All reviews for Sears Home Services

Was looking but didn't buy anything

Tried working with them for a washer repair and they had to reschedule twice, each time moving the appointment 2 months out. Each time I call them, they are unable to help or escalate. Terrible service and unable to keep technicians.

Sears Home Services (SHS) was assigned to me by American Home Shield (AHS), a home appliance insurance company. Our Clothes washer quit on us on March 2. I filed a claim with AHS and was assigned to SHS immediately, with a repair date of March 6. SHS asked, and I gave them details and photos of the washer issue. On March 6, I received a text from SHS saying that we were rescheduled to March 20 and that they were ordering a part for the washer. On March 16, I received a text saying the repair was still on for March 20, but they would like information about the issue (although I had sent them everything already!). I resent all of the information. On March 19, I received a text saying that the repair was completed. I went to the Sears site, and there was nowhere online or a phone number to talk to anyone. I called AHS and explained it to them, asking for expedited service. They got a hold of Sears immediately, and I received a text within minutes saying the repair would be done on March 26 - almost a MONTH after the washer quit! I just got another email from SHS... they need information and photos on the issue needing repair... One star is too high a rating!

If you have a service dog or a disability, never use their service. My mother’s stove top does not work and for Christmas I hired their service to come and fix. I am in the United States Marine Corps and I have a PTSD service dog that is by my side 24 seven. When the technician came to the door, he refused to provide me any service because I had a dog, telling me my dog had to be separated from me. When I declined and told him he was a service dog, he shut the door in my face and walked away without further conversation. He refused to talk to me about rescheduling a service. All he did was scream at me that they will not work if a dog is present and he’s not risking getting bit by a dog. My dog doesn’t bite. He has been trained professionally for my needs. Sears refusing to do a service based on my disability is disgusting. The technician’s name is John Welch ID number 08220. Sears, make this right.