Cardinal Heating, Cooling, Plumbing & Electric

We’ve used Cardinal Heating & Cooling for years, but this past year communication has been frustratingly poor.

Scheduling routine maintenance was a challenge — despite letting them know we’d be out of town, they booked an appointment during that time, didn’t notify us, and then claimed we’d missed it.

The real trouble came with a recent heat pump repair. After approving an ordered part, we waited over a week with no update, only to find out the part hadn’t even been ordered. When the technician finally came, he punctured a main component. Mistakes happen, but waiting six weeks for a replacement left us without heat or AC through October and November.

When we called mid-November, we learned the part had been in — but no one had called us. On the day of the rescheduled repair, Cardinal said the part couldn’t be found, then later reversed course and sent the same technician who had caused the damage (despite their assuring us they would send someone with more experience).

The receptionist was kind, but the breakdown between technicians, whoever orders & receives parts, and customers was constant. After years as loyal clients, we no longer feel valued — and we probably will be taking our business elsewhere. Note: We shared our concerns with management who were apologetic and said they would follow up on the communication problem areas.

Garrett, our technician was very polite and thorough. I called early morning and they, had someone here within hours, thank you for that. I am happy with the service I was given.
I recommend Cardinal Heating and Cooling to everyone.

After struggling to find an HVAC contractor who could understand our full, somewhat complicated, system (boiler, forced air, erv, an tekmar controls), I was extremely happy with the service from Cardinal.

Within two days of contacting them, we had site visits from two different experts, Garret and Jeremy, who each made big improvements to the comfort level in our home. Our heat is running the best it has since we built the house a decade ago.

Highly recommend Cardinal to anyone who’s trying to find someone to get the job done right.