Small Appliance reviews in Seattle, Washington

I have a v1 Rancilio Silvia that I took in. Henry, and team, basically rebuilt the machine, plus installed a PID. I thought about upgrading to a newer machine but after the rebuild and PID I couldn't be happier with it. I've been consistently pulling great shots and the steam wand rebuild has brought my milk texturing and latte art to new level. Super happy with their service!

Very competent and knowledgeable. I wouldn't hesitate coming back and I plan to when one of my machines needs servicing again.

Did great work at a fair price. Very knowledgeable and friendly.

Wow, these technicians are amazing!!!! I highly recommend them. They go above and beyond-kind, very helpful, especially care about their work. They are sooo much more helpful than the Delonghi company. It is businesses like this that get my attention-and visits for future business. I stumbled on them on the internet. I am bookmarking them for future purchases. I am very impressed with easy to reach technicians who really know how to fix these machines. I Highly recommend A++

I had a problem with my machine a month after it was fixed. I called them on the phone, and he walked me through various steps until it was fixed. Awesome customer service! I love these guys!

Wonderful place! Extremely knowledgeable on all machines and he was so beyond helpful. Will absolutely be back whenever we need something fixed with our espresso machines!

Always pleasant and have found them to be honest and trustworthy. Will always bring my DeLonghi here when it needs a deep clean or a repair! Henry is awesome to work with.

Great service. Our coffee machine got fixed in a reasonable time at a reasonable price.

Drove down to see these folks to have a nice, DeLonghi coffee maker repaired. The kind man behind the counter said "Sure, I can repair it for you for $80, or you can spend a little more and get a much better coffee maker". He then proceeded to Amazon to show me a few he liked. I was shocked. They don't sell coffee makers there, and his advice cost him the repair job. I very much appreciated the service and wanted to let everyone know.

Fantastic service from these guys! My Saeco Magic stopped working after 13 plus years. I took it into their shop and they got back to me within the time they said they would and had a fix figured out. THe repair was replacing the grinder and doing a tune-up. Machine is running great after 1 week of regular use. Thanks so much!

Can't say anything negative about this business. Sent my Saeco Super automated espresso, coffee maker to them for repair. My machine is about 15 years old and recently quit pumping water. Did a little searching and found this business showing great reviews. I can see why. The shipping process was well spelled out on their website. I sent it in over the holidays so there was a little delay for them to get to it. Within a few days of the new year, they called me back with information on repairs needed. I told them to go ahead and do it. The next day I received a ups delivery notification and the day after that we got our machine back in perfect working order. I didn't mention the dispenser as having a problem, but it wouldn't hold position detent. They either replaced or repaired my dispenser nozzle which wasn't even mentioned on the invoice or mentioned in the work order. They also replaced the frothing nozzle which I hadn't included with the shipment.

Henry was up front with me on the phone and mentioned that due to the age of the machine it is pretty much impossible to find parts for it. He pretty much gave me a opt out on the repair honestly saying that it might not have a lot of life left.

I would use this company again and I would recommend it to others.

I have been using these guys to keep my Gaggia and DeLonghi superautomatic machines going for years now. Very knowledgeable, professional, and fair prices. Even after moving out of King County, I still make the drive to them because they are just that good. Highly recommended!

I have a 12 year old Delonghi Magnifica S super automatic that stopped working, the water assembly was pumping straight into the excess drip tray. Brought it here to do an overhaul to replace any worn parts - he uses genuine manufacturer parts and took apart the whole system. It made some squeaky whistling sounds the first month after I got it back, but now everything is running smoothly and quietly, it will last me for many years to come. It was not cheap, but it was worth it given that it was way less than a new machine. And expected given the amount of deferred maintanence on an older machine. It will last many years to come, highly recommend this service!

I haven’t gotten to use their place but it’s because I spoke with Henry over the phone and before I could bring it in, he suggested what the problem might be, and that ended up being it. I called back for help finding the part I needed and he helped me with that as well. I offered to pay for the help but he declined. Honestly didn’t think businesses like this existed anymore. I would 100% recommend these guys. Thank you for your help, saving me a drive, and helping us get back to our COFFEE!

I called here a few times to try and schedule a repair but unfortunately they can’t work on my model of home machine. My 5-star review is based on our phone conversations where the support recommended a couple other options where I could get repair in the area. They were super helpful and friendly and provide a free quote so I’d love to do business here someday as they seem like a great place.

I've used these folks twice for minor issues with my Saeco. Excellent service and repair quality and very reasonable pricing. Thanks!!!
Update: I can’t add any more stars but I just wanted to say thanks again. Every time I have an issue with my machine (usually operator error), Henry is patient with me and helps figure it out. It’s definitely saved me a few unneeded trips into the shop. Just excellent customer service. Highest recommendation.

Have only ever interacted with Henry. He's always been very personable straight to the point and I appreciate how he explains what's going on with the machine. So glad to be able to take the machine in rather than having to ship it out somewhere/replace it.

This is the first time I abused this business. They were extremely helpful when I came in with my problem. I feel very confident that they would be able to deal with it in a timely and professional manner which they did. I was very happy with the repair. the cost estimate was right on target and they got it back to me faster than they had predicted. I will definitely use them again and was extremely happy with their service. I would highly recommend them to anybody for small espresso machine repairs

Henry fixed my coffee grinder quickly and at a very fair price. Most notably he was very patient and detailed about figuring out what was actually wrong and has been very helpful with any follow up questions that I've had since then. I would highly recommend his business.

THE BEST EXPRESSO REPAIR SHOP IN SEATTLE! We have used Henry for over 15 years. He is amazing. Our Expresso machines have been returned after repair and cleaning, and they look brand new.

day 0 - came to the shop for the first time. I was told that would take a couple of weeks - to fix my coffee maker. I didn't expect that, it was kind of a surprise for me - not to have the coffee maker for 14 days, but OK. So, I waited for 14 days - no calls, so I called.
day 14 - I was told that the original estimate was 2-3 weeks and I misinterpreted it. And I would get a phone call within the next week (7 days). OK... I waited for 11 more calendar days - no calls.
day 25 - I got a call on Monday saying that they finally got to the issue, diagnosed it, and that was a known issue and a part replace will fix that. So, that would take 1 or 2 days to get it fully done, and I would get a phone call within the next 1-2 days. No calls for the next 7 days..
day 32 - I called myself. I was told that apparently they didn't have the part in stock, had to order it, delivery was delayed, and it's not ready yet. Few minutes later I was called: they found the part in the shop (??) and that would take additional 1-2 days to get it fixed. Few hours after that I got another call saying that the machine has been actually fixed and I can pick it up.
day 33 - I got my machine back. When I came home, I realized there was no more water filter installed in the machine. It might be old and should have been replaced. But just removing it without even telling me that there is no more water filter or suggesting to buy a new one?? So, I had to ordered a new water filter and wait more after waiting for 33 days.
day 36 - the new water filter has been delivered and installed, so I got my coffee machine in a working condition.
If you don't care about time at all, or have a spare coffee maker, that might work.