Home Services at The Home Depot

I had countertops installed. The project was supposed to take 3-4 hours. It took 6 days. First the installers (Kopfmann) cut the sink hole too big. They had to make another piece, 3 day delay. Then they had air clamps that didn't work, another day delay. During this day the installer tracked oil/grease on my carpeting. When I had the plumber come to install the sink, the cutout was too small. The project finally is done, but the countertops are not level. I called Home Depot several times during this fiasco. Not once did they call me. I was told I would get a survey to evaluate Kopfmann. I never got that either. I guess that don't want bad reviews. Terrible experience. DON'T USE THEM FOR INSTALLATIONS!

We are doing improvements on our house and on September10 ordered supplies from the Menomonee Falls store. We were told the order would be delivered in 3 to 5 weeks. Final delivery was made on Nov 18th, 10 weeks after placing our order. The delay was caused by their mishandling the order but not once did they initiate communication with us regarding the status of our order. We had to call to get any info. They did not seem to care about our problems scheduling installation when they could not deliver product. I will not again spend $6,000 at this store.

I recently bought my first house and starting shopping at Home Depot a lot, as if it was my second home. The staff and employees there in menomonee falls were very nice and helpful, until I bought my water softener. I was told there was only going to be a $212.00 installation fee, but then when the installers came out to the house, the installation price skyrocketed to almost $1,200 on top of the $500 water softener + $212.00 installation fee. I did not know that Home Depot charges $212.00 just to make a phone call to an installer to come out to your house to give you the real prices of the installations. Before this ordeal we spent thousands of dollars there at Home Depot, renovating our house, and we had plans to continue shopping there for different renovation projects, but not unless Home Depot fixes this. Home Depot made us believe the price of the product and installation was going to be $700, but now its about $2,000.