Appliance Repair reviews in Spanaway, Washington

Called us to alert arrival. Was prompt and polite. Knowledgeable about the appliance. Good job!

I had Sears come to fix my dryer… the heating element wasn’t working. The service guy came and quoted me $800. $800 for a $30 replacement element. This is criminal. I was in shock. My brother in law came and fixed it in less than an hour with the new element that I ordered from Amazon. You should be ashamed trying to charge hard working people that kind of seriously appalling repair charges. Never… never will I use your services again. And any one who asks will be told this story!

My repairman actually showed up, yea! Two other appointments were not as successful. One the repairman never showed up and when I inquired the AI said I'd have to reschedule. The next time they canceled the appointment and reschedule without talking to me at all and without an explanation. Very frustrated and when we were finally able to get a hold of someone in person (also very difficult we need someone as soon as possible but no success. However, this repairman did show up and even update his emails to let me know he was coming and on his way. Thank you Charles!

Brandon was helpful, efficient, and straightforward.

As for Sears, their website provided everything upfront and there were no surprises.

Technician was knowledgeable, friendly and courteous. I rate Charles 6 on a 1-5 scale.
My complaint is with no breakdown of costs, and the fact the $149 show up fee is not shown as applied to total cost. Even if the part was $200, labor was maximum 30 minutes and close to $1000. THIS is extreme!!!

Our interactions with Patrick were fantastic. I have 4 stars vs 5 stars because our first scheduled visit got cancelled at the last minute with very little notice.

The service person, himself was very nice and courteous. I can’t say the same for his skills as a repair person. He was there to replace the hose in the dishwasher, which he did. But when he put the dishwasher back in its place, he didn’t put the hose in the correct place in the back of my kitchen wall.
For a few months, water was just pouring out underneath the wood floor of my kitchen. I don’t know how much water was spilling out onto the surface under the dishwasher & my kitchen floor and kitchen sink/cabinet.
We didn’t notice anything for until I had a friend over, who noticed some unevenness on the floor and water seeping through between the composite floor tiles. I had my husband and his friend do some checking, and that’s when we discovered that water was spilling out from the back of the dishwasher because the repair guy didn’t put the hose in the proper place in addition, he didn’t secure the hose, so it was close to just spilling out completely.
I called Sears but they said they couldn’t do anything because it was past their 30 days coverage and I should call my insurance for water damage.
They didn’t even offer to send someone out to correct their mistake.
My floor is damaged, I’m missing tiles, the old linoleum floor that's tested positive for asbestos is also exposed, the wall to my sink cabinet was removed and has not been replaced. My kitchen tested for asbestos when a water mitigation company came and inspected the damage. My home insurance denied the damage and says it’s my problem. Sears is saying it's my problem that they created.
My kitchen looks like hell because I can’t get anyone to take responsibility.

UPDATE (8/2025): I called the phone number that the sears response person left on the comment below. It's actually the same number you go through to make an appointment for a repair. You have to go through their obnoxiously complicated phone tree and you get nowhere.

Our service person Davis was great. He came out checked our dishwasher ordered a new control panel and came back the next week and installed it for us. He provided great service and was very polite and professional.