All reviews for Narrows Heating & Air Conditioning

Highly recommend Chris and his team!

Chris and his team installed a new heat pump for my 1917 home in north Tacoma; this replacing a gas furnace. The installation was perfection from the start and through completion. Everything was explained along the way. Chris and his team are professional and a pleasure to work with.

This is the second installation in my home. The second floor required a separate unit and that experience was stellar, which is why I didn't hesitate to call Chris back for the replacement of my gas furnace.

I recommended Chris to my daughter's family and they had the same positive experience.

Quality owner, professional staff, flawless install, competitively priced.

Narrows Heating was great to work with! They were kind, professional, and efficient. They were able to accommodate my work schedule when installing my new ductless heat pumps, and they worked seamlessly with my utilities company to help me access the grant program I was using. Highly recommend working with them!

Thank you Narrows Heating and Air Conditioning for installing my new Mitsubishi ductless system! Chris helped me determine the right system for my house and make the most of current incentives, rebates and credits. The installation was a snap and the crew was very friendly, professional, and respectful. The new system is amazing with very comfortable heating and cooling, and it’s so quiet I barely know it’s even on. Overall, an excellent customer experience from start to finish. I highly recommend Narrows Heating and Air Conditioning.

We have been Narrows customers for 20+ years, excellent service, repair and sales! Just replaced our 20 year old system with a Trane system. Quality products and a very professional install. Ash was great describing different options for HVAC which in turn, gave us the knowledge to make an informed decision based on our wants and needs. Highly recommend Narrows Heating & Cooling in Tacoma!

I just had Narrows Heating and Air replace my gas furnace with a new Heat Pump system with Gas Furnace supplementary heat for both heating and cooling year round. I received 4 quotes between $18,000 and $20,000 and Narrows was right in the middle. However, they were the only company that delivered on what what I wanted: 4 tons of Heat pump heating/cooling and Gas Fired Supplementary heat.

They accommodated my needs by thinking outside the box from the other contractors. They replaced my distribution box and connecting supply ductwork to maintain air distribution and fit the new equipment in place.

The work was performed two days before Thanksgiving and I was only out of heat for 5 hours. All work was completed and the system operational and balanced in time for our family and friends to enjoy Thanksgiving dinner in comfortable heat pump heat.

Chris and Dan were a pleasure to work with and the installation was professional and passed inspections with no issues. System has been running smoothly and comfortably since Thanksgiving.

They thrilled and delighted me on this project. I highly recommend you call Narrows Heating & Air for your needs.

I decided on Narrows Heating after interviewing and having site visits by several companies. Chris was personable, thorough, and did a great job explaining options and providing consultation. All of the bids were in the same ballpark, but Chris set himself apart with his professionalism. The remaining companies were canceled after meeting Chris.

The communication was timely. Installation guys were professional and completed the job within expected time.

Recently had Narrows Heating installed new heat pumps in my house, replaced old gas furnace. They’re very professional, found out my ductwork was short of returning air flow, which is crucial for the new heat pump to work properly. Additional grill work added, the new units are installed, our house is warm and we are looking forward a summer with cooling air.

After one year: Installation went very well and professionally done. However, it was faulty, and required service within six months. I asked for warranty service this summer but heard nothing for a couple of weeks. Finally I called and got it scheduled and it was completed.

On other occasions I have inquired via email regarding scheduling and other matters and they were and continue to be non responsive. In one instance I expressed a concern about the unit freezing up and the rep seemed dismissive to my concerns.

Finally, upon heating system installation you may be asked to sign a maintenance agreement. The terms and conditions are conditions essentially say, “if you need service, here is what we expect of you and here are our prices, and by the way, the prices are subject to change.” There is no customer benefit to accepting these boilerplate conditions.