The Cleaning Authority - Madison

This company, not just this office, is atrocious. I worked with them for a while. They would repeatedly leave things in the house, not clean what they were supposed to, leave my house unlocked, and even break things in the house. When I followed up, they said they would send their best crew. That single person arrived an hour late, didn't tell us, didn't finish the job, and then left a note from a manager offering sign off that the cleaning was complete and perfect. That note was sitting next to the note saying it wasn't done, despite being in my house for almost three hours. When I called the corporate office, I was told all they could do was email. Its honestly laughable.

Find someone else. This service is absolute trash.

I had them service my house house for about 6-7mo before I had to let them go. The cleaning itself was sufficient - there were some initial hiccups where I wasn't clear in my expectations and they had to come back a few times, but we worked it out and my house was cleaner than if I would have done it myself, so it was fine.

I did get frustrated with a scheduling issue. They email you the day before to let you know you're on the schedule. So I took my dog to daycare for the day and while she was there, I got an email that they were going to have to reschedule me for a different day. This would not have been an issue had I not already made alternate arrangements for my dog that day. They tried to make it right and offered me a 50% discount, which was fine, but it was pretty inconvenient.

The issue that made me need to switch companies was related to the privacy of my credit card information. I had made online payments, and to do so, my card was kept on file. I have text alerts from by bank for each time my card is used and all of a sudden I'm seeing attempted charges from them. Mind you, I did have a payment due, but I was not on automatic payments, so each time my card was to be charged, it would be from me manually giving approval. So I see this attempted charge, email and ask why it happened and what protections were in place to prevent it from happening again, and their response was that they attempt to process a payment when there is a balance due and a card on file. After elaborating on how uncomfortable I was with this and ending my business relationship with them, they had the audacity to come back and tell me that I was set up for automatic payments (!). I wasn't, so I recognize they were just covering up their mistake, but all in all, I didn't feel my credit card information was safe with them, so I had to get a new one.

All throughout our relationship, each email exchange I had with them ended with someone's name at the bottom ... you know, so I would know who I was emailing with because it all comes from a generic account. All of the emails, that is, except those last two. Unless you're going to pay with a check or cash, I wouldn't use them - you can't trust them with your card data.

Mariah did a fantastic job on our monthly clean yesterday. I think it's borderline creepy to mention individual employees in reviews online, but I wouldn't want Mariah to miss out on her bonus for employee appreciation month, so here we are.

In general, the monthly cleans with TCA can be hit or miss, but their customer service is spot on and you can tell they want to fix things when you point out an issue. Our last clean was amazing, so props to our solo cleaner. I've tried a couple different cleaning services now and would definitely recommend TCA over the others.