Appliance Repair reviews in Brookfield, Wisconsin

Exceptional. Both techs were knowledgeable, professional, and answered all my questions about the appliances without hesitation.

When you have issues that fall out of the 3 categories offered on the recording you are out of luck! One always gets the recording run around. Then the folks they sent to fix the furnace did not fix it. Tried to call numerous times can't speak to anyone. Cancelling the Home Warranty not worth trouble and head aches!

John, the service repair person was polite, well trained, very helpful, and did excellent work. He was the best of the best. I would recommend his work to anyone.

He explained everything he was doing and advised me on how to prevent issues in the future. Very knowledgeable, friendly, neat and thorough.

I couldn't have asked for a better tech to service my wash machine. I appreciated how through he was. Thank you Rubin.

We have a washer that won't start. He explained we need a new control panel. He showed up timely and explained the process to us. He was professional and courteous. I highly recommend him for any services.

We had a great experience with David! He was polite, efficient, and found the problem quickly.

Technician Ruben was outstanding in every way. However Sears sent bad parts twice and we were without service of our washer for 4 weeks. Also there was no way to communicate with a real person at Sears to provide helpful info to the technician before his arrival. Sears needs to fix these issues.

I asked for a morning service call and was assigned 12:36pm which was acceptable. Then I received a text informing me David would be coming at 1:13. At 1:36 I was told he would now be arriving about 2:29. He actually did arrive about 2:00 pm. David was unaware of how to lift the cover on the top of the unit to check for the serial number. He actually brought a drill to loosen the screws. Luckily I was able to open the cover. David was then unable to find the serial and model number. When I suggested he call Sears, he said Sears was unable to troubleshoot a GE Monogram refrigerator. I told him I was not going to pay for a service call since David did nothing and knew nothing about a GE refrigerator. Not only did he cost me time away from my job, significant delay in arriving at me home and subsequent loss of income, but he showed me his inability to deal with the problem.
Sears service makes it nearly impossible to speak with a service technician prior to coming to the home. Sears service customer service is extremely inefficient.

The individual came and indicated that he would not be able to fix my dishwasher because it has a copper fixture. We purchased this unit through Sears, installed by Sears, and serviced by Sears maintenance for the duration I have owned this unit. The units pump was replaced in September but the technician never informed us then. Neither did they tell us about the Sears policy where technicians would not work with copper fixtures. We were told that this has been a long time policy. The technician could not provide me any additional details. There is no way to validate what he told us. I will appreciate any help. Thanks!

I completed the online form to schedule an appointment to have a Weber grill evaluated that had been knocked over by a vendor at my son's house. They called the day of service and said the driver was "pulled off the road". Rescheduled for an 8 AM to noon service. At 9:25 AM I received a call from the driver saying they don't work on Weber grills. They work on any other gas grill??? So I called to ask why they accepted the appointment with the detail that it was a Weber gas grill? They called the local dispatcher and said the driver would be coming. After three more calls to them they said they would have to cancel sonI had wasted 5 hours waiting. On two separate calls I asked to speak to a supervisor and they said the supervisor was busy and would call back. Never called back. Cancelation received in email after 5 PM. Supervisor never called back. Horrible customer service. I would never use this service.

Shaun was amazing. Friendly, professional, and knowledgeable. Fixed our electric dryer in less than hour with solid communication the entire time. He was respectful of our home and appliance. I can't say enough positive things about Shaun.

I would highly recommend Sears Appliance Repair!

The service provider was knowledgeable, friendly and offered good advice.

What was frustrating --> I told him I already paid $100 diagnostic fee to someone else and the diverter valve was the issue; however, the tech didn't have the part then was going on vacation so my option was to way 1.5 weeks for the repair or find someone else.
Fast forward to today's experience with SEARS: The tech called and said he was going to be an hour late because he needed to get parts for tomorrow's schedule. I said "Great, while you're there get the diverter valve for my unit so we can get it fixed today." He declined to do so even though I provided him the model #. While on the phone I also asked him "what would your repair cost for the valve be because I'm not in the market to spend over $500 on a repair, I'd rather purchase a new unit" He tells me on the phone the repair would be about $300. I said perfect. He arrives to my house and he immediately says "I can't do the repair today because I don't have the part and the repair will be nearly $750! I said "Not interested" from there he tried to charge me $100 for the diagnostic and I said "No way I'm paying, you haven't even looked at my unit, your tools are still in your bag, you haven't even been within 10 feet of the dishwasher."

To his credit he left without causing a scene (hence the 3 stars) but I am frustrated how the price doubled upon arrival and didn't get the part in advanced when I provided him all the info he needed. Had he been able to do the repair today I probably would have paid the ridicules charge because I'm that desperate to get this fixed.

I ended up going to Best Buy and bought a brand new unit and will have that installed tomorrow. The total cost of the brand new unit installed will be nearly $200 cheaper vs repairing my existing unit.

I’m enrolled in the
Sears Appliance Protect Plan so cannot calculate price pId

Very courteous service man who was knowledgeable, friendly, and efficient.

Very courteous and knowledgeable. Did a great job. Will recommend to others.

The tech that came to our house was polite, helpful and knew what he was doing!

I would like to thank and complement David on a job well done. He took time to explain the problem to me and we work through a solution with minimum cost and time. He is a seasoned technician that I know that I would be able to used for most appliance repairs. Thanks, Sears, for staffing this knowledgeable individual.

Sears service has really improved over the last year. The service call was scheduled very quickly (within a few days), the technician arrived right on time, diagnosed the problem, and replaced the part, which he had on his truck. WOW! Nice job. Very pleased.

Technician was prompt, fast and knowledgeable. Got the job done and efficiently.