Appliance Repair reviews in Madison, Wisconsin

Great job 👏

Reasonable pricing, correct parts for my dryer.

Fantastic to work with. Terry the service guy was very knowledgeable and professional

Looking for a part for a domestic in-wall oven, apparently they only service Asian branded appliances rather than domestic, the guy on the phone was forthright about it.

Really great company! I've used them before to repair our dough sheeting machine and was even more pleased with their excellent technician Steve who did a great job of servicing our freezer and ovens. Highly recommend!

The service technician, Terry Cooley, arrived early, worked efficiently, and did a great job of installing the gas stove. Thank you, General Parts and Terry, for your help!

I've used General Parts for many years for repair and maintenance. Terry is my guy, and has been for years, it's great having someone who knows my equipment in every 6 months for preventative maintenance.

Terry the service guy took 3 separate appointments to compete a simple repair on a stove top control. First call instead of replacing parts he sprayed wd40 on it. Then said it was repaired and billed us $347. Minutes after leaving controller stopped working.
Terry is lazy, and gets crazy.

very expensive, found another service provider at less than half the cost and halalujah both the piece of equipment are now operational. GP would have had to come again to continue to work on the same issues for the third time. The tech had a heart of gold and really did his best!

Whirlpool sent Josh out after the big guys had been to fix new oven twice and it didn’t stay fixed. His has. While he was here he also noticed our noisy new refrigerator and told us he could fix that which he has and it is wonderful. All in all a great experience and I wouldn’t call anyone else.

Excellent service! Josh went the extra mile (literally) to repair our refrigerator after the compressor died. He was here when he said he would be, got right to work and completed the job with one visit. He is very proficient and friendly to boot. An all around great experience. Highly recommend!

I called late morning and had same day service! Not only same day service - but on time service! Josh arrived promptly and had all the parts to fix our Ice Maker. It took no more than 15 minutes. I would absolutely endorse him and Greenway Appliance Repair.
Hopefully nothing else breaks down but if it does, I know we will call Greenway first.

Not willing to follow the time provided by the insurance company. Even after it was "confirmed" via email.
"We do things different..." -Joe
Total culture of disrespect to the customer.

Updated...
The degree to which this company goes to defend their poor actions is mind boggling. Read the one star comments and their replies. It paints a very accurate picture of what you can expect from them.
DEMAND YOUR WARRANTY COMPANY PROVIDE A DIFFERENT SOLUTION.
There are many other companies that don't treat their customers like garbage and then hide behind bogus excuses.

*Another update: So Main Appliance admits they're customer service could be better by calling me as the customer back to let me know the service appointment was cancelled. They admit to being able to offer this service for every other vendor but Samsung, which is the vendor in question. That's great they can admit to this fault in their service and I appreciate that.

To correct their response below, as I said in my original post I DID NOT receive a call or email from Samsung. I DID receive a call from someone who DID NOT identify what company they were calling with but who tried to get personal information about where I live and what the issue is with a refrigerator as they were the one who was doing the repairs. The questions they were asking without identity specifically who they worked for led me to believe they were a scam. So I didn't give them information. So I DIDN'T refuse to give the necessary information to Samsung. I refused to give it to someone who wouldn't identify who they were calling from. Please Main Appliance, release these recordings where you claim I said I refused to give information to Samsung because they won't show that. Once again, you trying to lie about what experience I had with you is astonishing.

We clearly have different expectations of what good customer service is because mine doesn't include blaming a process for something that reflects your reputation as a business and then saying to a customer "this is your problem to deal with not ours". I hope people read this review to see how you view customer service and your response to it*

*Update: Even better than the experience described below, Main Appliance called me a few minutes ago to tell me why my experience wasn't accurate to the experience that I had. Again, can't stress enough how much I wouldn't recommend Main Appliance*

Customer service is not a focus for Main Appliances. Had a service appointment scheduled with them to come do repairs on a refrigerator yesterday, which no one showed up for nor did Main Appliance notify us about. After contacting Main Appliance I was told that our refrigerator manufacturer cancelled our ticket which automatically cancels the appointment in Main Appliances system without notifying them which is why Main Appliance never contacted us to let us know no one would be coming out.

I was told by the rep that Main Appliance is only a "Service Provider" and isn't responsible for the lack of communication around the appointment being cancelled; aka they aren't responsible for their own system not being configured to be customer oriented to know they should call a customer who they've scheduled service with to let them know an appointment has been cancelled. You know they are only a "Service" Provider but apparently "Customer Service" isn't necessarily part of that.

