All reviews for HeatGuy, LLC.

Installed on time and when they were done was like they had never been in my home. The team lead took time to show me the app for the mini split that was added. I have so appreciated the whole system during this heat wave. I'm very happy with out MrCool heat pump and mini split installed by Heatguy LLC!

The weather was very cold and our heat pump was unable to heat the house. Dustin came out within a couple of hours, on icy roads, two days before Christmas. He was very helpful and knowledgeable. He fixed our heating issue and adjusted our vent air flow on the spot. Totally satisfied. Thank you!

Amazing and trustworthy company. Had an issue with my furnace not heating and they were able to come out to check an hour after my call. The found and fixed the issue within 30 minutes. Awesome service and professionalism. I have them out every year to check on my system and will continue to do so. Highly recommend them!

We had issues with our heat system and they were at our house within 2 hours of our call. Very professional and knowledgeable, found our issue--overdue maintenance on our gas heater with carbon build up. Cleaned it up, checked our system and working great. We will be setting up their annual maintenance program to make sure we are working well with heat and our AC system--they will combine the visit to save you $$. Absolutely great service.

I needed better lighting in my daylight basement, and better outlets. Sebastian and Jason were very helpful, offering great advice on what I needed (since I am not an electrical expert), and then following through to check and install new light fixtures and outlets. They provided excellent and reassuring help during a stressful time. I will be calling them for any additional help!

I am very happy with the service I received from Heatguy LLC. Their technicians were very knowledgeable and friendly, and quickly identified my problem which was a refrigerant leak.

I was unfortunate to have my unit break during a major cold spell so they were busier than usual, but they were still very responsive and scheduled me in as soon as they could. I'm extremely happy
they are willing to work on Mr Cool equipment.

Hopefully I will not have the need to, but I would gladly hire them again to repair my equipment.

Had problem with furnance in new house: Andrew fixed, and took the time to explain specifics about the system to me. He also checked on AC and provided advice. Really appreciate the fast service, local knowledge of Lennar houses, and expertise.

Andrew came out to the house and quickly assessed my issue! He was friendly and knowledgeable. He had me squared away in about 20 minutes. It’s always nice to have someone who likes to help people! We need more Andrew’s in this world. I will definitely call upon hear guy I. The future for all of my HVAC needs!!!

My A/C capacitor failed overnight, and they were able to visit in the morning. I’ve always gotten a steady service, but this time they excelled

These guys are great. They were friendly, professional, and prompt. They were able to quickly diagnose a manufacturing defect in my new DIY mini-split system and didn't even charge me for the visit. Highly recommended!

We had a Mr. Cool DIY system installed by our general contractor, but shortly after setup, it displayed an error code.
We reached out to several heating and cooling companies for help, but no one would touch it. All we heard were negative comments about Mr. Cool, and not a single company was willing to assist.
Thankfully, we found Heat Guy LLC, and they were absolutely fantastic. Jake and Chris came out, diagnosed the issue, and got the system working—all without a single negative comment or complaint. They were professional, courteous, and clearly knew what they were doing.

We couldn’t be more grateful for their help and highly recommend Heat Guy LLC for anyone needing HVAC service, especially when others say no.

I installed my Mr. Cool system and there was a warranty problem right away. Jake and Chris came out and did a full diagnostic and communicated with Mr. Cool to get the right part here and they installed a fancy new thermostat...the service was FANTASTIC and the price was just AMAZING! I'll call them every time! They are in Vancouver and I'm in Hillsboro and they made the trip and did the work cheerfully!

Dustin and his team did the HVAC work (2 mini splits with ducting) for our new two story home in Maupin, Oregon. The work was excellent and he was great to work with.

