Electrical reviews in Glendale, Wisconsin

customers beware empire electric charges a $250 service call fee that is not applied towards the repair or refundable you still have parts and labor fee also as for customer service (what customer service) beware

First called around noon on 5/15 said they were going to show up that afternon. Second call around 6:30 5/15 are you going to show up tonight? Yes. Did not show up. Third call 5/16 8:00 am Hey what happened why the no show. I'll call you back and let you know. Forth call 10:30 am 5/16 hey what is going on need to know if you are stopping buy. Call you back. They may do good work but don't know if they dont show up. Very dissipointed.

I would leave 0 stars if I could

The sub-contractor who actually did the electrical work was very experienced and did a great job. However, the price I was charged by Empire was quite high.

The electric repair service exceeded my expectations. They were responsive, transparent about the process, and left my home in pristine condition.

Awesome job! The guys showed up on time, professional, polite and very clean. They gave me an estimate before starting any work and it wasn’t a penny more than the estimate. The job was done well and I would recommend them to anyone!!

Couldn’t recommend Empire Electrical Service enough. They installed new recessed lightning in our house and we couldn’t be more happy with the finished product. They were responsive, professional and on time. Will do business with Empire Electrical Service again.

Never have I experienced a more unprofessional company. The only good thing that happen was him leaving my house with me only having to pay the $100 service fee which I’m guessing is this companies gimmick because I can’t imagine anyone actually letting them stay and work in their home due to how rude and unprofessional he was. Do yourself a favor and call someone else.

THIS COMPANY IS A SCAM, the positive reviews must be fake. Scott Shows up, quotes you 10x what the work should be, then causes a scene until he collects a $300 fee just for coming out. He ran into the wrong person to pull this scam on. Will be filing a BBB complaint and following up with legal action.

Check out their website there is no link to any direct ownership this is a shell company.

Scott came to our house and we requested that he wear a mask. He antagonized my wife and mocked our wishes to do so when he arrived. He was generally unprofessional by the way he incorrectly reinstalled the breaker box and then hitting it with his screwdriver while loudly swearing at it. At least he ended up putting it back right. They can keep the $200 "consultation fee" but there's no way I'd have Scott back into our house again. And we will be seeking other professional assistance.

Excellent work and real-time problem solving by Empire Electrical Service. Initial problem presented as a complex construction project which required drilling through a limestone foundation and tunneling under concrete. Instead they repurposed some existing but dormant infrastructure and completed the task quickly. Also, courteous and professional.

I contacted several organizations, and Empire Electrical Service was the only one that provided me with nothing but professional, real, and sincere care from the moment they answered my call to the completion of the job. If you need electrical or air conditioning services, this is the company to go with.

This is a shell company that just hires out subpar contractors to do the work. They totally missed the first appointment, then when I called some woman answered who had no idea what was going on. Finally got someone to come out, but didn't do a very good job.

I booked an appointment at our residence and no one showed. So I called and the tech was 45 minutes away with 2 calls left, so could not make it. So I rebooked for another day and no one showed or called. So they asked me to rebook again for another day(I was looking for fast service, so held out hope), and no one showed again. A manager was supposed to call me. I finally did get a call, but now they were over a week out. I now have no confidence in this company; three strikes and you're out.

We had an electric fault in our house.We called Frank from Empire Electrical Service and he did an amazing job explaining everything to us and answered all the questions we had. Frank was honest and even took time to show me things that I could fix myself.A complete professional from start to end. Will definitely be using this company for all my future electrical needs.

READ THIS PLEASE! This company is an absolute scam & I am wholeheartedly confident that these are fake reviews. Tim (the technician that was sent) was extremely rude & did not complete the work correctly. I called the company back to not only report the interaction I had with their employee but to also let them know that my customer was without power on & off throughout the night. I asked them if it was possible to send a tech back out to repair it properly. They said the manager would be giving me a call as well as the technician. I waited 2 hours & no one had contacted me. I called back & asked when I could expect a phone call. Kyle (the service rep) told me I could expect a call in 30 minutes. I waited 45 minutes before calling & demanding to know when someone would contact me or be out for the repair. The service rep hung up on me & I had to call back again. They REFUSED TO SEND ME A RECEIPT FOR WORK I PAID FOR. $650 for something they DID NOT FIX. They told me the receipt could be emailed, took my info, & said it would be in my inbox. I called back again to let them know I hadn't received my invoice. The story changed & they told me that the manager AND the technician had to approve sending me a copy OF MY OWN RECEIPT. They refused to give me the managers name but someone slipped up and his name is Ryan. I'm not sure if that's true or not since I don't even think this company is real. I will be reporting this "company" to the BBB indefinitely.

Have had the Technician come out twice. Each time, he is both professional and thorough. Second time, he came out the same day as when I requested services. Very reasonable rates. Thought a big company like this would not do the small job I requested but it seems as if there is no job too small and they do not overcharge for small jobs like most companies do. Give them a call.

Empire Electrical Service completed work in my house in a very timely and professional manner. He explained options clearly for solutions to my situation and every aspect of the work was well done. I am very happy with the excellent work and friendly professionalism of guy at Empire Electrical Service.

Great professionals who know what they are doing! They arrived on time, showed me the work that needed to be done, and explained everything in great detail. They answered all my questions and we will definitely call them for any of our electrical needs in the future! It's nice to know there are honest contractors out there doing good work! Thanks, Empire Electrical Service.

The electrician was punctual, patient, and took his time explaining what needed to be done and options to fit our budget and have our home be as safe as possible. He was very personable, respectful of our home, and nice to our pets! I don’t know who I spoke to when I initially made our appointment, but they were also courteous and helpful.

Empire Electrical Service is NOT LOCAL. I called and scheduled for a service. I called them again 1 day before the appointment to confirm and was told that the technician that was supposed to come out was out sick and they will reschedule. Got a call from them saying the technician quit. My appointment was rescheduled a week after. New technician came out, I was with him the whole time and helped him resolved the issue. Got charged for the full service fee and everything. I told them I will pay them via check. They DON'T accept check. I told them, I will drive up to their office (I thought it was by Glendale) and pay it there. The customer service rep then say they are out of Chicago. I had no choice but to give up my CC over the phone.

At first this company seemed to be a perfect solution to our needs as a 4-plex owner. We paid for the year subscription which cost $199 and eliminated service fees and gave us 10% off all parts. What I didn't know is that Empire doesn't hire, they contract other companies. Any good experience we had was because of the company they were able to send out. We had one or two good experiences, but it quickly went south. On 4 separate occasions, I called for a technician in which they scheduled for an almost immediate appointment, giving us a 4 hour window frame. On all 4 back-to-back occasions (months apart), they called at the end of the window frame to cancel due to excuses from car accidents, to emergency jobs, to simply they can't get ahold of the technician. Also on all 4 occasions, they could not reschedule for 6 weeks. It began to seem like a fraud, hearing the same thing time after time.
Twice they randomly cancelled a service I had scheduled for remodels - which put us in a terrible position w/other contractors. Customer service is polite, but I never got the impression they fully understood English, and our discussions felt disjointed. Their responses felt rehearsed and sometimes were unapplicable.
I've never taken the time to write a negative review, but I feel this company is fraudulent and you should be aware.
I hope others have better luck than we did!