Mechanical Contractor reviews in Franklin, Wisconsin

We have had a plumber and heating guy out recently. Both were very thorough. They called before the job to confirm what we needed so they were prepared. They tested their repairs before leaving. Very happy with their work.

I would highly Recommend Lee plumbing. I have two commercial building.
On one building I had an electrical fire. With major damage to electrical inside and outside of building. I needed it fixed A.S.A.P. Due to tenets I rent to. Lee plumbing was there the same day.With lots of work to do . But had Me up and running the next Day. Also repaired two air Conditioners units on roof.. On my other building they installed a new hot water heater. And in Feb
frozen pipes on the weekend after hours I called Lee Plumbing emergency number and they called me back they were there in about two hours. I Found Technicians to be professional and polite. They now take care of All my proventive maintenance needs

Great service from all the technicians. Kevin Rook for plumbing and Kyle McGovern for electricity both were very thorough in their work and were happy to explain what caused the problems to this first-time homeowner. Highly recommend them.

From the initial site evaluation and estimate by Dave to the actual installation by Mike, Matt, and Tyler it was top-notch. Excellent work by respectful professionals. Generac generator was installed on July 21st, and while I was out-of-state I lost power due to a storm for 3 days. The generator started and never skipped a beat! Continual communication through the entire project. Thank You Lee Mechanical!

The plumber was very knowledgeable, professional, and did an outstanding job. I highly reccomend these folks!

Just used Lee Plumbing/Mechanicl again for a furnace repair. Diagnostics and repair were spot on. Andy was was professional, informative, and gave me confidence that the repair was comprehensive. Thumbs up for these people!

I had a rental unit that needed a 59 cent wax ring for the toilet. I normally do the repairs myself. I decided to call lee plumbing because of time constraints.
They quoted me $765.00 saying you really should have a master plumber do this!.
I was beyond disbelief at the price.
I did it myself for under a dollar.
I understand a business making money but not out right robbing the customers.
I would never ever use them.
YouTube it and ask for help if needed.
Shame on you Lees plumbing!!!

Lee's Heating Division recently replaced my 23 year old furnace with a Lennox. The quality of this furnace is surpassed only by the skill of the crew that did the install! They were polite, cleaned the work area and were extremely skilled installers. And the new Thermostat that came with it is amazing! It's like an iPad mounted on my wall that my wife and I find extremely easy to set and maintain our desired temperature. We've experienced this level of service in the past on both the plumbing and electrical side . . . I'm so glad it's the same with Heating & A/C!

My wife and I initially had a plumber here to look for a leak. We were charged 125.00 and were guaranteed nothing was wrong. A few days later, we had a major leak and a bunch of old photo albums were ruined.

They sent someone over to find the leak, and they did within 10 minutes. Two weeks later, they repaired it within 90 minutes.

After a couple of billing errors, Julie and Todd worked hard to put my mind at ease and take care of me. Thanks Lee plumbing!

Horrible service. The plumber came over at the beginning of October and when we asked him about the pricing and details on what we wanted done he kept saying, “yea, if you can afford it.” I’m not sure if it ever came to him that the reason we called for an appointment was to see the estimate and see the cost of it all not to have him put it together then and there. When the plumber left he said we would get an estimate in about a week. Then 2 weeks past and we still have no estimate so we called the company and the lady on the phone said it should take a couple more days. It is now November and we still do not have an estimate. Thanks for the pointless visit to our home, but we will not be using your company anymore and will not recommend it to anyone.

We called with a leaking water heater. They helped us with immediate advice and had a new unit installed quickly. The technician was efficient friendly and answered all our questions. The office staff understood our situation and were proactive in lining up our installation. Later they called us back to make sure we were satisfied.

I just have to sing the praises of Brandon! We had 2 new frost proof hose bits installed which included new shut off valves in basement and also a correction to our kitchen faucet. Brandon was such a joy to have do the work. He was so friendly, knowledgeable and informative. We will definitely request him for our other upcoming projects!

Nick came out from Lee plumbing to hook up a new sink and garbage disposal after our new counter top was installed. It looked like a simple straight forward job, however, the hole for the faucet was drilled to small. Nick took the time to try to get it to work correctly and when he couldn't, he waited for the counter top people to come and enlarge the hole. He was professional and thorough, making sure everything worked properly and cleaned up afterwards. Plus he is just a really nice person. I highly recommend Nick at Lee Plumbing!

Im giving the Heating and Cooling part of this company the 5 stars...Not the Electrical and Plumbing. Dave and his team did an awesome job with the furnace. Extremely fast, friendly, and professional. Dave explained everything that was involved with the purchase and warranties. While his crew made sure we knew all about the new furnace and thermostat. We also had called to get estimates on electrical and plumbing. It took over 2 weeks to get one estimate and we never did get the other one.

