Sears Appliance Repair

WORST SERVICE EVER. Had a technician come out to repair our ice maker on 4/9. Said they needed to order the ice maker and would be out in a week and a half. Had to pay for everything up front and now I can't get anyone to come back out a month later to finish the repair. Spent WAY too much time on the phone with customer service trying to get someone out. Avoid Sears for any repair. All they seem interested in, is trying to sale me a warranty. That's a HARD NO.

I had them come to check my fridge because the ice maker wasn't working and the tech came in a fiddled with it but said "the thing isn't cycling" and said "there's no water coming in" which I could've told him. He said all they can do is order a new ice-maker for $500.00 or sign up for the yearly maintenance warranty but I chose to pay the $99.00 diagnostic only. After he left, I opened the unit and pulled it out just like I watched him do it and there was a piece of frozen ice clogging the intake and all he had to do is let the icemaker defrost...I let it sit on the counter for a few hours and put it back in. This was in April. It is now October. I waited just to see how long it would continue, but the ice-maker is working just as well as when it was new. I wouldn't say Sears is bad, but it'll be a while before I say anything else. I saved $500.00 or the cost of a new ice-maker by calling Sears because the guy inadvertently showed me how to open and remove the unit so I could do it myself. Other than that, they did nothing. It seems to be some scam to sell their monthly warranty. I wouldn't call them again. I did call customer service and they said they may be able to do something about the diagnostic fee since nothing was diagnosed and I fixed it myself, but later they said that since I signed to pay, the agreement was done...like what other choice do I have?

Our technician did a great job fixing our washer. He was courteous and professional (and liked our dog).