Home Services reviews in Tacoma, Washington

Blady and Ivan did a great job. We contracted Urban Roots to weed and spray some overgrown areas of our yard and they did a great job.

I was a bit disappointed with communication leading up to the actual work- I didn’t have an arrival window or even 100% confirmation of service until 15-30 minutes before the crew arrived. But I’m still leaving 5 stars because Blady and Ivan did a great job once they got here.

Do not hire them!!! They will destroy and remove flowers, harm Japanese maple, leave dead shrubs, and do the bare minimum with mulch, so that 2 wks later it looks like you didn’t even do a clean up!

Used Urban Roots last year for yard clean up and was very happy with the work. This year has been such a headache: from difficulties with follow through on getting the estimate (took over a month and a reminder from me) to the pulling up of planted flowers, butchering of my Japanese maples (I only had requested hedges be trimmed), tons of weeds and blackberries still present after, and only a dusting of mulch which did not even suppress weeds for a week, it’s been such a headache dealing with them. 0/10 do not recommend using them!

They did come back to “finish the job” but it’s been like pulling teeth to get them on site and then took most of the day to “get bark” which they were aware of the need prior to coming today. Please spend some money on improving training and standards for your team. Y’all charge enough!

Update: even with the 3/4” extra mulch the front yard was not weeded adequately and 2 weeks later weeds are heavily growing back through the mulch.

In response to owner: urban roots me $160 off to replace the flowers that were wrongly removed. The job was over $1600, so this alleged “discount” came out to less than 10% off. Mike the operations manager said it was for the cost of the flowers not compensating for the headaches I’ve had from hiring urban roots

But then yall sent invoices that didn’t have the charges correct and took over a week to charge my card which was confusing when I received an invoice earlier that things have been paid.

Also no walk through was done or even attempted by your team despite me reaching out to your field manager about being unhappy. I’ve had to spend over 20 hours of my time a correcting things that weren’t done or that damaged my garden and I have another 20+ hours of work still, in addition to paying another landscaping company to help me.

This was such a drastically different experience from last year when it was excellent work and I felt worth the money spent. You & your team obviously don’t care about the quality of work any longer bc despite communicating my dissatisfaction to the field manager and Michael, no one besides workers has ever come by to see what is going on and seeing how things were not up to standard. I feel like I have not just wasted a significant amount of money by using your services but your team have wasted a significant amount of my time and energy. I’m so dissatisfied that I’m considering contacting my credit card company bc the goods promised were not the goods delivered.

I’m incredibly happy I used Urban Roots! Start to finish, it has been an easy (and fun) process. I was able to get a bid (from Dylan) for my project quickly, they referred an awesome plant expert (Kale) and about 2 weeks after the bid - the install began. They (Blady & Marco) were here on time each day, they were very nice & easy to communicate with, they worked extremely hard and finished my 5-day project in 4 days. They also adjusted a few things on-the-fly for me seamlessly. I thought the price for 5-days of labor-intensive work would be >$15k and it was well under that for me. I have nothing but positive things to say about this company and the experience I had with them!

Great job as always by crew at Urban Roots! Today I had Blady and Bryan and they did a great job cleaning up our beds and all of our fall leaves so we can get ready for spring! Have used them many times and have always been happy with the outcomes. If there are any issues Michael is quick to address them and make sure things get taken care of. Would definitely recommend!

2nd project with Urban Roots and zero complaints. Fresh soil in the garden, new beauty bark all around and rebuilt the rock trim around the house. Paul and Edgar worked hard, cleaned up like they were never there and communicated everything wonderfully.

Excellent service!

Came at short notice and cleaned an apartment that hadn’t been cleaned for over a year.

The crew did a fantastic job and it was very affordable.

Did not show up for a scheduled move out cleaning. Called throughout the afternoon with no answer or return phone call. Not sure how a business can work with service like this. Unreliable, no communication. Call somewhere else!

I would not recommend this cleaning company. I paid for a move out clean and ended up having to pay my rental company for another cleaning because their cleaning was not satisfactory. Basically a waste of my money.

Exceeded my expectations! The crew was super nice and did a wonderful job. I definitely will be a returning customer.

Great service. Accommodated me on a short notice. Super easy to deal with, polite, friendly and professional.

Responsive to quote request, good communications, timely service, quality cleaning and easy payment options. Integrity when sticking to quote and services provided. All around good experience.

Hernan and his crew have provided excellent cleaning service for my home on a regular basis. I appreciate that the crew wears masks in the home and always arrives on time.

Our move-in deep clean was so thorough and meticulously done. Insides of appliances and all cabinets/drawers, surfaces, blinds, etc – every nook and cranny was taken care of. Highly recommend!

I’ve used Sparkling Kleen twice now and both times they’ve done a wonderful job! They were able to work with my availability and their customer focus is top notch! Highly recommend them!

This is a great home cleaning service. Very professional scheduling and the women who work at my home are always polite and do a wonderful job in all areas of my 2400 square foot house. My family loves it when they work here.

Sparkling Kleen has been cleaning our home for over a year now. They are always professional and do a great job. I can't recommend more highly. 5 stars!

I’ve been using Sparkling Kleen for the last few years after having a couple other house cleaners.
Hernan and his crew are really good at what they do and what I like the most is how easy it is to schedule.
Yesterday I found out my parents were coming tomorrow and my house was a MESS. I texted Hernan and asked if he had availability today and he said “yes”.
Normally I try to “tidy up” before the cleaners come but not this time. I was astonished at how clean and organized my house was when I came home! Down to the details of folded clothes I had left on floor all stacked nice and neat and even my refrigerator was organized!
They normally work in groups of three and you can tell they are nice, honest and cheerful people who work well as a team and they seem to always manage to leave a personal touch to their work which I truly appreciate. The same crew has done my house since the start which tells you something about the company
I am so glad I found this service. I would recommend them to anyone who wants a no nonsense professional home cleaning service.
They aren’t necessarily cheap but I’d gladly pay more for the reliability and convenience that they offer

I hired Sparkling Kleen for a move-out clean of my home. I was impressed with their responsiveness and professionalism right from the start. The crew sent did a phenomenal job cleaning our home.

Top notch! Sparkling Kleen have been very easy to work with. They communicate well and have been very professional. More important, they pay attention to detail when keeping our place clean and organized. I highly recommend them.