Bernhard Plumbing, Inc.

Needed a water heater replaced. They came the same day to limit the inconvenience of not having water in my house. Hunter showed up and stayed steadily working and got everything done in 3 1/2 hours. That included running new pipes, clean up, and installation. They were upfront on the hourly rates and gave me worse case scenario for costs, it came well under that due to the efficiency of Hunter.

**Be careful of hidden fees!**

After taking on the responsibility to run my departed fathers estate. I used Bernhard's to do work on the 9 properties I had to sell. On the last property I called them and by now we had a rapport and I asked them swing over to my fathers house to give an 2nd opinion on a small job. They called me when they got there and looked up at the pipe in the basement with a open ceiling said they would charge more and I should go with the other person.

I thought that was it. Until a month later when they sent me a bill for $140!!! After laughing with my wife(who was there when the plumber was on the phone). I decided not to pay this insult. Then over the next month Robert Herbst (which I believe is an employee) started blowing up my and my family's attorney phone threatening to sue me and the estate. When I called him back he shouted at me and kept bringing up my father who passed away and saying "well its not your money why do you care". I tried to reason with him and I was willing to pay for the plumbers time. But he hen said well I am going to sue you if you dont pay the whole thing but first I am going to throw a bunch of fees on it and charge you for all the court fees. Basically trying to extort and scare my family so that we pay $140 for 10 minutes of their time. On top of the $4000+ we paid them for the other jobs.

It blows my mind that a small community has such a shady company like this in the mix. For me, it’s not about the money—it’s about integrity. You can’t mislead customers into thinking you’re doing them a favor and then try to extort them. Today it’s $140; next time, who knows? Maybe the next time someone’s grandmother asks a question, Bernhard’s will send her a $500 bill.

Scott was very helpful by letting us borrow a tool that we didn’t have and our vendor couldn’t get in a reasonable time for our project. I made a call to Scott and explained what was going on and he was there to help anyway he could. When you have a business willing to help out another business that’s going above and beyond, and that is a 10 star rating. Thank you