Appliance Repair reviews in Middleton, Wisconsin

Excellent customer service and very knowledgeable about the appliance. Had to come back and got it fixed in one day.

Adam once again was helpful and personable. I appreciate his experience and thoroughness.

The office person Elena was so nice and Adam repaired my ice maker in a very short time. I’d get them again!

Everything about our experience with Mr. Appliance was first-rate. Quick response and excellent communication in setting up our appointment. Our technician, David, was thoroughly professional. He was knowledgeable, polite, and efficient. He explained everything about the problem with our dishwasher and what he did to fix it, and he gave us advice for getting the best out of it going forward. Mr. Appliance will be my first call next time we need any appliance repair, and I’d definitely recommend this business to others.

Taylor S. was very knowledgable. The repair was super quick and for under $200 our dishwasher is back up and running!

They communicated quickly and clearly. They came out to a service area that no other appliance service would not go. An extra service fee for it but, a small bump to get your refrigerator up and working. The technician Dave was extremely respectful and professional. I would recommend Mr appliance to everyone. Thank you Dave!

Our serviceman David was capable, friendly, and efficient. He provided an easily understandable explanation of the problem and quickly fixed it. Highly recommend.

Thank you Mr Appliance! Adam was absolutely WONDERFUL! He had the problem fixed in no time at all! And thank you all for getting here so fast!

The technician worked diligently to diagnose a tricky problem. He was completely successful. I greatly appreciated his persistence.

Mr. Appliance came out to fix my washer. The technician who came was very nice and professional. Since the repair, my washer works, but it does make a slight noise it didn’t make before. I’m not mad about it — it works, and hopefully the noise goes away over time. I’m just glad the washer was fixed.

Now, the issue I kept calling about was my dryer. Mr. Appliance never came out for that because the work never got approved. I was going back and forth with my extended warranty company, and they kept telling me the work order was approved. But someone at Mr. Appliance kept saying it was denied. Eventually, I found out the work order was approved, but the parts and labor weren’t, and that’s where the mix-up was.

Let me say this: the appliances I have are LG smart washer and dryer sets — $1,300 each. These are not cheap appliances. If I bought them once, I can afford to do it again. So for someone to act like I was trying to get over or get free service was very rude and unnecessary.

There was one particular person from Mr. Appliance who was very nasty and condescending every time I spoke with him. He spoke to me like I was bothering him or like I didn’t understand what was going on, even when I suggested doing a 3-way call with the warranty company to clear things up. He talked down to me and basically shut the idea down, saying they didn’t need to call on 3-way, they know how to reach them, and to have them reach out the same way they always do. Just very rude and dismissive. It’s not what you say — it’s how you say it. And he should not be dealing with customers.

Thankfully, I did get approved for a replacement dryer the next day, and I was relieved because I didn’t want to call back and risk having to talk to that man again. I even told my warranty company I’d rather have a full replacement than to deal with that kind of customer service again.

On the flip side, Jenny was very sweet when I accidentally texted them early in the morning thinking it was an automated chat. She handled it kindly and professionally. David, another technician I spoke to, was also very nice.

So overall, I appreciate the people who were professional and kind — and my washer is working. But that one rude person made the whole process way more stressful than it needed to be. And I will definitely keep sharing my experience, because customer service matters — especially when people are spending real money on high-end appliances and just want help getting them fixed.

They were kind and accommodating, explained issues and repair requirements well. Quick service and cleaned up after themselves. David was great!

Fast friendly warranty work performed at no cost. Professional and good communications.

Our Service Professional was great! He was very timely, communicative to the issue and professional in his delivery.

Technician was great. He had the pump on his truck and was able to fix it with a half hour. He was very knowledgeable and he knew was he was doing.

David was professional and knowledgeable. In his first visit he quickly and correctly identified the issue and ordered the needed part. When he came back to install we were the last stop on a long day for him and he was not rushed or impatient. Took time to double check his work and clean up after.

Mr. Appliance was great at communicating and did a wonderful job resolving our issue! Would definitely recommend and will use again for future needs!

Adam was very professional, and found the issue with our oven right away. The part needed was not on hand but they were able to schedule an install just a few days later.

HIGHLY recommend Mr. Appliance. I called this morning for a dishwasher repair, got a same day appointment, and it was completed on time. The professionalism of the person on the phone and the service technician Taylor made this THE BEST appliance repair experience I have ever had. Problem was quickly diagnosed, options were presented and discussed, and the issue has been resolved. The value I received far exceeds the price/cost…can’t recall the last time I felt that way. If you have a busy schedule like me, don’t waste your time with anyone else.

We were convinced that we needed to replace our refrigerator, due to a reoccuring problem. Taylor, the tech who came out and looked at it, fixed it very quickly and gave us an easy fix (we can do ourselves) to prevent it from happening again.

Russ came to fix our dishwasher problem. He was so kind and professional. I couldn't believe how quickly he was able to assist us. Thank you so much.

On time for an appointment. Diagnosed the problem immediately.
Had the parts on the truck.
Replaced quickly.
And Taylor S was very personable & knowledgeable....
What more can any one ask for! Very Happy....