped directly to our home from out of state. Luckily, our doorbell camera alerted us when the movers arrived unexpectedly, and I was able to rush home to receive it. Clear communication that the window would be arriving directly to our house would’ve avoided unnecessary stress.
• When my husband shared our concerns with the company, the representative apologized for the miscommunications but did not offer any solution or effort to make things right.

Overall:
While the window itself seems to be good quality, the overall experience—from the high-pressure sales approach to unclear communication and unfulfilled finish work—was frustrating and disappointing. We had hoped for a smoother and more professional process, especially given the cost of the project.