Appliance Repair reviews in Summersville, West Virginia

Freilers is a great place to purchase and have home appliances like washing machines and dryers serviced. Their prices are very competitive for the area, and they also have a limited selection of used equipment for those in a hard spot or just looking to save a buck. They perform home service calls in the local area as well. The only issue I've experienced here is an understandable one. As a small, locally owned business they sometimes get behind and you'll experience a greater than expected wait time for services like home repair. This is extremely inconvenient when you have a damaged appliance yet understandable. Performing service calls in a rural area isn't easy. All things considered, a great business to have in the community.

Have good stuff but odd hours. If you live a distaNce, I'm about 50 mins away, hard to catch open.
Hours 10 to 2 mon thru Fri
10to 12 ? On Sat.

Stopped in on May 14, 2018 to see about a repair on my washing machine. I was told they'd be able to fix it in 3 days and I left my phone number with them. On May 23, 2018, after waiting 1 1/2 weeks, we called to ask about repairs without giving them our name. We were told they could fix it in about 2 days. After telling them I heard the same thing over a week ago, they had no answer. I will never do business there again! I'd rate it 0 if I could.

If I could give these guys more than 5 stars, I would. Great prices and even better delivery fees. Absolutely amazing service. Not only did they deliver my dryer earlier than expected, they hauled my old one off for me for no additional charge.

Bought a new freezer there that didn’t work, no refunds .

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I recently purchased a freezer from this company, and unfortunately, my experience hasn’t been as positive as I’d hoped. When I encountered issues with the product, I learned that refunds or replacements aren’t part of their policy. While I understand that every business has its rules, I felt that the rigid approach left little room for addressing genuine customer concerns. I believe there’s an opportunity here for the company to revisit their policies or customer service approach to better support those who encounter issues. I hope this feedback might help them consider more flexible solutions in the future.

We bought a Speed Queen Dryer on 9/29/2025, quit heating and we took it back on 10/08/2025, they fixed a blown fuse, we brought it home and it quit heating again on 10/28/2025.
Exchanged this time and was told we could not exchange again but we could buy parts and they will repair. And naturally we must have done something to cause the problem. Mind you our receipt said...1 year warranty for repair or replace. That tells me in that year they are responsible for the appliance. No I will not recommend them to anyone. A person/business are only as good as their word. Thank you.

I had wrote a much longer and more detailed Comment for this business but it didn't upload.

I took my washer in to get it repaired and was told it was a transmission issue and me having a healthy skepticism of things as most to do nowadays the lady was super nice to show me how they could tell the transmission was out.
They also helped me when I decided to purchase a new one and we're super accommodating through the whole process and even the young men that delivered it were respectful of my home and I appreciate that!

I certainly recommend this place to anyone needing and appliance repair or replaced!

we bought a washer and dryer from them in the beginning of january 2026. upon getting our dryer and everything one of the connector bolts on the dryer was stripped and wouldnt work. luckily my boyfriend was able to fix it. fast forward to the beginning of february our washer started making awful noises. we were told they would come get it wednesday. wednesday afternoon i called and was told they were out on delivery and that they couldn’t give me a time frame of when theyd arrive. they never showed up or called to let us know anything. our washer then proceeded to go completely out. will not drain. spin. will not do anything. my boyfriend called and alls they could tell him was that theyd try to work picking it up between deliveries. i understand scheduling gets tight and delays happen. but its like they arent even trying to help us nor do anything about it even though we have a 7 month warranty.