Blue Haven Pools & Spas

The pool that was installed is great - far beyond our expectations but there were some things that were not great at all. I will say we had two separate PMs (one was out for a little while during the install) and both were very responsive and helped where they could.

The sales cycle was okay - there were options we were not told about and only found out about long after the pool was installed - wireless robot vacuum or an upgraded heater, for example. Would have been nice to know all the options up front and not having a pool before didn't know to ask.

The crew that cut the stone did not use a wet saw - stone dust everywhere, including all over our screened in back deck. Spent 7 hours on a Saturday cleaning it after they were done only to have the PM call them back out to fix one of the steps - more dust and all the cleaning was undone. No offer to clean it up - just "I'll pass it along".

The crews we're pretty good but none of them spoke english making it very hard to communciate even simple things. The foreman for each group that came on site did speak english but they were not there often and we played the game of "telephone" if there was something we had a question about. Example - there was a row of tile that was laid crooked and we played charades and using Google Translate for 15 minutes trying to explain it was crooked before the mud set. Thought they understood only to get a call from the PM letting us know it was too hard to cut such a tiny tile. What?... Easily avoided if even one person on site can speak english for such situations.

We had 2 metal hose boxes broken, one had the handle snapped off and the other had the hose connection pulled free, presumably when they pulled the hoses around the house. 3 hoses total were trashed.

I also had a custom bird feader and pole destroyed - it was well out of the way and we could see where they just folded the pole in half and pulled it out of the ground, laying it in the exact spot it was pulled from - if it was in the way why didn't it move after it was pulled? The bird feeders that were hanging from each arm were smashed - nope, no offer to replace and a simple disregard for anything other than the pool install and completing the work.

We also had a hot tub installed. It was not leveled before they filled it the first time so we had to drain and refill once it was done.

Hopefully this will help out with others and items like the above can be addressed BEFORE they become an issue.

Really appreciated the time and professionalism!!

AVOID this pool company at all cost. Incomplete work, very unprofessional, terrible customer service.
Go with anyone else!