Home Services at The Home Depot

My wife and I ordered carpet, we were told they were backed up so installation could be 2 to three weeks. After paying it took almost a week before they called to schedule. The soonest possible date they had available was almost 6 weeks out from then, not even the purchase date and then offered to do it sooner as long as I was willing to pay for "express installation". I have spoken to several managers, each has assured me that they can and will work something out, only to have that fall through each time, and each time costing me another day or two. I was then finally told even the "express installation" wasn't even available. If 0* was an option, I would have given it to them.

My home had water damage and due to cabinet damage, I needed to have new counter tops. In August, I ordered LAMINATE counter tops through Home Depot and they contracted out to Kopfmann Co. Through many mistakes on Kopfmann's end I did not get counter tops installed until November----I thought the fifth time would be the one!!!! Little did I know both Home Depot and Kopfmann want you to settle for poor installation and shabby work. Rick, salesman/owner came out and shared what should have been done but I refused to want them to work in my home anymore and he agreed. However, Kopfmann Co. told Home Depot it was a good install---OMG!!!! He literally lied to our faces and wants me to accept his poor handiwork!!!!!!!! I have contacted both better Business Bureau on both Kopfmann Co and Home Depot as HD is supposed to guarantee the work done---my next step is to contact Channel 6 so they can come and look at what Kopfmann Co. calls a good install!!!!! In would never recommend Kopfmann Co. of Home Depot for counter tops!!!!!!!!!! I will post pictures also. Home Depot does NOT support their customers!!!!

I was happy to learn, a few months back, that the failing custom vertical blind unit I purchased several years back ($1000) could be serviced - at the time, the store employee told me all I had to do was bring it in. In reality, when I showed up with the 111" head rail, the woman behind the desk acted like I was bringing in a dead skunk. "There's nothing we can do, it's Sunday, the company that makes that line is closed so I can't call them and we usually have the customers send it back directly to the manufacturer." When I suggested that Home Depot might be in a much better position to get the nearly 10 foot unit back to the manufacturer than I was, she said, "No, we crush all the boxes the product comes in." So I was suppose to believe that a company that specializes in distributing thousands of different vendors' products all over the country has no good way to return product to one of their main suppliers of window treatments.

"I can give you a phone number and you can call the company." But before she did that she turn to "take care of another 'customer'" even though the conversation they had suggested it was a co-worker. They were happy to take my money to begin with, but not much help on the back-side of the transaction. I was left to wonder if Home Depot's financial problems has affected the way they on-board and train employees. Had there been even the slightest effort to try work out a solution, I wouldn't be posting this review.