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Customer reviews in McFarland

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  Alex Peaslee

  19 June 2026
  1

  I used Naturescape for a small suburban yard. The service was much cheaper than competitors, but I certainly got what I paid for. They use liquids rather than granular applications, which, admittedly, is my fault for not asking beforehand, so I accepted that. But I also had lime application to combat some dog urine issues - when the kid applied it, he informed me that they did not have lime available, so he was applying something else, and here's my bill for services rendered. Gee, thanks. The final straw was today, when I noticed them spraying liquid fertilizer and weed control in the middle of a thunderstorm. Not only is that a waste of money, but that fertilizer is going to wash right into the sewers and the lake system. I will not be using Naturescape ever again, although unfortunately I pre-paid for the year's application to save money. Edit to add: After my review, someone from the nearest regional office reached out to apologize. Evidently, the person who applied the lime product was misinformed or misspoke, and the product was an alternative lime product from what they typically use but did contain lime. He claimed they have research that the products are effective even when applied in the rain, and that shouldn't be an issue. And he offered to switch to granular application. I've increased my rating to 3 stars because I do appreciate the communication and I think they're willing to stand behind what they're offering, but I still think that if I were doing it for my yard, I'd wait for a day without heavy rain to apply liquid. Edit again: they finally came on 8/31 for the third application (the July/August application). The receipt was stamped 8/4, so I assume they were supposed to come then, but didn't make it for almost another month. Anyway, after getting hounded by the regional office to change my review last time, part of the agreement was switching to granular. They came back to apply liquid again. I just wish I had some way of knowing when they were going to show up so I could ask them to stay off my property, I'm done with them. And please, do not contact me about this review.

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  Shannon Stahl

  19 June 2026
  2

  Had a reasonably good experience last year (mixed experience with individuals on phone; rather combative when asked for return service to address weeds). This year, I prepaid for five applications. I requested applications to occur Wed-Fri to avoid overlapping with our mower who comes Mon/Tues, and I was told it would be no problem. Now, three weeks in a row we have a NS rep at our door asking to apply on a Monday morning. I am glad they asked first, but we explained the situation each time, assuming they'll come back later in the week. Not so! And, now we're told they are outside the window for the first application. I had to call ask for a refund for the missed first application - it wasn't offered, and the person on the phone wanted me to take a "credit" for future service. Most problematic is that I'm told the "manager" is telling the driver to come on Mondays. The product seemed to work for us last year, but the customer service and office management would benefit from an upgrade. Hoping this note will contribute to improvements (better handling of phone calls, and if they can't do particular days, they should tell the customer).

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  Tracy Johnson

  19 June 2026
  1

  I've had them here there times and asked that they call the day before as we have pets and children along with irrigation. They never call!! and today they showed up at 6:20 AM and sprayed our lawn 10,000 square feet when it was wet and he was here less than 5 minutes!! The best part....he left about 2 gallons of chemical on our just recently sealed Driveway!! Absolutely not worth the money, I had to call to tell them because we had tons of weeds because there product does not work, of course when you apply to a wet lawn! Save your money and put granule on its cheaper and works better!

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  Jen Faust

  19 June 2026
  5

  When I first moved into my home years ago, our yard was full of creeping charlie. After 2 treatments, it was completely gone, and it's stayed gone ever since! As long as you follow all of their recommendations, your lawn will be full, green and weed free. I use their 5 step lawn program, their mosquito treatments, their aeration, the preventative grub treatment and their deep root fertilizer for trees/shrubs. They have really good prices compared to other companies. Whenever I have to call in, Stephanie is always very cheerful on the phone, and she always takes care of my questions/concerns. I would and do recommend Naturescape.

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  Dustin Weber

  19 June 2026
  4

  Revised review from one star to four stars: The corporate office reached out after reading my Google review that was extremely critical, and offered to make things right. If they're willing to stand behind their product and service, and apologize when things don't go well, that speaks volumes about the organization. As I said in my original review, a company isn't always going to be perfect, but what they do when the mess up is what really matters. NatureScape has stepped up and is working with me to make things better, so I'd certainly recommend them from that stand point. I've agreed to give them a second chance, so we'll see how this year goes. I hope they can earn that fifth star from me this summer!

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  Patty Allen

  19 June 2026
  5

  I’m very pleased with Naturescapes. I choose them after checking out several companies. The staff that answered the phone were pleasant, knowledgeable and didn’t pressure me. They came out and looked at the lawn and gave me a recommendation and quote, vs the big companies that just kept trying to sell me their package. We purchased a fertilization plan along with an aeration treatment. Both were done when we weren’t home. I was so pleased with the aeration service. The technician, Rickey, did two things that were totally unexpected. First he aerated my whole lawn including one small section, outside my fence and completely separate from the rest of the lawn. Secondly he put a large landscape rock back up on a wall. This was a heavy rock that had fallen off weeks before. What a pleasant surprise!

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  Rob J

  19 June 2026
  1

  I am currently an unhappy customer. I am not sure about the quality of their product. But, my lawn has more weeds today then since I have moved here 5 years ago. I am not sure about how I feel with the way they fertilize my lawn. They drive a 4 wheeler all over my yard leaving tire tracks to lay down fertilizer. Also, I called them two weeks ago about when they were going to fertilize my lawn because it has been awhile. I was told they were going to be out this week. They were not. Today is Friday, their answering service keeps hanging up on me so I can't leave a message. After I am done posting this message. I am going to post a complaint with the BBB hoping Naturescape will refund my money for all the services they have not completed.

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  Jeff Krisher

  19 June 2026
  1

  Set up a contract with them 3 weeks later they still have not showed up to spray my lawn. Paid them for the whole year up front. What a way to run a business.

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  Jim Miller

  19 June 2026
  1

  Have been a NatureScape customer for probably ten years. A week ago they provided a second application of fertilizer and weed control to our three neighbors to the west of us, , but didn’t do the second application on our lawn even though while doing the second application on our immediate neighbor to the west they were five feet onto our lot. We have contacted them three times in the last eight days as to when they will provide our second application, but we have received no response whatsoever. This is frustrating, to say the least. Satisfaction guaranteed, to them, is a catch phrase, not a performance standard!!!!!!!

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