Roofing & Gutters reviews in Tukwila, Washington

I had them replace the roof on my house because I can't physically do it myself. The job started in late may and it is still ongoing... the roof itself is a rambler but the quality of installation is pitiful. They have been out 6 times to fix the issues and have yet to get it right. Summer is about to end and it is becoming a tragedy that they can't seem to do the sheet metal how it is supposed to be. As a customer I shouldn't have to teach their crews how to do an install.. the flashing are not joined properly, the valleys look like a child cut them. They keep saying that the job is finished when it is clearly not. It took me 3 times to get them to fix the change pitch which looked like a playground slide before they did. The flashing on the tip out is cut crooked..

Debris was left in my yard from their gutter department...

I would be embarrassed if I was them.
And yes, I have talked to them about these issues.

Inexperienced or purposefully misleading estimators.
1. Had my roof replaced two years ago. Valentine was one of 7 to bid. Ended up choosing another company because they were 50% more expensive than the average cost. Part of this is due to excess parts oversells: they wanted to use iso barrier across my entire roof due to a 4/12 pitch not being steep enough.
2. The company I work for installs skylights. One of their estimators took a video explaining how our install on a client‘s house was incorrect. This estimator was quoting install instructions for a competing product with a different install process. To compound matters, the Estimator walked on a section of roof in need of rework. Upon the next rain, a massive leak formed inside the clients house.

Danny and his team did a great job of completing the replacement of our roof/shingles. They were excellent at even finishing earlier than what the estimate for completion.
If I had to do it all over again, I would use Valentine Roofing again.

Valentine roofing delivered as promised. They showed up on time to install and remove our lights. They showed great professionalism. I will definitely hire them again.

I have worked with Valentine before so I chose them replace my 25 year old roof. I got 4 bids to replace my roof and they by far provided the best value for the money and saved my about $14,000.00. They were very professional and Miguel's crew left my property cleaner than it was before they came. Very much appreciate this company

Valentine Roofing was wonderful to work with. They didn't try to upsell us or anything and they gave their best quote the first time without hassle. Dane gave his best reasonable quote even though the roof was completely covered by emergency tarps at the time. Moises' work crew worked hard and effectively throughout the project despite rain, sleet, snow, high winds, and hail. We were rather flabbergasted that they worked during some of the more extreme weather to be honest.

All in all, everyone at Valentine was very respectful, effective, hard working, and a wholesome group of people to do business with. We're very happy with our new metal roof!

Valentine Roofing was quick to respond after finding a spongy area on our roof. Once warranty was verified and date set for repair the technician Boni arrived within the time frame set. Boni completed the job efficiently and with no interruption with excellent results. Thanks to Jess for keeping me updated throughout the process. Much appreciated, Thanks!

Chuck was awesome. He came out to do a free inpsection of the roof to gauge if it was a leak or not. The unit is a rental and I live out of state. After inspection he determined that he was unable to service the issue that I had, but sent a bunch of pictures with explanation of what my next move should be. I appreciated his communication and candor. Would recommend for sure.

Our first experience with Valentine Roofing was using their Roof Maintenance service. The tech was extremely professional and did a great job. We have numerous trees around our house so we get lots of debris and pine needles.

Based on our experience with our roof cleaning we contacted Valentine Roofing to install our Christmas Lights. It was quick and easy! It only took a few hours and they cut the Christmas lights custom to our house. After the holidays they came out and took them down. They left them in a nice tub for easy storage. The next year they hung them. There were a few bulbs burnt out, but they replaced them.

When we decided we needed new windows we chose Valentine Roofing because we knew their service was exceptional. The new windows are amazing. They added tremendous value to our home.

