All reviews for Apex Air

**** UPDATE ****
Changing to 5 stars based on the response from the business. Charles called me on behalf of the owner. While they are open 24/7, they stopped offering emergency overnight services. They have since updated the listing, and today now shows them as closed instead of 24/7. Charles and the technician were both very apologetic and are working with us to resolve ASAP.

For some reason, the technicians phone never received any of our answering service phone calls. The technician is now on his way out and believes this to be a capacitor issue. He thinks he can get one today if he doesn't have one on his truck for our specific unit.

Thank you for making this right Apex!

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My landlord has a service contract with Apex Air. Annual Service was last competed at the end of January and the landlord paid to have Apex install a UV light and have the ducts cleaned.

Friday, after picking up our children from a long haul flight, we arrived home at approximately 5:15p to find the interior temperature reading 80, but the system and exterior fan running (just no cold air). I tried resetting the circuit breaker, but no luck. We change the filters regularly.

I immediately called my landlord who gave us permission to use the Apex emergency service as the temperatures this weekend has been in the 90’s. I called and was advised by the after hours on call service that someone would reach out shortly. No one called.

I continued to call every hour on the hour and was told they had no way to escalate the concern but kept telling me someone would call that night. Needless to say it's now 2 AM, and we're still waiting.

While Apex claims to be 24 hours, in reality they aren't. I have medical issues and am highly heat sensitive.

Thankfully my landlord has permitted me to use another companies emergency services, they are squeezing us in on Sunday, should Apex not call us back.

Apex is costing our landlord a lot of money and is at risk of loosing a long time contracted customer. Hopefully they make this right and call us ASAP before Sunday to get a technician out here. To not even receive a phone call is terrible customer service.

Amazing customer service, Brandon my estimator was fantastic to work with, great follow through & solid communication. David & Ethan, my installers was very professional, went up and beyond to ensure my system was installed correctly and kept me informed throughout the project. It is clear APEX staff care about their clients and value the jobs they perform. From start to finish A+, great job APEX!
Thank you,
Patrick K.

Had such a fantastic experience. Brandon was over on a Friday evening and he did not only go up and check out everything I would need for A/C he supported my house with difficulties with the furnace. He explained everything in details and was incredibly helpful and friendly to me and my son. When we discussed price he was honest and followed through with any concerns or ideas that I had. It was so quick and easy to schedule and my A/C was in, in less than 2 weeks. Scheduling and coordinating was easy. Seth and another gentleman showed up. Seth was VERY throughout and friendly. He was helpful with all detail and explanation even again with my furnace that they were not here to manage. They were timely with install, they needed some support with an electrician who then showed up at my house not but 2 hours later. When there was a snag with his license I got a call from the scheduler in minutes to set up another electrician, once he came out, Seth came BACK out to check on everything working correctly without even needing it. Then Brandon came to check up, talk about any concerns ( there was none) he brought a lovely gift basket and was so easy to work with. What an affordable and seamless process! Thank you so much.

APEX Air is an absolutely FANTASTIC company!! Very professional: great communication (Crissy), service, installers that went above and beyond. Brandon, Seth and Bob explained every detail thoroughly and even came back again to explain further. If I could give them 10 stars, I would. I highly recommend them THANK YOU!

Definitely recommend this HVAC company for all heating and cooling needs. David and Seth installed our new heat pump- They were professional, efficient and thorough through every step of the process. This company followed through on all promises. No hidden surprises! We are definitely glad we chose them for completing this project on our home! Plus they were able to help us with all the rebate options we qualified for!!!! Nice to find a company with great customer service!

Apex Air installed a new Mitsubishi ducted mini split heat pump in place of my old furnace and AC unit. Installation was quick and professional and the city inspector even complemented the cleanliness of the job. This unit performs great and keeps the indoor temp very consistent and indoor air quality is cleaner with lower humidity. My allergies are better and I can sleep through the night without adjusting the thermostat. My old furnace would cook me out of the bedroom in the middle of the night. I don't have that problem anymore. The team was knowledgeable and Brandon was great to work with in designing the system. I would recommend Apex Air and I would recommend this Mitsubishi heat pump system.

I hired Apex Air to install an dual ductless mini split at one of my commercial clients facility.
From estimate to completion, apex lived up to their name by providing the top of the line quality and professionalism.
The mechanical inspection passed without a hitch and my client is very pleased with the work.
10/10 would hire again.

Our installers were great. House was clean, they were very nice and professional. The job was done on time and works well. We are very happy.

Jakob and Matt were AWESOME. Got our unit installed, explained the system well, and were a good crew to have worked with. They have gained my business for ad long as we need.

I'm looking forward to a cool and trouble free summer from our new AC unit.

This fall, we'll be calling them out again to upgrade our gas fireplace with a blower unit.

I can’t recommend Apex Air enough. They’ve regularly serviced my A/C and Furnace for four years. I needed a new set up, and Brandon was amazing to work with.

The install crew, Robert, Ethan, and Bob were on time, respectful of our home, and were very pleasant to work with. They did an amazing job. They took time out to answer my questions thoroughly and walk me through the system.

Thank you for your excellence! I appreciate businesses, especially contractors, that can deliver!

Carter provided outstanding customer service. Not only is he an expert in his field, but he took the time to clearly explain our HVAC system and why he was recommending a damper install. We were very impressed by Carter and have already scheduled him to come back to install the component. Can't recommend Apex Air enough!

We chose Apex for a new heating and cooling system because the cost was competitive and the professionalism of Brandon from the bid to completion of the job. He explained the process to our satisfaction. Crissy from the office kept us informed on scheduling. Seth and Bob completed the job of installation and answered all questions regarding the finished product. Would definitely recommend this company.

