Contractor reviews in Spokane Valley, Washington

Anti American

Not much help

Good

Home hardware and building supplies

I go almost every day.

It was great , customer service was awesome

If there is a job I don't want to, or don't know how to, they can help!

Just like Kmart before they went bankrupt - no employees in the lighting department to help me with needing new lighting in my living room

Installed very expensive defective blinds and have not corrected the defective head rail after many months of waiting. I will report this to the BBB.

So you don't like veterans? I'm a builder and I've spent a lot money in your stores. No more. My family is full of vets and I'll support them! As of today my subcontractors will be banned from using your stores! ! !

Scott was being extremely rude. Did not price match Ace! Left and took my business to ACE!

I worked with Heidi at the vally store. She always answered my wifes questions and communicated with us. The installers for our doors were prompt, polite, professional and very efficient. Wonder store to work with. Thank you guys..

Busy location but which one isn't? Employees here have been awesome when I've needed them. Only good things to say about the ol Home Depot. See ya next time I need wood or screws or light bulbs or something 😉

Awesome Service at Pro Desk-- Danny assisted me patiently ordering cabinets and a storage Tuff Shed design best suited for my husband's scooter and "stuff". Happy Anniversary, Honey. All staff very helpful here. Shout out to the Appliances staff too-- helping my husband choose the right W/D set !!

Return Policy: ★★☆☆☆

During a recent experience at the Home Depot on E Sprague, I encountered some challenges with their return policy that potential customers might find worth noting. Tasked by my employer to return leftover materials, I ran into a roadblock when we couldn't locate the original purchase receipt.

Unfortunately, Home Depot's policy is quite strict regarding returns without a receipt: they refuse to process returns over $50. This policy can be inconvenient, especially in situations where proof of purchase is lost or unavailable. For smaller items or lower-cost materials, this might not pose a significant issue, but for larger projects that involve substantial investment in supplies, this could become problematic.

Customer Service: ★★★☆☆

The staff at the store were polite and did their best to assist within the constraints of store policies. They explained the limitations clearly and suggested keeping a better track of receipts in the future for smoother transactions. While their professionalism is appreciated, the inflexibility of the policy could be a deterrent for professionals and contractors who handle bulk materials and may, from time to time, need to make returns.

Overall Thoughts:

If you frequently shop for home improvement supplies and think there might be a chance you'll need to return items, it's crucial to be aware of Home Depot's strict receipt policy. The store offers a great selection and the staff are helpful, but their less-than-accommodating return policy for items over $50 without a receipt can be a significant inconvenience. I recommend keeping all receipts organized or exploring alternative stores with more lenient return policies for large projects.