Valentine Roofers came out to clean my flat roof, they said I had no anchors and they have had a lot of L&L complaints and could install them but would have to reschedule. I called several times to reschedule, they said they’d get back to me. I emailed them, I’ve left messages. They never reached out to me to reschedule. What kind of company doesn’t reschedule an appointment they cancelled and can’t be reached after numerous attempts coming from a customer of 4 years.
Thanks Valentine Roofing for nothing

Sam did a fantastic job! He cleaned the roof beautifully and applied the moss killer. His attention to detail and the cleanup he did was awesome. He cleaned off the windowsills, blew and cleaned the walkways and more than met our expectations for a fantastic job all around. Thanks Sam!

Should have done this two years ago. We had so much moss and debris built up. Also pointed out things on the roof that we need to address. Crew worked fast and left the jobsite spotless. Even cleaned off a small deck that I didn't ask them to clean. Great service and attention to detail.

Excellent experience working with Valentine to replace our old roof! We got a few quotes, but Valentine's pricing was the most reasonable and their customer service was responsive and personal. On-site crew was efficient and thorough with clean-up! After the roof was installed we didn't find a speck of construction debris leftover. Definitely recommend using Valentine!

Valentine Roofing's installers Bill and team did a first rate job on installing our new door including the removal and re-installation of our existing storm door. They were friendly, meticulous, and very skilled and they did a great job of cleaning up after completion of the install. We couldn't be happier with them! - Phil See - Ballard neighborhood of Seattle.

I had a great experience with David coming out to look at my roof and giving me an estimate and going through all of the materials and how the process will be done. I feel their price was very reasonable compared to other bids that I got. I would recommend other people taking a look at this company when considering a new roof

I've been very pleased with Valentine Roofing, from my first interaction to the final day the crew left after a job well done.

Chris was our estimator. He took the time to hear my concerns and gather the requirements I was looking for. I was looking for a roof replacement for my main house and two sheds in the back. I also wanted to have skylights and a tube light installed. I wanted it all to match and look nice in the Duration Onyx black shingles from Owens Corning.

Once I got under contract, I was introduced to Courtney to be my experience manager. With her clear communication, I was never left in the dark on project status. She was even able to get my roof project started a week early! The materials and dumpster were delivered a day or two before replacement started. Care was taken to protect my driveway as the dumpster was placed.

On the day that work began, I met with Bryan and Diego. Their crew did a great job and worked extremely hard to get the job done in a timely manner. I appreciated the progress photos they shared with me as they got to different stages in the replacement process. Diego did an excellent job placing the skylights exactly where I wanted. The team kept the work area impressively clean every day before they left.

However, not everything went perfectly smoothly. I did experience some light damage to my property during the course of material delivery as well as when materials were being ripped up and disposed of in the dumpster. Courtney worked with me to compensate for the repair of that damage and I was satisfied with that result. As the team began installing the new shingles, I noticed that they did not replace the PVC liner for the built-in gutters, as my contract had listed. Diego showed me that his spec sheet didn't include that work item. After talking with Courtney, we agreed that it was a communication breakdown that led to that being missed. The team did end up having to rip up almost a whole side of the roofline in order to correct this mistake, leading to a day or two of extra time now that they realized they had to rip up the old PVC liner. In terms of fit and finish, my biggest frustration was to find the flashing not properly installed behind the drip edge in a section of my roof. I'm certain that this would have led to a leak down the road as I could clearly see the CDX board behind the gap (see attached picture). I expect all projects to have their issues that come up, what matters to me is how the company responds. In my experience, Valentine exceeded my expectations. Every concern was acknowledged and promptly addressed by the team. I'm thankful that my roof comes with a lifetime workmanship warranty - hopefully I won't need it!

Overall, I was very pleased with my experience. From the beginning to the end, I was treated as a valued customer and never second guessed my choice with Valentine. The whole team did an excellent job and I'm very happy with the end product!

I had my roof and gutters inspected and cleaned and they were amazing. Great attention to detail and communication throughout. Everything was left clean and sparkling.

We just had Valentine Roof Company install our holiday lights. Jesus was very courteous, professional and well organized. They also clean our roof and gutters yearly. I highly recommend this company for all your roof needs. In 2009 they installed our new roof and we have been customers ever since.