From the initial visit with Brandon to get an estimate, to the installation bt Bob's crew, to the post installation walk through everything was perfect! They showed up on time (early for the measurements!), we're courteous and clean. They didn't even mind me checking in periodically on their progress! What a great experience!

I don't know how to write this review honestly without sounding like its a paid advertisement. Our heating system, like much of our home of 20+ years, was poorly designed, badly executed, and much more needing of replacement more than repair. Over the years we've wonderful contractors to improve it but not one came close to the work Apex did for us this year. What they accomplished took expert design and planning, awesome patience and skill, and an unexpected but more than welcome sensitivity to our anxiety and concerns about the dramatic change from traditional gas furnace/cooling to a heat pump system. Put simply, Apex not only exceeded our expectations, they exceeded anything we might have expected.

Miguel and the entire Apex Air team provided me with one of the best experiences I’ve had while dealing with an emergency situation with my heat. From my initial phone call to running tests and finishing the repair, Miguel showed amazing knowledge, professionalism, respect, and most of all a kind, caring and good hearted approach to helping and supporting me in my time of need. I don’t have enough good things I can say about Miguel, he went above and beyond to find the problem, explain everything in an easy to understand way and find the most sensible cost effective solution. Miguel and team are awesome, I will use them for all my heating and cooling needs. I 1000% recommend them.

I was recently in the market for a new HVAC system so after doing a little research I contacted Apex Air Heating and Cooling. They consistently had high reviews across other sites such as Angie’s. I’m absolutely glad I did. Their people were friendly and knowledgeable. The process from the consultation to the actual installation of the units I ended up choosing, was smooth and professional. They worked within my schedule and were able to accommodate me at every opportunity. My new American Standard furnace is quiet and works great! I haven’t used the A/C yet, but I’m looking forward to using it this summer! I cannot recommend Apex Air high enough!

When I woke up in the morning to get my children ready for the day, I noticed the house was much warmer than normal. To my dismay, the HVAC system suddenly stopped working. No fan, no cooling, no heating. The weather outside was planning to peak at 100 degrees for the day. I panicked. I have 2 children under 2 so having a warm home is not safe at all. I called Apex Air as their phone number was listed on our thermostat. I left a message since it was a weekend so it was after hours. When calling 5 to 6 other cooling/ HVAC specialists they had all told me they were not taking more calls for the day. I got a call back no less than 15 minutes later from Apex. They advised that it was an after hours call so the cost for them to come out was much higher than regular business hours. I was given a time frame in which the specialist would arrive. A window of 1 hour to 4 hours later. I got a text message stating they were on their way and it was about 30 minutes after my phone call. I worked with Zach. When he arrived he immediately started working at figuring out what was going on. He was very clear and set the expectation of the things he needed to look into. He spent maybe 45 minutes here and was very honest with me. I had the choice to pay him to have him work on de icing the air conditioner lines during the after hours rate or to give it about 24 to 48 hours of letting the lines de ice themselves. He said they could back when the normal rate would be charged and using my portable air conditioners would be the best money saving option. I appreciate the quick help from Apex Air and the hard work of Zach! We were not able to get a full system diagnosis as the lines were not thawed at the time of their visit but we not have had enough time for the lines to thaw and they should be out for another visit soon to see what the initial problem was.

My wife and I highly recommend Apex Air to anyone considering a Mitsubishi mini split heat pump—or needing help with one.

Last Friday, Apex repaired the water pump on our two-year-old unit. Our technician, Miguel Salamanca, was incredibly professional. He quickly diagnosed the problem, explained the part delay, and assured us it would be fixed before the heat ramped up. He delivered exactly as promised: prompt, organized, and efficient—the pump was replaced within an hour.

We’ve worked with Miguel before, and his familiarity with our system made a real difference. He patiently answered every question, explained how the system worked, and left his number in case we needed anything.

That came in handy. A few days later, late on a Monday evening, a related issue came up. We messaged Miguel, and he immediately got on a call with us to troubleshoot. After realizing the issue was beyond what we could handle ourselves, he made a house call that same evening. Less than an hour after we reached out, he was at our home, diagnosed the problem, and got it resolved. He also explained what had caused it, and what to do if it ever happened again.

Apex Air stands out for its skilled, dependable, and truly committed team. Miguel exemplifies that standard. We’re extremely satisfied with their service and will absolutely turn to them for any future HVAC needs.

Brandon was very accommodating and professional. The technicians who did the installation, Seth & David, were extremely professional. They arrived on time and finished when they said. They did a fine job and cleaned up after. The new controller is easy to use. Overall, we are satisfied and recommend Apex. Thank you so much :)

Highly recommend! I've waited to write a review until the new system was in place and running through multiple days of hot weather. So happy I went with Apex Air.

With the old system, my primary bedroom, bathroom and closet were horribly hot in the summer with the downstairs being freezing. Brandon looked over the system and my house. He came up with amazing ideas to improve air flow. (Other companies were dismissive of my concerns to cool my room). My old system was working, but over 20 years old and questionable on how much longer it would work. Brandon provided great options to meet my very adamant needs and respectful of my budget.

The installation crew was fantastic. They were diligent in their work and kindly responsive to all my questions and concerns. They made sure the new thermostat was working, connected to the wi-fi, and that I was able to control it from my phone.

The new furnace and heat pump are working beautifully and so quiet. I'm very happy that I chose to go with Apex over other companies.

Brandon Peacock was the project manager and gave the overall experience an air of professionalism, friendliness and assurance. Bob Dolittle headed the installation with confidence, care and thoroughness. I could not have asked for a better team. Dave was the final employee and he was pleasant, efficient and competent. Overall, it was a great experience and the result is very comfortable, easy to use and worry free. Thank you so much!!