All reviews for Main Appliance Service

The ice maker on our KitchenAid refrigerator stopped working. It's under warranty, and the Geek Squad told us to call Lake Appliance. Jason came out, diagnosed the situation, and ordered parts to be delivered to our home. After they arrived, Lake Appliance called us to schedule the repair. He was great: friendly, efficient, protected the floor from harm, and cleaned up everything. We will use Lake Appliance again when something breaks... And something is always breaking.

I'm going to put it this way, TJ was awesome, so much so that I almost hope I have more appliance trouble and I will be requesting him by name. He was very explanatory as so what he was doing, and even showed me his process to satisfy my curiosity. After talking with TJ I was very happy and felt that I was getting open and honest service and I would definitely trust him to come back. I am thankful for main appliance and their willingness to work with warranty companies there are not many service providers in my area, and even less that do warranty work. Thank you again for fixing my fridge, and you have definitely gained a customer in me!

Tim, our serviceman showed up on time and fixed the ignitor in our oven in 20 min. I was happily surprised they prorated the service charge and bill was less than expected. Will definitely call these guys again when the next appliance goes on the fritz.

Dylan did an excellent job fixing our Bosch dishwasher. Arrived promptly, got right to work and was done in a flash. Super happy with the work done.

Had an issue with our Speed Queen washer. Speed Queen suggested Main Appliance for service . The service man was very professional and VERY knowledgeable of our machine. He took care of our issue in one service call. All I can say is Main Appliance provides fast and reliable service.

This was one of the best experiences I’ve had with any craftsperson over the 38 years that I’ve owned this house. Because I had a potentially complicated problem, there was a chance I would need to replace a relatively new stove that I love. Not only did Dylan fix the problem, he took care of another one I had accepted that I would have to live with. None of that would be ok if I felt he had been careless or irresponsible in telling me all is well, but unless I’m completely misjudging him that absolutely was not the case. Dylan was also very polite and nice- a bonus! I’m very relieved and happy right now!

Dylan did an excellent job repairing our appliances. The fridge was a little challenging but he figured it out and now it’s good as new. He was polite and friendly and cleaned up after. Highly recommended!

Excellent customer service and repair of our range. Great communication throughout the process. We have an older appliance and weren't sure if parts would be available but are so happy that Main Appliance could find them.

Our technician, Clint, was friendly, neat and efficient.

Hunter from Main Appliance was absolutely amazing! He was professional, informative, and provided top-notch customer service from start to finish.
We had previously received a quote to replace a part on our refrigerator, but Main Appliance was able to do the same repair for significantly less and with no compromise on quality. Hunter took the time to explain everything clearly and gave us helpful tips on how to maintain the fridge so it runs efficiently for years to come.
It’s rare to find service this honest, knowledgeable, and reasonably priced. Highly recommend Hunter and the team at Main Appliance.
This is also my first time doing a review, but after today I felt like I needed to let people know!

The service that was given was absolutely wonderful. Kyle was my service guy… he was friendly , knowledgeable ,personable, professional and communication was perfect. I will make Main Appliance my go to service company for all my appliance needs.

Logan was Great - We had a 6mo, GE gas dryer that had the blower fan fail under warranty. The above technician stopped to see us earlier than expected with a new blower/motor assembly in hand. He was a complete professional, skilled, quick, and courteous. In less than an hour we were up and running. Thanks for coming over and taking care of the problem and making it right. I highly recommend these folks.

We had a really great experience working with Main Appliance Service from start to finish. When our dishwasher broke down, we were able to easily coordinate getting a service appointment set up. The company was upfront about pricing for the service visit, and their automated system provided us with a confirmation of our appointment date and more specifics regarding timing of the visit as the date approached. Our service technician, Dylan, arrived as planned, was very courteous, quickly diagnosed the problem, and was careful to protect our flooring and other cabinetry as he worked. A second visit was required as a part needed to be ordered, the part was ordered quickly, and they coordinated to set up a return visit as soon as the delivery date was available. Once again the technician arrived as planned, the repair was handled efficiently, and our dishwasher is now up and running again. We couldn't have asked for a better experience and their work is greatly appreciated!

The young men Ryan and Clint were very professional. They knew what was wrong and fixed it right away. I was blessed to have the fridge still in warranty and nothing I had to pay. The explained what they were doing. They even came early so that was awesome. Thank you gentlemen!! Thank you Main Appliance.

This is an updated review - The only reason it is not getting 5 stars is due to communication issues. However, I'm hopeful that with Holden's repair today, we will again have a working ice maker and dispenser. I was impressed that Holden was willing to order a seal "just in case" all that he did is not quite enough just to it's in the shop if we have issues in the upcoming weeks. The process of them being quite late for appointments in the past and not calling when the parts were in which required me calling in with a promised return call yet that day (which did not happen and required me to follow-up again the following day) is the reason for the 4 stars. However, with the overall service thus far (and hopefully all that is needed) I am happy.

This was an LG warranty repair of our refrigerator which had a failed compressor (2nd failure in 10 years). LG ordered the repair through Main Appliance. The tech (Hunter) stopped out and found it was more than just the compressor so we made another appt a week later. Hunter returned with the additional part and installed it but not the compressor which he said tested out fine. Unfortunately, the fridge did not cool after that repair. He returned the following week and did replace the compressor as well as another component. He took the time to explain what had gone wrong with the prior repair and this time everything works fine.

We are retired and had a spare refrigerator in the basement so the time it took and the multiple trips was not much of a problem. We paid a flat rate for the labor which was not covered by the warranty. Plus we got in lots of steps going up and down the stairs. Hunter was pleasant and knowledgeable. All in all we are pleased with the service provided.

Thank you!