We used Valentine Roofing in early 2023 to replace the roof on our rambler. The experience started out well - our estimator was professional and helpful with all of our questions. The project coordinator was also a pleasure to work with in scheduling the install and coordinating the delivery of materials. The replacement occurred ironically on Valentine’s Day, which happened to be after a few days of snow. The roof was still snow covered so we were concerned about the crew starting their work in these elements. We were assured that this wouldn’t be an issue and they would sweep all the snow off. Once they started tearing off the sheathing this became a different story as water started pouring through parts of our vaulted ceiling in our living room. My husband and I had to rush and throw towels down to cover the floors. The leaks went on for a good portion of the day until they were able to put new boards over the areas that were leaking. We let the foreman know what happened and were told that they would send someone out to repair to interior damages at the conclusion of the install, which they did. The whole project took a week to complete and we were happy with the end result. However, flash forward to January 2024 (less than a year after the roof replacement) and we started noticing leaks in our primary bathroom and primary bedroom in 3 different areas. We called Valentine to have a tech come out and inspect what was going on. Coincidentally we already scheduled for an annual inspection and cleaning with them in late January/early February. I told the tech about the problem areas which he noted on the inspection form as a homeowner comment, however he checked all the boxes on the form as being a clean inspection despite my concerns. A couple of weeks later in february 2024 another tech came out to do a more thorough inspection and told us the roof looked “really bad” in the areas we’ve noticed problems. He went on to tell us the extent of work that needed to be corrected is significant and he’d need to talk to management on next steps. Apparently the damage is so significant that Valentine is scheduling their entire warranty team to come out and work on fixing our 1 year old roof. Our understanding from the text messages and photos we’ve received from their customer service is that the original crew did a poor job securing the new sheathing, shingles and flashing over our bedroom and living room areas. In some cases it’s not secured at all. It’s now March 2024 and the crew can’t come out until April, so they had another tech come out and put a blue tarp covering half of our rambler to protect it from further damage. This was after we had to request this from their customer service. Unfortunately, even with the tarp we are still experiencing issues while we wait for the warranty crew to come out. There are leaks damaging our siding in one area of our bedroom, our ceiling fan in our bedroom almost caused an electrical fire recently. When we pulled the fan off water started pouring out from the ceiling. Water is still dripping from this spot. We have yet to be connected with a live person or manager to speak about our concerns beyond the technician who came to inspect the damage. When we’ve expressed concerns about the interior damage (mold, rot, sheetrock damage, and electrical damage) we’ve only been told they will address it after they fix the roof. This is an unacceptable response at this point and they need to take full ownership to correct these issues too. Also, we have not received a detailed scope of work on what they will be doing when they come to do their warranty work. What started out as a good experience has become a total nightmare for us and we are so disappointed by the poor workmanship and lack of communication we’ve received throughout our warranty claim. I hope our experience doesn’t happen to other homeowners who are considering Valentine or have used them in the past - either way be very cautious. What they sold us and what they delivered have been entirely different experiences.

My estimator, “Chuck,” simply put, was great. He explained my roof issues in an easily understandable manner, and patiently went through my repair options. His attentiveness was very important to me since I asked him plenty of questions. Chuck is a true asset to his Valentine team. Well done.

Exceptional Service from Valentine Roofing!
Dani and his crew at Valentine Roofing were absolutely outstanding from start to finish.

From the time of inquiry to the front office, keeping communication throughout the project, to their warranty policy - everything was excellent. What impressed us most was their professionalism, clear communication, and genuine commitment to quality work with a true sense of honor.

The crew was respectful, skilled, and took pride in their craftsmanship. The creative process they shared with us throughout the entire project was exceptional.

The finished roof looks fantastic and we couldn’t be happier with the results. Their care, acknowledgment, and service with integrity throughout the entire project was exactly what you want and need in a contractor.

We are proud to be Valentine Roofing customers and highly recommend them for anyone needing quality roofing work. Thank you Dani and the entire team!