HVAC reviews in Silverdale, Washington

Repaired washer.

William was wonderful! Very helpful and knowledgeable. He was efficient, and went above and beyond to provide wonderful customer service.

Dishwasher repaired less than 12 hours after I reported it. He had the replacement part with him. Labor fee very expensive, but the service was excellent.

Brian came right at 0800. I was at work, but my oldest son was there. He found the issue with my my Samsung washer (freaking sock clogged my drain hose). Anyway, Brian was quick and to the point. Thank you.

The technician came to our home, but didn't know what he was doing. They sent a second technician. He recommended two parts we didn't need and charged us a lot for them. The problem ended up being a part I could easily find on eBay and replace on my own, which I did. I was promised a refund on the two parts. I have gotten nothing. If this is the quality Sears has fallen to, then no wonder they are struggling. I will not use them ever again.

The first time I asked for service, the time kept changing until it got too late so I had to reschedule, which was an easy process. Curtis was our guy this time and he came on time and worked efficiently and explained what the issue was and what he did to fix it. Very happy with his service of our washer.

Kevin came out on my annual maintenance visit and again showed a high level of professionalism. Quality Heating is now Mercurio’s but have expanded their services. Better than before. Highly recommend.

Had an appointment to do a annual maintenance(tune up) on my furnace and a/c unit bet. 8-10 am, arnold call around 8:15 and be here by 10-20 min, show up within 10min. did a super job checking all both unit component to make sure its in good working condition, very good tech, very knowledgeable about his field, highly recommended to keep this guy to your co., five star for sure, can i request this guy to do maintenance next time? by the way this is gil, rita husband who did this comment, thanks

I had Tori stop by for a consultation regarding replacing/servicing my gas furnace. She was genuine, friendly and professional. She was attentive to my situation and provided sound, knowledgeable advice. I would recommend her to anyone in need of heating and cooling services.

Kevin was very friendly when he came out for our yearly HVAC maintenance.
I appreciate the fact the he was not pushy when pitching products/services the company offers!

Kevin represented Mercurio's for our home furnace recently. He saw a potential problem, fixed in, and was able to save us money in the future. We were very pleased with the service.

We had our yearly furnace and air maintenance with Kevin. He is very knowledgeable and informed me of every step he took throughout the service. We would like to request his services for our next yearly service!

Kevin came to assist us with our fairly new HVAC system ( 3 years old). He helped explain what we needed to do for maintenance and made some minor repairs. He helped explain some of our thermostat issues.
We had the HVAC installed in the midst of COVID It was so nice to have such a personal touch. Highly recommend the service we received from our technician Kevin.

Chris was able to come out promptly and fix my circuit breaker that was buzzing when the ac kicked on. It no longer is buzzing and he checked all other circuit breakers as well to give me peace of mind. Also liked how they offer to check all outlets as well at no additional cost. Would recommend to others that need any electrical work!

I love the fact I could book my appointment 100% online! They were very responsive and kept me up to date on when they would arrive. Mike was the one who came for the service call. He was very polite and professional! Very informative and let me know, up front, what the costs would be. I’m a real estate broker in the area and would recommend them to my clients! 😀

Quality Heating, now Mercurios, installed my furnace and air conditioner several years ago. Their service was excellent then and continues with my annual inspection contracts. I always request Kevin Koehle because he is very thorough and explains test findings. Knowing that each unit is inspected and functioning properly is well worth the annual fee.

This is the 3rd time Kevin has performed the annual maintenance service on our ductless system. He is always very thorough and explains his work and answers questions very well. He also provides good suggestions for how best to maintain the system. I highly recommend him.

Our second visit from Mercurio’s was with Brian, the electrician who visited our house in order to repair faulty wiring installed by another company. He was very personable, professional and courteous. He did an excellent job, leaving clean wiring and a properly functioning furnace. Another excellent experience from Mercurio’s. We’re happy to have found you. Thank you!

Mecurios did a great job installing my new furnace/ac AND running a new vent to my living room. Sam was very knowledgeable and worked with my requests. I definitely will be using them in the future.

The technician, Donaven, was very personable and knew what he was doing. He explained the procedure understandably. We would be happy if he was our tune-up technician every time!

I called this company because our heater just stopped working. The service charge JUST to come out and to diagnose the issue was almost $400 alone. I believe a technician named Rob came. He was unfriendly from the beginning and within a short time said that we needed a new water pump. I watched him pour water into the hose to "prove" his diagnosis. I trusted him, and since we were in the coldest months of winter and desperately needed heat, I signed for the payment. OVER $400 FOR PUMP. In order to avoid one of the two ridiculous priced service fees I bought the member deal for a year to get a free service at a later date, which also meant that if we needed another service we would get priority on an appointment. TWO days later the heater stopped working again. I called, told a lady what happened she said someone could come out in a weeks time. I had to remind her of my membership and that priority on an appointment. A technician named Thomas came out, very nice, and worked on the heater and got it running again. We paid over $800 because of the unfriendly, scam technician Rob the first time, and after two technicians working on it, still have issues with the heater. By the way, this same pump is FORTY DOLLARS on Amazon and that water Rob poured into the hose is still there. I called this place because they had really good reviews so I'm glad that some people are happy with them. I, on the other hand, will most certainly never use them for any service ever again.