Not pleased at all with this company. They came out to fix my refrigerator they said “bad compressor “ 1500. dollar repair
Didn’t fix it.
They came out again , another 400 dollar bill.
Now fridge makes noise after their “repairs”
I wanted them to follow up but was told it would be another 45.00 service call. I also noticed that they had stripped out all the screws on the back of my refrigerator.
Poor service.

Not willing to follow the time provided by the insurance company. Even after it was "confirmed" via email.
"We do things different..." -Joe
Total culture of disrespect to the customer.

Updated...
The degree to which this company goes to defend their poor actions is mind boggling. Read the one star comments and their replies. It paints a very accurate picture of what you can expect from them.
DEMAND YOUR WARRANTY COMPANY PROVIDE A DIFFERENT SOLUTION.
There are many other companies that don't treat their customers like garbage and then hide behind bogus excuses.

*Another update: So Main Appliance admits they're customer service could be better by calling me as the customer back to let me know the service appointment was cancelled. They admit to being able to offer this service for every other vendor but Samsung, which is the vendor in question. That's great they can admit to this fault in their service and I appreciate that.

To correct their response below, as I said in my original post I DID NOT receive a call or email from Samsung. I DID receive a call from someone who DID NOT identify what company they were calling with but who tried to get personal information about where I live and what the issue is with a refrigerator as they were the one who was doing the repairs. The questions they were asking without identity specifically who they worked for led me to believe they were a scam. So I didn't give them information. So I DIDN'T refuse to give the necessary information to Samsung. I refused to give it to someone who wouldn't identify who they were calling from. Please Main Appliance, release these recordings where you claim I said I refused to give information to Samsung because they won't show that. Once again, you trying to lie about what experience I had with you is astonishing.

We clearly have different expectations of what good customer service is because mine doesn't include blaming a process for something that reflects your reputation as a business and then saying to a customer "this is your problem to deal with not ours". I hope people read this review to see how you view customer service and your response to it*

*Update: Even better than the experience described below, Main Appliance called me a few minutes ago to tell me why my experience wasn't accurate to the experience that I had. Again, can't stress enough how much I wouldn't recommend Main Appliance*

Customer service is not a focus for Main Appliances. Had a service appointment scheduled with them to come do repairs on a refrigerator yesterday, which no one showed up for nor did Main Appliance notify us about. After contacting Main Appliance I was told that our refrigerator manufacturer cancelled our ticket which automatically cancels the appointment in Main Appliances system without notifying them which is why Main Appliance never contacted us to let us know no one would be coming out.

I was told by the rep that Main Appliance is only a "Service Provider" and isn't responsible for the lack of communication around the appointment being cancelled; aka they aren't responsible for their own system not being configured to be customer oriented to know they should call a customer who they've scheduled service with to let them know an appointment has been cancelled. You know they are only a "Service" Provider but apparently "Customer Service" isn't necessarily part of that.

I was told I needed to call the refrigerator manufacturer myself, without being given the number to even call at this time. When I asked why am I being asked to do this and why Main Appliance can't help facilitate this I was told again they are only "Service Providers" and only do work they get paid for. If they helped with this process they wouldn't have enough staff. I was then told by the rep, with the amount of time we spent on this call (Roughly 10 minutes) talking about why Main Appliance can't help get a new ticket created this could have been resolved with the refrigerator manufacturer. So to recap they don't have enough staff available to help follow up with Samsung for 10 minutes, when Main Appliance was the "Service Provider" scheduled to come do the repair and didn't notify us that wasn't going to happen. Again, I guess good customer service isn't included in their idea of "Service Provider".

Very unhelpful, lack of ownership helping to solve the problem, and overall just lack of caring for me as a customer. I wouldn't recommend them to anyone if this is what Main Appliance thinks is good customer service regardless of being the primary or only the "Service Provider".

Zero stars if I could. Repair? Nope. Replace? Nope.

4 weeks, no fridge. This place is terrible.

Don’t take my word for it. Try them. You will will equally disappointed.

I would highly recommend doing your research before using them.

Don’t use this place

This review is 100% directed at Main Appliance Service.

BUYER BEWARE. I called Main Appliance in mid-May to fix my fridge/freezer. Tech said he needed parts but it would only be a couple days ("as fridge/freezers get priority") and to expect a call. I waited...and waited...after a week passed I called to get an update. Service then said it was going to be another week (order was never placed...so much for "priority"). Finally June 3rd, the tech replaced two parts (a sensor and fan) without any explanation of what "broke" and why. I was skeptical because visually the items looked fine, but he's the expert, so I took his word (now knowing how they do business, I wish I would've asked questions). After the service fee, parts and labor I paid $400.
Unfortunately my fridge/freezer broke again this past week (same thing as last, never buy Samsung) so I called Main Appliance to see if they have a service warranty. They said it's 90 days and you're past that. I said I understood but since I just paid $400 four months ago, could they waive the service fee and I would pay parts and labor? Could we meet in the middle at all? (The tech told me last time he lived just a few blocks away from me, so the service fee in this instance is just a money grab). Customer service quickly said NO. Not a let me check, not a half off, it was a quick NO. So instead of waiving a small fee they lose a customer for life. Clearly this business is all about the dollar and they will get you, so buyer beware!

This place is totaling disshoveled! The first technician who came knew nothing and spoke such broken English I didn’t understand a word he said. I called the manager and he called me a bigot. All I wanted was someone to come and fix my dishwasher. By the way I was the 5th person to call and complain about a “communication issue”. The 2nd technician came and didn’t understand why the 1st technician couldn’t figure the issue out. I’m on my 3rd visit and it’s going to take so long to get fixed I’m calling elsewhere or getting a new dishwasher. I wouldn’t recommend Main Appliance Repair to anyone!!! And the guy you talk to on the phone shouldn’t even have a job. Totally mixed up and accusatory. Done!!