Appliance Repair reviews in Jackson, Wisconsin

Ben did a outstanding job doing our warranty repair work for LG. I would recommend them for anyone looking for appliance repairs.

Referred to by my warranty company and after reading the reviews i was so hesitant, but Shawn the repair person was on time called me before to make sure i was home and fixed the issue less than 10 mins! Thanks so much

I've been waiting for two weeks for the filter to my freezer to be replaced. I was told that the part would be ordered and it would only take a few minutes to replace it last Wednesday. No call, no answer when I call the office.

Never answer phone when calling. Never return call when I leave message. Taking over 5 months to fix ice maker in LG refrigerator. When repair man came the fourth time didn't bring the right part. Still waiting for another part.

Technician very knowledgeable, and efficient in conducting the repairs. I would highly recommend this company, and plan to call upon them again for any future appliance repairs.

Terrible service from this company. We have been attempting to work with them for over a month to fix our broken icemaker. A service rep has already been out 3 times and can't seem to fix the issue, and I have now left at least 5 messages for someone to call me back, and they are not responding. Don't waste your money with this company.

Fast, friendly and courteous service company. Arrived when they said, and only fixed what need fixing. Service man was pleasant and explained my issue and had the parts in his truck. Nice to see an honest, family run business these days.

Recommended by L G. They never answered their phone. Text me twice then never heard from them. LG then sent a repair man from Brookfield who repaired our icemaker.

Ken repaired my 1980’s stove in less than an hour. Everyone was great to work with from making an appointment to the repair. I highly recommend this business.

No show, calls not returned. They were scheduled to come out for a warranty repair. If you get them through geek squad, call back and have them assign it to someone else.

Do not use this company to repair your appliance! They never answer the phone or return your messages. They sold me a part to fix my dishwasher, it did not work and they will not return my messages ! Incredibly unprofessional unreliable company. I used them previously for a refrigerator that was broken and it was an absolute nightmare. I apparently didn’t learn the first time. 🤯🤯

The Modern Appliance Technician (Ken) new exactly what to replace on our 10 year old Kenmore (Sears) dishwasher. He was knowledgeable, professional, friendly and wasted little time with diagnosis and part replacement. Night and day difference compared to a recent visit by a Sears appliance repair technician, who's initial diagnosis was wrong, quoted us 50% more, blamed his employer (Sears) for not giving him much to work with, and on top of that, tried to push us into a $600 appliance insurance contract. (Talk about a Sears shakedown)

Based off of our very positive experience, I highly recommend Modern Appliance Service.

I will give them negative star if it comes down to their service. Technician doesn't know how to talk to their customers. Very rude. Never return calls. They always seems like lost in what they are expected to do. Atleast expect 4-5 trips before they will fix and that too the fix will not work. Charge pretty high. Be very careful in using them. If you want good service reach out to someone else.

I commend Ben for a job well done. He diagnosed the problem I was having with my washing machine, ordered the needed part, returned in a timely manner, & completed the repair. He was polite, respectful, & explained what he had done.

Ken did a great job! Arrived on time, even came back to repair a manufactured defect with our gas stove. I'll be using them again should we ever need appliance service.

We had a service call on our fridge arranged directly by LG back in 2016. We were happy with the tech at the time so called them again for a new issue and no one returns my calls/voicemails. Super frustrating because they made notes for future service on our fridge but can't get ahold of anyone.

Shout out to Ben at Modern Appliance who correctly diagnosed and fixed our Electrolux dryer issue that we had for 2 years... that a previous repair company and even Electrolux could not diagnose of fix. Impressed with Ben's knowledge; he also did the repair quickly. 👍

I had a complex repair problem with my LG refrigerator. Modern appliance paid incredible attention to detail and made multiple visits. I am very impressed with the level of service.

A technician came out to look at my refrigerator. He added some freon which did nothing. I called back the next day to let them know that my freezer was still not working. I didn’t receive A return call. I called and left messages the next two days . I finally got a hold of someone and I was told that they are looking into the problem. Again no return call. Noone answers the phone. I have left several messages once again. I sent an email through the website and I got an email back telling me that the technician would be calling me about the problem . Once again no call from anyone . It’s about two weeks now. Terrible customer service. Worst business I have ever dealt with. What a scam to show up , charge $179 and pretend like the refrigerator was fixed. I have moved on and have a different company coming out to fix my refrigerator.

Was referred to Modern by another appliance repair company as the go to for LG fridge repair. They did not disappoint. Got it done under warranty for faulty compressor. Very responsive and easy to work with.

I typically do not give harsh reviews, as every company/person can have an off day/engagement, but when the same results occur multiple times it no longer is a "one-off," but rather presents a behavior of ineptitude and unprofessionalism.

Oh how I wish I could give Modern Appliance a zero. I have had to deal with them on two separate occasions regarding a warranty repair for a wall oven, as they were the primary repair group in the area for this third-party warranty provider. On each occasion they sent out a service technician who ID'd the issue, would suggest that a part needed to be ordered and that they would be back in touch, and then nothing would follow. Weeks/months would go by leaving voicemail messages, or getting "I'll have to check on that and get back to you" when I actually got someone on the phone, followed by no returned call. On this last occasion I was told that the part was no longer available, and that someone at the warranty company would be in touch regarding replacement of the unit...only to find that this is not what they informed the warranty company, rather they just "rejected the job" a month and half prior and provided no details regarding next steps. Now, after four months, I have to start this process over with a new repair shop.

Time is the most precious resource that any of us has, and Modern Appliance has wasted a substantial amount of mine. If you're like me and told to contact Modern Appliance by a warranty company I would HIGHLY recommend requesting another referral, that is unless you enjoy spinning your wheels, wasting time, and revel in the idea of ample levels of frustration.