Water Damage Restoration reviews in Verona, Wisconsin

A pipe broke in our home which caused a flood that affected all three floors of our home. We called ServPro and Brandon and his team came out early the next morning to assess the damage and begin the clean-up and drying process. Brandon was very professional, smart, detail oriented, and thoroughly answered all of our questions. In addition, his crew was excellent! They all worked together as a team, were positive and upbeat, and they covered all of our floors to protect them before beginning the clean-up work. We are so grateful that ServePro could help us, and they did an exceptional job from start to finish! Thank you, ServPro!

I’ve used ServPro a few times now and each time they have been professional, thorough, and respectful. I think of them every time a situation arises due to their dependability and the success I’ve had with them. The crews have been friendly and have made each experience a positive one! Thank you, ServPro!

Washing machine flooded our second story laundry room and SERVPRO came right away. Handled the remediation and repair work. Everyone was great to work with - the office staff, remediation team, and repair team. We are very pleased with the results and would definitely recommend SERVPRO!

Sometimes people turn on the faucet in the bathroom and fall asleep, and then when the next person goes in there….surprise! Not only was our bathroom flooded but it “rained” down into the basement. Thank you so much to the whole crew for handling our situation with promptness and professionalism but most of all kindness. You were even nice to my dogs and cats! I trusted you with my project and my house. Even though it’s not over yet, I have full confidence!!!! I appreciate you all!! ❤️

Servpro did an excellent job for us when a water pipe burst and let water flood the first floor and pour into the basement. They were right out there with fans, dehumidifiers, etc to mitigate the damage to prevent mold, etc. They have also been extremely helpful to me after the initial period when I have been doing the follow-up restoration. Always friendly and quick with answers.

No one wants to have to call a company to clean up after a flood. We had a minor sewer backup in our home. It was awful. Who you end up having to help you is critical for your peace of mind, health of your family, and for the house itself. ServPro came out quickly, took the time to help us understand each step, checked their work and did an amazing job. While I hope to never have to call them again, I'm glad to know that if I need help, I'll know who to call.

I was very happy with the service I received from SERVPRO of Dane County West. They did a great job dealing with a small fire in my kitchen. They removed all smoke and soot from ceilings, walls, and other surfaces. Cleaned and sanitized all areas that were damaged by the fire. They also made my kitchen odor-less free again. The workers were friendly and worked efficiently. I highly recommend them and will recommend them to anyone in the future.

We hired Servpro to clean a residential property that had become unlivable. By the time they were finished, the house was absolutely spotless and smelled like a brand new home! They truly went above and beyond. The staff that I dealt with were very warm and professional. I highly recommend this company.

We had some water/sewage damage late on a Saturday evening. We called Servpro, and within hours a crew was onsite to assess and begin the cleanup process. The team was professional and worked directly with my insurance company on the claim. Very happy with our decision to work with Servpro, and highly recommend.

I have used ServPro for two separate incidents and they have been great on both. We had a fire sprinkler pipe break in the middle of winter and a cigar was smoked inside & the smell needed to be removed before our next event. Pretty much as soon as I made the phone call to ServPro, they were out to my venue in less then two hours starting to remediate the water damage. Same situation for the cigar smell removal, had air scrubbers and deordizer running a couple hours after my phone call. They take immediate action, clearly walk you through the work they are about to perform and get the work done as fast as possible while not sacrificing quality. I would strongly suggest ServPro for your water damage or smell removal needs. Thank You!!!

After a leak in our refrigerator, SERVPRO quickly came in, removed the damaged flooring, and put dehumidifiers and fans in place to dry any remaining water. They were very gracious in helping me reset the dehumidifier after my kids pushed a few buttons. Very friendly, worked seamlessly with our insurance agent as well. Thank you so much!

ServPro was referred to me by my insurance agent when the first floor of my house flooded. The technicians who came in to diagnose the problem were very professional, knowledgeable and proactive. They deployed many dryers and removed many old, damaged layers of flooring in my kitchen. When they left, the job site (my precious kitchen!) was very clean. The owner was onsite supervising and was very helpful and knowledgeable coordinating with my insurance company. I love that the owners are involved in the community and local chambers. Strongly recommend their services!

SERVPRO did the most amazing job with my mother's home. It was a hazardous environment and they handled it quickly and professionally and were so incredibly thorough. They were cautious with everything they got rid of that could have been contaminated and the place looked brand new when we were able to move her back in. We highly recommend them!

The Servpro team were very attentive and had great follow-up with our water mitigation needs. They helped us keep our unfortunate situation under control and definitely saved us a lot of money in restoration costs.

I had a burst water pipe in my kitchen while I was away. When I came home I reported it to my insurance and in a few hours Servpro was over with a crew, and lots of water removal equipment. They worked hard, communicated well and were very thorough in their inspections and remediation. I recommend them highly. The crew chief (Brandon) was very knowledgeable and helpful.

Servpro was professional and quick. We had a water leak that looked to be small, but ended up being a bigger job. Servpro came to our home the same day and got to work making sure our needs were met while ensuring our home was safely taken care of. They took all the necessary steps to dry out and remove the damage and kept us informed and answered all of our questions. They left equipment in our home and came back every morning to check on the progress. They were easy to reach when I had additional questions and always made me feel reassured that the job was being done correctly. Everyone was kind, polite and professional - beyond what was expected.

Overall things went very well. We had water damage from first floor. Servpro was able to come over the same night and start drying things out. They made me feel like they had the disaster under control. Overall I was kept in the loop on the process and liked the serv pro team members I worked with. Communication of timelines and goals for projects during rebuild could have been better, but overall had a good experience and am happy with the floor replacement.

My ice-maker hose leaked and water traveled through the grout between the ceramic tiles destroying the kitchen floor and the ceiling of the downstairs bathroom. Servpro West responded quickly and Brandon assessed the damage and brought in industrial fans, dehumidifiers and drying mats to complete the dry out process.

Steve supervised the rebuild, repainted the bathroom after the drywall was installed, and removed the ceramic tiles in the kitchen. He insured that the new kitchen floor looked better than ever. Both men were very skillful, easy to work with, and responsive to my concerns.

Sarah assisted with scheduling, coordinated with my insurance, and kept things running smoothly. Thanks to all who assisted with bringing this
project to a successful conclusion. I would recommend Servpro West without reserve.
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A ServPro representative came out and assessed the damage in our house. A crew was quickly dispatched to begin water remediation. There was clear communication about what was needed. We were confident and pleased with the quality of work they did.

A coworker of mine recommended SERVPRO after my basement floor drain backed up and left a small but icky (sewage) mess on the concrete floor. SERVPRO was able to come out the same day I called to assess the situation, they returned an estimate within 36 hours, and then I was able to schedule them within 2 business days to come and take care of the clean up. Not only are they professional and responsive, but they did a wonderful job and my basement is now mess-free (and smell-free). I'm so grateful! I would highly recommend this company to anyone in a similar situation.

I had a garage fire at the end of May. After my adjuster came out to review the damage the garage needed to be boarded up. ServPro was out within the hour with 3 people to board up the garage. Once the garage could be reopened they were out there the next day with fans and air purifiers. They did a excellent job and I was incredible thankful for Sarah's help and guidance. I would recommend them.