Mainline Heating & Air Conditioning Inc.

I have the membership that advertises 24/7 service calls. What I found out is that means an answering service will answer 24/7, but technicians are not required to answer the service call. The answering service pushes a button to them and has no more contact. So much for my membership. I have been dissatisfied with my system and the carrier thermostat since day 1.

The tech showed up on time but the work he performed was literally a five minute job. He pushed a long zip tie (improper tool!?) to push some collected gunk from the air handler condensation drain line. That is all he did and termed it as "flushing the system". On my insistence, he emptied the drain reservoir under the drain pump (he wasn't going to do it of I hadn't been standing there and asked him to at least make out as if he had done some work!) and charged me $117 apart from a "diagnostic charge of $89 for a total of $206. Highly unprofessional job, left a puddle of water behind ( thankfully it dried up by itself). The service manager I talked to on the phone to protest the charge, was, although not rude, but curt and said, " Hey, your system works, doesn't it? That is all that matters!" and would not listen to anything else. I paid the bill but If this is their customer care attitude, I know who I'm NOT calling for any of our HVAC related service or repairs. Highly unprofessional. I have half my mind to report the matter to Trane Service and maybe the BBB.

Darrell is one of the managers. When we had a problem he personally took charge and came out. He made sure everything was right and saved us from going through another steamy night without air conditioning. Thank you Darrell! And our 17 year old dog thanks you.