Tacoma HVAC Services: Heating & Air Conditioning

These guys installed the entire heating/air conditioning system in a new home of mine in 2008. They plugged the condensate pump into an outlet without checking to see if it was live, which might be a good idea on a brand new home that isn't even finished. And, there were other live outlets they could have plugged it into... . Since the outlet was not hot, the pump did not come on and the condensation spilled over and ruined the entire laminate floor. Total disaster! Did they take any responsibility?
No.
Unfortunately I used them again on another home a few years layer... new elect. furnace and heat pump. I dont think the refrigerant was ever fully charged properly. As im selling the home, I am required to have it serviced. I found someone local who could take care of the job right away for less than ICS, and they discovered the problem. (Maybe that's why the monthly heating bill never went down...?) I understand there is no warranty at this point, but they won't even help me with it. So much for "taking care if your customer". I'll never make the mistake of using them again, and I have several homes coming up. As a GC, I could never treat my customers this way! Doesn't matter if it was 5 years later, I'd still make myself available to try and help. These people clearly don't care about you after they get their money.
Sad....

I called this company to service my furnace and disconnect my heat pump and reconnect after we relocated it. We were never given a proposal or estimate ,so since this was an emergency ,and they knew it was, we had them do the disconnect. In all, the total time on the job including the return and service the furnace was 4 hours. We were then given a bill of 3500 dollars plus tax. For 4 hours work!! They said this was overhead and profit. I now am getting a lawyer and settling this after they refused a 1500 settlement. Which is more then fair. I would never recommend these preditors to anyone!!! You all have been warned!

My contractor used ICS as a sub while building my house. Less than a month after I moved in my heat pump stopped working so I called ICS for warranty support.

At that time I was told the following:

1) They would not do warranty service because the contractor had not paid the bill to them.

2) Even though I am the home owner they would give me zero information regarding the balance owed because I am not who they contracted with.

3) They refused to accept payment from anyone except for directly from the contractor

4) They refused to take me on as a time and materials client because they only work for contractors directly.

In the meantime .... I am stuck with a furnace that doesn't work. A diagnostic bill from another company to identify the actual issue. And a hefty repair bill to fix the issue which in the opinion of the new company was caused by multiple installation issues to begin with.

It is safe to say that I ABSOLUTELY DO NOT recommend this company AND if you find that your builder is using them as a sub contractor you should make every attempt to force a change in that department unless you don't care about having a serviceable warranty on your HVAC.

It would appear that all of the other reviews on this company carry water and that this company cares about one thing. And that one thing is not angering the contractors that feed them work regardless of how it affects the end user ...... BUYER BEWARE HERE