Shackelford Heating & Cooling

The furnace unexpectedly stopped working last week in the evening. I called after-hours and promptly received a return call. A tech showed up at my door the following morning at the scheduled time. After reviewing the error codes, the tech quoted me the cost of the replacement parts (very expensive non-Carrier part on a 14 year old furnace). The tech and I then conferred regarding the costs and benefits of repairing the existing unit or replacing it. We discussed the various furnace options. Within a couple hours, the installation team was at the house. They had drop cloths running to the basement. They went to work on the installation, upgrading the gas valve, associated wiring, and sheet metal, and elevating the furnace off the floor. They reused the existing air cleaner and humidifier, moving the humidifier to a better location, and upgraded the thermostat. The installers did a thorough job cleaning up. They showed me the features of the new furnace and how to maintain the humidifier and air cleaner.

I called Shackelford because I had great service from them years ago when I installed an A/C unit at another house. They didn't disappoint me then and they rose to the occasion this time around. I wasn't in a position to shop around, but based on my past experience and discussion with others, the price was fair, and most importantly, the furnace works like a charm.

Shackelford H&C is and has been the only Heating and Cooling company we’ve used and we will continue to use. We are eager to refer people to them because of their work ethic and we trust them. They always listen to our needs, provide the best affordable options and they always stand by the products installed.

If you're looking for an HVAC company that's going to do right by you and not try to upsell you just to make more money, you've found them.

My A/C went out earlier this summer and I'd just lost my job. My 80+/year old neighbor has an HVAC guy who comes to his house fairly frequently, so I was talking to them while they were outside and the neighbor's guy took a look at my A/C unit. He said that the compressor was definitely broken and I'd have to replace the entire unit. That is a pretty hefty price tag, especially when I'm already living off savings an unemployment for a single income household. So I decided to wait and stick some window units in my bedroom and my daughter's.

Well after two months of trying to open windows in the rest of the house at night and running only the fan to pull cool air from the basement, I decided enough was enough. I called Shackelford and a couple other companies to get quotes on replacing the entire A/C unit and evap coils. Mike came out to do an estimate this morning. He said actually, let me make a call quick, I'm not sure this unit is completely dead and asked my permission to try something.

Bing, bang, boom, Mike replaced one part for a cost of $371.80 rather than needing to replace the entire unit and evap coils. The A/C is back up and running and I feel so relieved. It's from 1999 and I'm still going to need to upgrade to a new unit in the nearish future, but at least now I can wait until I'm back working full time. Needless to say, I know what company I'm going to be buying the new unit from once I'm ready. Thank you Shackelford and especially Mike!