Burkhardt Heating, Cooling, Plumbing & Electric

Burkhardt does not respect their customer's time. I should have written this review six months ago when I had similar issues with their business, but I spoke with Madison and she was very helpful. I have since given Burkhardt a second chance to assist by giving me a quote for an AC replacement at my home and they once again were a disappointment. They did not show up during the scheduled appointment window and did not call until nearly an hour after the appointment. No apology from Elliot, just an acknowledgment he was running behind.

Regarding my initial issue with the company last winter, do not buy a club membership from Burkhardt. They will pass you over for your routine servicing appointments in favor of people who can pay emergency rates for heating and cooling services. This is especially true if you have a boiler system because they have limited techs who can work on these systems. Last fall I booked my boiler tune up in October 2024 and it wasn't serviced until January 2025. During this timeframe they cancelled and rescheduled my appointment with less than 24 hours notice *three* times. Each time Burkhardt claimed there had been an increase in service calls for no-heat and they needed to attend to those needs. I am not unsympathetic to that situation, but Burkhardt is not a public utility company and there are other companies in the area that could take those calls. In my experience, they routinely chose higher paying emergency services over pre-arranged appointments with existing clients, particularly clients in their club membership who had pre-paid for their services.

I dislike giving negative feedback, but sometimes it is warranted. My impression of this company is that it overcommits to providing services that it does not have the staffing to provide. The few techs I have dealt with (Alex) have been very nice and done great work. But the constant rescheduling and disrespect for their client's other obligations is unprofessional at best.

This company installed a generator at my home in February this year. A couple weeks ago I noticed the siding around the electrical box was loose. I called and I was told to send pictures but instead I emailed a video so they could actually see the siding moving. After not hearing anything after a couple days I called and of course the 2 people I needed to speak with was unable. Also the silicone they used after putting my electric box back on was messy. I guess I have to move forward with the next step.

Great job installing heat pumps, a furnace, thermostats and humidifiers by Dan, Troy, Dan and Chico. Friendly guys willing to do what it took to make sure the job was done right.