ServiceMaster DSI - Madison

Excelente 👌

I would not recommend ServiceMaster to anyone dealing with a home fire or insurance restoration.

Our experience has been extremely frustrating and added unnecessary stress and cost to an already traumatic situation. ServiceMaster delayed starting our project for nearly two years, leaving us displaced in hotels and Airbnbs with little communication or progress. When they finally started, it was in the middle of winter right before the holidays, which forced us to stay displaced longer and even pay out of pocket.

We own a flooring business and chose to complete our own floors, yet they pushed back and then pressured us to finish during the holidays to fit their timeline. It felt inconsiderate and unprofessional.

The work itself does not reflect the cost. Painting alone was around twenty three thousand dollars, yet prep work was poor, nail holes were not properly filled, there are visible imperfections, and even brush hairs are left in the paint. In some areas the paint is already rubbing off. Cleaning was also incomplete, with residue left behind and areas like outlets and skylights overlooked.

There is also clear soot contamination in our basement tile and grout from the HVAC system, causing yellow and brown discoloration, which has not been properly addressed.

Communication has been poor throughout, and damage to our home, including windows and screens, was blamed on us instead of being acknowledged.

Now, after delaying the project for nearly two years, they are attempting to rush us to close everything out within a week despite multiple unfinished items.

Overall, this experience has been exhausting. I would strongly caution anyone considering ServiceMaster. If you are unsure of what to do, I would advise that you decline your insurance insurances vendor if it is service master. Vendors like Servicemaster tend to do everything for a bundle price often cutting corners. You will absolutely feel the pain from those corners being cut . Be wary , people . And don’t say I didn’t warn you!

Get a public adjuster , they work for you not for the insurance company . Their job is to make sure you get everything you’re entitled to in your claim. They talk to the insurance company and will handle everything for you . Once you do that , then either hire a contractor to hire all of the small companies to do the work or start calling around and getting prices to give to your insurance company . Whether it be HVAC, PAINTING, flooring , plumbers etc. just trust the process. Your insurance company will pay whoever is in budget. And If it doesn’t fit the budget your public adjuster will make it fit lol. Just plz do it that way !!

Service master responded to a flood we had in our basement at our home in DeForest WI. They were fast, professional and respectful with our things. They had to move furniture, all the personal items in the room, tear out carpeting and dry out the dry wall. Travis went above and beyond. During his busy day he helped us look for my husband's glasses that we thought he had left sitting in the room that got cleaned out after the flood. He searched through all the boxes for us. He even got out photos that were taken before everything got moved to see if we could spot them in a photo. We are thankful for Tim and Tim's work and for Travis's kindness!