Matrix Roof & Home

It's rare I leave reviews, especially a negative one as I sympathize with business owners. 16 months ago Matrix accessed our roof which is mostly vertical concrete tile, but there were areas of concern that's non vertical and non tile with some standing water. Their contractor said we had another 10 years of life and all we needed was a small patch (we had a leak in our kitchen from a storm). I asked again if he was absolutely sure and reassured me. Well, our large patched kitchen ceiling and wall is leaking again from Matrix's patch work - this is costly to pull out the drywall, seal, etc. What's more infuriating is we had reported the weather damage to our home insurance, but the deductible was too high so we ended up paying out of pocket. Now Matrix sends us a $6,000 quote which our insurance would have covered over a year ago. Seriously?

I communicated how upset we were about this and there was no apology or gesture from the lack of oversight on their end.

To the reader. I suggest getting 3 bids, ask lot of questions in person, and don't trust the contractor's advice and quotes unless it's consistent with other bids.

*Updated: there was a $5204 quote for roof tile and gutter cleaning. We felt that was high, so we only selected the caulking repair as our larger second leak came from a cement tile that shifted from the storm.

Matrix was great from start to finish. Craig was very helpful in educating and informing me of my options to get the job down. Pricing was very reasonable. Service was fast and efficient.

Great team to work with! The roofers are hard working and reliable even in 100°+ heat. The office staff is friendly and responsive and when we had an unrelated issue with the City they handled everything quickly and professionally for us. We've used Matrix on several rental properties as well as our own residence and highly recommend them. Their prices have always been the lower bid and the quality of their work is top-notch.