Swimming Pool reviews in Richland, Washington

We highly recommend Premier Pools they installed our inground pool with power hard cover.,that came out amazing along with hot tub. We also had privacy fencing and safety fencing installed.. Then to top it off is the artificial grass this whole experience has been wonderful along with comments from friends and family that say our backyard looks like a resort!

Horrible customer service. Do not recommend.

Wonderful experience.

Got a leak on pool pipe. Christian and chuy helped me fixing it. Did a good job and very professional.

Excellent customer service, I was beyond happy with their work they were very commutative throughout the entire process..Highly recommend.....Definitely be keeping it cool with Premier Pool!!

These guys always make sure our complex pool is tiptop! Great service and easy to deal with. Definitely recommend Premier Pools!

Our hot tub waterline was crusted with hard water. Kelly and Jesus worked magic (3+ hours) cleaned like a new tub. Thank you, thank you!

Kelly is Awesome! Willing and would help with anything about Pool Safety and Care. Daily Maintenance is Required to have a Safe, Clean and Crystal Clear Water.

Able and his crew did an outstanding job. They replaced the 8' fiberglass steps and pool liner, paying careful attention to every detail of the project. Thanks for a job well done!

Stan Hages

Kelli is always so helpful and knowledgeable when it comes to my pool needs! She is honest and her customer service is top notch! Anything pool related you better go see her! She’ll get your wants and needs taken care of in a delightful professional fashion!

5 years with premier pools. The maintenance crew guys are top notch. Kelly was always very helpful. A double billing at pool opening for cleaning and chemicals brought to the attention of sarah and lexi has met with a poor response. Sad to say i have canceled my business.

Couldn't be happier with how our pool turned out by Brent and his team at Premier Pools. We were kept in the loop throughout every step of the process and they delivered a premium finished product. We've since been utilizing their regular maintenance to keep our pool in the best shape possible. In an industry clouded with spotty workmanship and iffy reputations, we're thoroughly satisfied with our concrete pool.

Very disappointed so far and they only measured for pool liner.
Employee came to measure to replace liner. Spent at least an hour, getting measurements. Told my husband he thought he'd got what he needed. Weeks later we'd heard nothing. Husband called no response. Went to store and spoke to owner, and found they didn't have the correct measurements. Machine was "broke". Sent someone out next day to remeasure. Apparently it was operator error. We'd been waiting for Weeks while No one bothered to let us know, they'd screwed up. Now they want to know which pattern we chose. It's all in the original paper work! Their errors have pushed our pool opening back by Weeks!
Untrained Employees,
Unresponsive Employees equal unhappy customer

On time and great quality. I found the contractor that trained all the other pool guys in town.

Brent and his team at Premier Pools are truly talented and can make your dreams of a backyard oasis a reality!

Very disappointed. They did not do what I asked and charged me $200/hr! I tried to explain the misunderstanding to management and was taken to small claims. Just not cool. Apparently they're at small claims on a very regular basis, so watch your back if you do business with them. :(

Service was awesome. They increased our fire pit size and were extremely careful to make it so beautiful! Very happy with results of these three gentlemen!

Jessie and Crew have done awesome work on our Landscaping.
Brett and Holli are great business owners, and will do whatever possible to provide you with a great experience during the build, and an awesome pool when they are all done. Strongly recommend!

We love our pool, Premier pools did an excellent job building it and continues to service it. We appreciate the quality and the design of our pool

We have a 90,000 gallon pool. Premier Pools have kept us supplied with chemicals and more for nearly 15 years out of 4 locations. Always helpful

Horrible business practice!! I hired premier pools to resurface my inground pool at over $50,000.00. Worst decision ever. It took them 2 years to complete the pool because they kept delaying. During this time, I walked out and the workers were sitting on the side of the pool enjoying a nice cold beer while on the clock. Once they finally got the pool finished, it was time to winterize it. They came out to winterize it and only got part of the job done, promising to be back the next day to finish it. 2 weeks later, they showed back up to put the cover on. In that 2 weeks, the way the wind blows, of course the pool is going to be dirty with debris . They left it dirty and threw the cover on. Following summer, they came to open it, Jose was shocked to see the condition of the pool from the way it was put away. He worked overtime to get it cleaned. Once again, promised to be back the next day to finish cleaning and never showed.
Now the pool is open and within just a couple of weeks of use the grout and tiles around the pool start falling off and continues to fall off. I call Mr. Martell, and he says he will have someone out to look at it. No one ever showed. I have called and they blow me off, I have written letters, no response. They are the worst ever. They shouldn't even have a license. They took advantage of me being an elderly widow and left me with a pool that is still in need of repair.