On Time Plumbing Inc

The best experience with a plumber I’ve ever had. Respectful, neat, no tracking in lawn clutter. Able to evaluate what could have been an expensive problem and assure us that we didn’t have a leak. Even looked at my kitchen faucet that was not spraying a full stream of water. Suggested trying a new sprayer head. Honest!

We are having issues with our main drain line. Kitchen sink not draining and toilets frequently clogged. Called On Time plumbing who suggested using a camera to see what was going on. Agreed and said that we just wanted it taken care of. Came out and accessed the main drain through one of the toilets. Said they cleared a clog and we should be good. A week later the sink started draining slowly again. Two weeks later the sink was almost unusable and toilets frequently clogged. Asked if they would come back out and they said yes, but it would be a couple of days. On the day they were coming out they texted me and said this wouldn't be included in the work that they had done before and we would be charged again. Obviously the problem wasn't taken care of initially so I was assuming this would be handled at at least a discounted rate but no. He suggested they try accessing the line through the kitchen sink which would be less expensive. He seemed genuine and acted like he wanted to make it right so we agreed. Came out and snaked the sink, replaced a vent and said there was build-up on the pipe. Charged us again for this but over $1000 later we are right back to where we started. Sink doesn't drain and toilet is clogged-hours after he left.

Another issue they "addressed" while they were here was our washer keeps backing up into a garage sink (this is not connected to our main line). His suggestion was to cap off the sink and the washer would empty out into the field line. Agreed and they capped it. Did a load of laundry and it overflowed in our laundry room and pantry over our hardwood floors. He did come back and uncap the sink after this and "generously" didn't charge us for that visit. This capping was done on his suggestion that it would work just fine. He did not test before they left and so we ended up with fans drying out our floors for several days after.

I am more than happy to pay a fair price for work that's done well. It's incredibly frustrating to pay over $1000 and be back at square one for both situations we asked them to fix.

Absolutely amazing—I truly can’t say enough good things about Chris and TJ. From the very first visit to provide an estimate, Chris took the time to really listen. He was genuinely engaged in the conversation, not just about the work itself, but about the reasons behind it and even my son’s health. What stood out most was how kind and easy he was to talk to. I never felt rushed, and somehow he understood exactly what I needed before I even had to explain it.
TJ, his right-hand man, was just as impressive—a true gentleman. He was incredibly kind and even took a moment to pray for my son, which meant more than I can put into words. That level of compassion is rare these days.
They showed up right on time to complete the shower reset and install our disposal, and when they finished, my bathroom and floors were cleaner than when they started. The entire experience was smooth and stress-free. I wouldn’t trust anyone else with my plumbing needs—Chris and TJ are simply the best.