All reviews for Tacoma HVAC Services: Heating & Air Conditioning

Very pleased with the water heater repair. The technician was quick, clean, and professional. Hot water is back, and we appreciate their prompt and effective service. Highly recommend them!

Tacoma HVAC Services: Heating & Air Conditioning impressed us from the start. The tech was knowledgeable, respectful, and got our system running fast. Fair prices and no pressure. We’ll definitely be using them again in the future.

After a thorough checkup, the technician addressed my concerns and explained everything clearly. The system now runs smoothly, and my home feels perfectly comfortable.

When our thermostat started acting up, we gave these folks a call. They arrived promptly and quickly diagnosed the issue. Within an hour, everything was up and running smoothly. Their expertise and friendly demeanor made the whole experience stress-free.

These guys installed the entire heating/air conditioning system in a new home of mine in 2008. They plugged the condensate pump into an outlet without checking to see if it was live, which might be a good idea on a brand new home that isn't even finished. And, there were other live outlets they could have plugged it into... . Since the outlet was not hot, the pump did not come on and the condensation spilled over and ruined the entire laminate floor. Total disaster! Did they take any responsibility?
No.
Unfortunately I used them again on another home a few years layer... new elect. furnace and heat pump. I dont think the refrigerant was ever fully charged properly. As im selling the home, I am required to have it serviced. I found someone local who could take care of the job right away for less than ICS, and they discovered the problem. (Maybe that's why the monthly heating bill never went down...?) I understand there is no warranty at this point, but they won't even help me with it. So much for "taking care if your customer". I'll never make the mistake of using them again, and I have several homes coming up. As a GC, I could never treat my customers this way! Doesn't matter if it was 5 years later, I'd still make myself available to try and help. These people clearly don't care about you after they get their money.
Sad....

I called this company to service my furnace and disconnect my heat pump and reconnect after we relocated it. We were never given a proposal or estimate ,so since this was an emergency ,and they knew it was, we had them do the disconnect. In all, the total time on the job including the return and service the furnace was 4 hours. We were then given a bill of 3500 dollars plus tax. For 4 hours work!! They said this was overhead and profit. I now am getting a lawyer and settling this after they refused a 1500 settlement. Which is more then fair. I would never recommend these preditors to anyone!!! You all have been warned!

My contractor used ICS as a sub while building my house. Less than a month after I moved in my heat pump stopped working so I called ICS for warranty support.

At that time I was told the following:

1) They would not do warranty service because the contractor had not paid the bill to them.

2) Even though I am the home owner they would give me zero information regarding the balance owed because I am not who they contracted with.

3) They refused to accept payment from anyone except for directly from the contractor

4) They refused to take me on as a time and materials client because they only work for contractors directly.

In the meantime .... I am stuck with a furnace that doesn't work. A diagnostic bill from another company to identify the actual issue. And a hefty repair bill to fix the issue which in the opinion of the new company was caused by multiple installation issues to begin with.

It is safe to say that I ABSOLUTELY DO NOT recommend this company AND if you find that your builder is using them as a sub contractor you should make every attempt to force a change in that department unless you don't care about having a serviceable warranty on your HVAC.

It would appear that all of the other reviews on this company carry water and that this company cares about one thing. And that one thing is not angering the contractors that feed them work regardless of how it affects the end user ...... BUYER BEWARE HERE

I strongly recommend avoiding this company due to poor workmanship and unprofessional customer service.

This company had installed our furnace before we purchased the house, so we contacted them in hopes that their knowledge of the existing system would enhance its compatibility with a heat pump add-on. The installation of the heat pump was unreasonably expensive and took over two weeks to complete, which seemed unusual. We shrugged it off, thinking that the work would be of high quality and come with a reasonable warranty. Unfortunately, we have had problems with the heat pump since day one. The cooling has consistently malfunctioned, and recently, the company has repeatedly refused to schedule service. We have called three times over the past month, and each time, the response was, “Call back in two weeks.” On the latest call, we were given the excuse that “we are going through some stuff,” which speaks volumes about their lack of professionalism and the overall ill health of the company.

Please avoid Indoor Comfort Systems if you are seeking professional and reliable services.