So very glad I found the "Heat Guy" in Vancouver, WA. Their claim of "Local, Honest, & Professional" is absolutely true. To compare & contrast them w/ my 4 other company bids clearly proved my "best choice" of the "Heat Guy". With several option plans, I chose the Mitsubishi HVAC ductless 3 mini split heads & condenser for my 1958 brick cottage to upgrade my old broken system. I am amazed how comfortable my home now is. My only regret is not finding them sooner. To Dustin, Chelsey, Chris. Brendan, Andrew, Tyler, & Nate, I am so very grateful for your excellence & service. Bravo.
--Tom Noesen, Hazel Dell Neighborhood, Vancouver. WA.

Great company! I called and was able to make an appointment with ease. They were one week out so I took the first appointment available they had for Vancouver Washington. Andrew and Tyler called me day of and let me know when they were leaving their last site to let me know what their ETA was for our appointment. They were efficient, respectful of time, had great communication, and cleaned up the site better than they found it. I will be using them again! *They are having issues with their phone system and working to correct it, so be patient and persistent.

Office lady very condescending, not knowledgeable at all. Couldn't answer a single one of my questions. Just kept saying it wasn't her job and she didn't know. Office is always locked, can't ever get filters. Use to be a great company.

HeatGuy installed my HVAC unit 3 years ago and my compressor was out of order recently. This compressor is covered by the Lennox and Heatguy was not able to get the new compressor in two weeks. I have the other good HVAC company get the new compressor in 2 days and installed it professionally.

I purchased a home in October of 2019. The HVAC was installed by this company and has never been right. Rooms that are infernos and others that are freezing. Tech came out and gave a lame excuse that is was a damper issue, but problem is still not resolved. Fast forward to spring 2020 and the A/C does not work. We called out the tech again that gave a long explanation for why there was no refrigerant in the system. They charged it and then said they would come back to check it. They came back out another visit after ghosting us due to covid. If we needed and install they could do that, just not service or warranty during covid. They checked it and said it was fine, but 1 month later the a/c blows warm and will not cool the house. We called again, and instead of saying " hey no problem we will come out and check it", they took 15 minutes to explain the A/c THEY INSTALLED, normally runs all day and will not cool the house. So I called another a/c company that had the leak diagnosed in literally 15 minutes. Shame on you Kingston for using such a incompetent company with zero customer service. Shame on you HeatGuy for not warranting what you sell. So now I am out another $125.00 without A/C Maybe that is why they call this guy the heat guy. LOL

Had an estimate done in February. the 2 people that came out, Andrew and Dallas if I remember correctly, were both punctual, polite, and knowledgeable in regards to what I was hoping to have done on my house, and provided options that I had not considered that were actually very good.

However, I was unable to move forward after receiving the final quote the next day from Ashley, as when I attempted to email back and call for more information and possible financing options, I was ignored every time. I continued to try almost daily until my quote window passed and have decided to go with another company.

Edit: Hello Corinna, my information may have been set up under my son's name, Michael A, as he was the one who requested the quote initially since he knew Chelsey, but I was the point of contact since it is my home. Also I believe I may be wrong, the estimate may have been done the last week of January and we received the quote on the 2nd of February. I am attaching a redacted version of the quote we received as proof that we are not faking our negative experience.

I do not believe in putting full names on reviews as I find it unsafe. If you are unable to find information under either of our names, maybe ask Chelsey for a reminder since she had a hand in the initial process and would remember us.

I also have but one review as I have usually only used companies that have a review section directly on their website.

This contractor installed the system in my house back in 2019 and I've tried to use them for annual maintenance on my furnace and A/C system since then. Tried is the operative word. That is if you can get someone to call you back. Last year they came out for service and gave me the wrong filter for my unit. When I discovered it in July (at the time to change the filter) I left them a voicemail. Never called back. Called them again in December to schedule annual service. Never called back. Left them another voicemail 1/3/23 - never called back. Don't use this company - they don't value real customers and only value new construction.

I had contacted them about fixing my AC unit. They came out multiple times. Claims each part was defective each time and charged me multiple times for multiple supposed fixes and trip charges. In the end 5 frustrating months later my AC was still not working and the only explanation was that AC machines are a fickle. They did not gave any guarantee to the quality of their work. Do not ever trust them to fix anything but send you bills for each time.