Greenscape Landscaping

I felt that Cody went above and beyond the usual with his service. Today's appointment was basically for a sprinkler startup and it ended up being more than that. He went the extra mile to get us a new timer box to replace our very OLD box on the same day of our appointment for a sprinkler startup. The service he provided took care of the many lawn irrigation issues and concerns I had and put my mind at ease about summer sprinkler issues. I was very pleased with the service Cody provided today. A very good technician and human being.

We hired Greenscape to start our sprinklers for the season. The technician arrived, and he started the process of starting up our sprinklers, but then he made a comment about how many sprinkler heads we had and told me that they could replace many other heads to oscillating sprinklers and that he could develop a quote for me to do that work. I agreed, so out of the hour that he was on our property, he spent about 25 minutes, adjusting our sprinklers and the other 35 minutes working on this quote. Our home cameras back this up. Fast forward, and a receive a bill for the entire hour. When I called customer service, they told me that we are charged for the total of amount of time they are on our property. I told them that the technician never told me that the time it would take to develop the quote would cost us. The customer service person indicated that they mention this when they talk to us on the phone prior to the appointment. I don’t ever recall this conversation, and even if it was stated to us, it should be clarified that this involves having a quote built that was encouraged by the company technician. The customer service representative would not budge on this, so I now have a bill for $140 instead of $80 because we are paying for a quote that the technician encouraged in the first place. This is a deceptive business practice, and fortunately, there are many irrigation companies in the area that would not do this. We will go elsewhere from now on, but companies that do things like this also do other practices that are ways to make a quick buck from customers. Most companies won’t send a technician out to do a job, encourage you to consider their other services, and then charge you for the time it takes to develop a quote based off of these other services. Shady.

This company has been very easy to work with. It was easy to schedule spring and fall sprinkler set ups and blow outs. The technician was right on time and very responsive to my concerns.