Chimney reviews in Brookfield, Wisconsin

Devon was awesome with our fireplace inspection. He was knowledgeable and talked us through options for replacing our wood burning fireplace with a gas fireplace. We are looking forward to our estimates and working with Chimney Concepts in the near future!

I reached out to Chimney Concepts for an assessment of my gas fireplace. From the moment I contacted them, everything was handled with professionalism. They answered all of my questions and explained to me what they were doing in diagnosing my fireplace. Tyler was my technician and he was very professional in his demeanor. He attempted to troubleshoot my issues before jumping in and trying to sell me parts I may not need. I had consulted with other companies as well. Chimney Concept's pricing was 50% less expensive. I cannot say enough good things about my experience with Chimney Concepts!

Tyler was great! Very knowledgeable and answered my 'many' questions. My fireplace and surround actually looks 'brand new'!!

Thank you to the crew at Chimney Concepts, for being understanding as I had to reschedule the appointment twice.

I will definitly use Chimney Concepts for future fireplace maintenence!

Tighearnan, pronounced as (Tier-Nan) was assigned to inspect my chimney that was causing a leak into an upstairs bedroom. He arrived exactly on the appointment time. He was extreemly friendly, kind, answered any questions or concerns I had. He asked me if I would mind showing him any access in the house where the chimney could be seen. I showed him everything that was connected to a flue, and where the water leak was in the bedroom. When I showed him where the chimney came down from the roof into the atick he could see where the leak was coming from. His next inspection was the roof and chimney. NO, I did not join him on the roof. When he finished, he joined me at a table in the house. I was pleasantly amazed with how he explained what was causing the water leakage. He had taken a picture of each problem that was causing the leak. He would show me a picture, then explain why it caused a leak and how they would fix the problem. There were about five problems causing the leak, and he did a fabulous, understandable, explanation for all of them. Also, he NEVER made me feel like he had a busy day and had to rush to the next customer. He let me know that shortly they will send me the information on cost and what they will do to repair all the problem areas. Based on what I heard while the inspector was there, I most likely will accept them to do the repair.

Gee Esslinger

We could not be happier with our experience with Chimney Concepts when they upgraded our valve and burner. Dave was great at evaluating our needs via phone, texts and emails so we never had to leave our home. He helped us get the best, most cost effective option. Tyler who did the work could not have been better. He explained everything and did flawless work.

We are big fans of Chimney Concepts. We have had them servicing our fireplace for years, first when it was a wood-burning fireplace, then after they switched it over to a gas fireplace when we finally decided to do that. They are always honest with us about our needs, provide options, they are experts in their profession. They are always courteous, personable and friendly. They have always attended to our needs in a timely fashion. They're great at problem solving when we have an issue. We have worked especially with Dave and Tyler. We know we can count on both of these men if we have any issues with our fireplace.They are both hardworking, knowledgeable and they both have gone above and beyond for us. They have educated us about our gas fireplace so we can do basic troubleshooting on our own. Recently, we have had many medical personnel coming into our home, and frequently, they ask about our beautiful fireplace, commenting that the fire looks like a natural wood-burning fire. That’s thanks to Dave and Tyler. We really appreciate you guys! Thank you! Sonia & Chris

Oh man!
Not only were they on time for each appointment, but they also gave me pictures of the before and after of the work. They found my chimney needed some extra work and proved it with pictures.
Devon was very personable and knowledgeable. Cannot recommend enough!
Chuck

Devon serviced our fireplace today and I would highly recommend his services. He was very knowledgeable and did an excellent job restoring our fireplace. He replaced the volcanic rock and fibre and ensured the flame was burning evenly across the range. A detailed report and chimney inspection was sent through after completion.