I was told I needed to call the refrigerator manufacturer myself, without being given the number to even call at this time. When I asked why am I being asked to do this and why Main Appliance can't help facilitate this I was told again they are only "Service Providers" and only do work they get paid for. If they helped with this process they wouldn't have enough staff. I was then told by the rep, with the amount of time we spent on this call (Roughly 10 minutes) talking about why Main Appliance can't help get a new ticket created this could have been resolved with the refrigerator manufacturer. So to recap they don't have enough staff available to help follow up with Samsung for 10 minutes, when Main Appliance was the "Service Provider" scheduled to come do the repair and didn't notify us that wasn't going to happen. Again, I guess good customer service isn't included in their idea of "Service Provider".

Very unhelpful, lack of ownership helping to solve the problem, and overall just lack of caring for me as a customer. I wouldn't recommend them to anyone if this is what Main Appliance thinks is good customer service regardless of being the primary or only the "Service Provider".

If you are looking for someone to repair your appliance in the Madison area, your search has ended. This is a top notch business and I highly recommend them. Our dryer started making noises and my wife asked me to get it fixed. After coming across this business and reading the reviews I made the call. Josh, the owner, answered my call. After listening to my problem description and taking my dryer model number Josh said he'd do some research and call me write back.

Josh called me back and said he was familiar with the model and the problem and based on the symptoms he recommended the most likely repair needed. Josh was sensitive to the costs involved and explained them openly and honestly and even discussed with me the fix vs. new option.

We agreed that he would come over at 5PM that evening and after confirming his diagnostic he would complete the repair and told me what he expected it to cost.

Despite being one of the worst weather days of the winter Josh made it on time. He proceeded to show me exactly what the problem was, described what he was going to do, and then quickly did the repair.

Josh was professional throughout the process, he was thorough in his assessment, he cleaned everything he could in relation to the repair, it was done within the time and cost that he quoted.

I was very impressed with this young man and he will get my business again if needed. This is a no brainer, if you need appliance repair, this is your guy.

I called on a Monday afternoon and was able to get a window between 1-3 the following day to repair my washer and dryer. Josh arrived at 1:30, diagnosed and repaired both appliances, and was out the door at 2:05. Matter of fact, he knew what the problem was with the washer before he even walked in the door based on the bit of information I was able to provide.

He was extremely courteous and provided suggestions on how to avoid my issues in the future. Great job!!

The service was quick and on time. The technician was friendly, helpful and very knowledgeable. He came equipped with parts that could be needed but fixed my Dacor downdraft fan with a thorough cleaning and saved me $$. Tim was excellent and I would not hesitate to call him again!

TJ came to our house for our new fridge and dishwasher. He took the time to explain the issues and he was absolutely fabulous. I'm so happy the company sent Main Appliance Service and TJ for our in warranty service call and I'll be calling them in the future if we have any other issues (but hopefully not!). Thanks TJ!

This is a great company!!! The owner himself makes service calls!!! How great is that!! Josh was awesome. He came in we talked about the issue with our refrigerator. He took a look at it and discovered that it was just a loose neutral wire at the main control board that was causing our problems. He showed me the issue. Told me if have the same problem, just call and they will come back out, no service call charge!!! Highly recommend Main Appliance Service for and appliance needs!

I once again contacted Main Appliance when our Zephyr Range Hood quit working. We had had some electrical work done, and apparently it shorted out the circuit board. Of course the hood was a few weeks past warranty, but I immediately knew I would call Main. The first young man came out and replaced a blown fuse, but ordered the replacement circuit board and touch pad for us. He came back as soon as the parts were in, but it still did not work. It did take several weeks to hear back, but Josh explained that Zephyr was tough to get in touch with. Haldan (sp?) came out when the parts finally came in and though it took a while, he figured it all out. He was incredibly professional and careful with our range while he worked, which was much appreciated. I felt the price they charged was more than fair for the amount of hassle they went through.

Like so many other reviewers, I found Josh to be professional, and he went above and beyond to make sure our dishwasher got fixed as soon as the part came in (in one day). I can't begin to say how much that meant to me. Would absolutely call Main Appliance again! Outstanding!

Zero stars if I could. Repair? Nope. Replace? Nope.

4 weeks, no fridge. This place is terrible.

Don’t take my word for it. Try them. You will will equally disappointed.

I would highly recommend doing your research before using them.

Don’t use this place

This review is 100% directed at Main Appliance Service.