So many problems with Lee. Below is the whole story of my experience with Lee, enjoy the short novel to explain it all:
My heat went out sometime during the night so I called first thing in the morning (Thursday). Since I had an appointment that day, I asked if the technician could come after that time. While at the doctor's I received a call that the technician was on his way.
After that mix-up, I arrived home and the technician arrived shortly after and diagnosed the problem. Lee did not have the part in stock so they ordered it and had it overnighted. The next day (Friday) the technician arrives only to find that he ordered the wrong part. This of course means they cannot get the correct part until Monday. Meanwhile, it's -5 degrees outside.
During the weekend, I find that the technician left a gas leak from the furnace (right next to my running gas fireplace).
After this fiasco, I called the office early Monday morning asking for the favor to have the technician scheduled to arrive no sooner than 5:00 pm since my boss was questioning why I was taking so many days off to fix a furnace. The person who answered was extremely rude and kept speaking over me, telling me they would not do such a thing and I should be at home so they can fix my furnace. After a few minutes of trying to get the Lee representative quiet to listen to me, she finally listened to what I had to say and as I explained the situation that had already transpired she finally started being somewhat helpful and we reached a compromise of an appointment late in the day. We finished the conversation with the understanding that they would call me when the part arrived so I could make the 45 minute trek from work to home to be there to let the technician in.
Fast-forward to 3 pm, still no call from Lee so I gave them a call for an update. I was told the part wasn't in yet but another promise they would call the moment it got in. At 3:45, I received a call from the technician asking why I wasn't at home. He was there at my home with the part in hand ready to install it.
After rushing home, the technician installs the part and after installing, he was very polite to listen to my frustrations in dealing with Lee over the past 5 days as well as his breakdown of leaving a gas leak right next to a running fireplace. He promised he would bring it up to his Service Manager and I could expect a call from the service manager. This was on 12/19/16. I am writing this review on 1/11/17. Still no call from the Manager and to top off this whole circus, I got a bill on 1/6/17 where I'm being charged for the incorrect part plus I'm being charged for an excess of labor. Not only the time that the technician was installing the part but also the time that it took for me to explain to him the problems. I would estimate that it took the technician 45 minutes or so, and I'm being charged for 1.5 hours of labor. Requests to have the technician call me have so far been ignored.
I would not recommend Lee to anyone.
UPDATE (1/16/17): I called in to Lee and asked to speak with the Owner. I was put through to him where I aired my grievances. He was very polite and listened to the whole situation. I believe he had read this review online prior to my call. I'm still rather confused over the whole situation. He described how he had a different invoice in front of him than I had in my hands. Not sure why a different bill would be sent than on record at the company. No explanation offered on why I was being charged excessively on labor.
I refused to pay tax on anything to make up for lost time at work, the owner did waive that.
All-in-all, I still do not feel the scales are balanced between the ineptitude displayed by this company in handling my emergency and what I had to pay out to them.
If you should choose to have Lee work for you, ensure billing is correct and be prepared to follow-up to ensure they have done a proper/satisfactory job.
I still would not recommend Lee to anyone

Recently we needed help with plumbing issues we were having at my home and by my mom.
Our first call was to Lee Plumbing. They sent one of there team members to help.
And help they did. The level of professionalism and skill their plumber delivered was unlike any other. Clean, neat and friendly service was at the top of their list.
Thank you from the Chianelli family

Very Happy with my new Generac generator. The installation team of Mike and Matt we're totally professional and respectful of our property. They were also helpful in product information and operation. It's good to see top notch tradesman. Would use Lee again. Thank You for a pleasant experience.

I received a call from Lee Plumbing, Heating, Cooling & Electric the same day I requested a quote through BBB. They came out shortly after the call to complete the work that was needed. Excellent customer service. Kyle came to my house and got the electricity working in my garage, removed broken/ exposed wiring from storm damage. He was courteous and explained about circuits & the type of wiring needed based on the amps. He also put up a light in my main entry way- he had to put in a metal 'housing' box as there wasn't one previously. He was also kind enough to use the medallion that I wanted to go against the ceiling. I will definitely be calling them if I have any new electrical problems in the future as well as recommend them to my friends in the area.

Lee took care of servicing my boiler and replacing a check valve on the indirect fired hot water loop. Two different service technicians (HVAC and Plumbing). Both were professional, polite, on time, and did good work. My prior HVAC provider closed his doors so it is nice to have a reliable local shop to take care of my needs. Thanks!

Excellent service and very quick to respond to unexpected water heater leaking and prevented major damage. Tom had great suggestions to prevent future issues. New water heater is more quiet and works great. Extremely satisfied with service and was very reasonably priced.

Had plumbing done last year and Dan advised how to upgrade older bathroom hardware in a shower. New hardware works great - is more convenient and looks fabulous. Thank you.

Matt looked at my project on site, wrote up the estimate, Julie approved it, I made a full versus partial payment based on the past quality of work, signed the contract and set up an install date. All done efficiently and effectively with enthusiasm.
Matt, Nick and Mason installed my new water pressure tank, gages and copper tubing for half my basement in an efficient and professional manner. They worked straight through the day and beat the impending snowstorm. Periodically during day they checked in with me and showed me their progress. They thoroughly explained why they were using the size tubing so everything was in alignment with current code. I liked their work and asked for rough estimates on three more projects I will have them do in the next few months. Julie and the others in the office were always polite and efficient. I look forward to working with everyone at Lee in 2021 and beyond. I have 2022 projects in mind.

After the install, i noticed a noise in the furnace. When service came by to inspect, they found the furnace had issue prior to ac install. Dan repaired and it is still silent👍🏻
Lee did not charge me for the repair. These guys are awesome and i definitely recommend them for any service that they perform.