HVAC reviews in Decatur, Alabama

The technician arrived to my home and immediately asked me if I had done some work crucial to understanding my issue. Once he got the response he swiftly solved my problem and I am customer for life if I ever need their services again. Top rate professional. Thank you thank you thank you.

Jeremy is without an equal in his customer service. Talented, professional, knowledgeable and skilled. He knew exactly what he was doing. I would recommend him without hesitation.

Jeremy, the service tech for Lovelace, was pleasant, professional, and willing to explain the work he was doing. He diagnosed the problem and completed the job to my satisfaction.

HVAC (heat pump) messed up. Called this place. Awesome serviceman came by and diagnosed & repaired in a snap. Plus helped with wiring issue I didn't even know about. Plus: pretended not to notice my messy house when we had to look inside. Super nice & respectful! Did not talk down to me like others have in the past (for my obvious lack of HVAC knowledge). Thanks Mr Houston! All of our toes are toasty now!

They were contracted through our American Home Warranty to service our upstairs AC unit. The temperature upstairs was 80+ degrees for several days and AHW sent them out .
we had turned off the AC bc it was stifling and was only blowing out hot air. When they arrived four days later after AHW set up an appt, the tech arrived , checked the unit / the freon levels, went into the attic to make sure that the vents/ducts were all operational....He said everything looked fine so he turned it back on...
It started blowing cool air again!!
We explained to them that it works randomly, esp depending on if its a particularly warm day and we need to know why.
He said he couldnt do anything if its working intermittently . He said he didn't know and they couldn't do anything until it was completely non operational! Really??
So maybe come out within 24hrs and check it while its NOT working...NOT 4 days later & then say you cant do anything bc it seems fine NOW.! Bc it wasn't 4 days ago!!
They were done within 30 minutes. Nothing was actually done. Lovelace couldn't diagnose what MIGHT have made the AC blow hot air and they didnt seemed concerned abt figuring it out. Instead of telling us it to call them ASAP when it starts blowing hot air again and they'd try to get out there within 24 hours they basically shrugged their shoulders!
It was a waste of a $55 service charge! Less than 30 days later its blowing hot air again and it's 80+ degrees upstairs! Very disappointed! Very upset!
What a rip off " repair". If you go to your doctor and tell them that you've been feeling sick and you're feeling a little better but you tell them what your symptoms were your doctor doesn't say "well come back to me when you're sick". A GOOD dictor will run tests and see what the tests tell them. Lovelace didn't bother to run any Diagnostics. They did nothing.

They were sent to my home by the home warranty service to repair my heating unit. The technician was very nice and diagnosed the problem and returned a few days later after getting the parts, and fixed it. So far working fine.

I have come to realize since retiring from the military there are still good service and great people in this world. For all of the BS we experience and see on TV this is another example of Southern Hospitality that is seldom spoke of. My Tech was and is Mr. Pope. The young man is very professional and knows his business. Office folks are personable as well. You can't go wrong!!! Thank you again.
Jefferson Varner III

I wish I could give them a negative 3 star. I called today for an ETA DURING my appointment time. Mind you, it was set up last week. She told me that they are “too busy this time of year” and “we are backed up”. Then said that all Harvest Calls were done yesterday as if I was Knew that. My home warranty set it up. AWFUL. TRASH. CLASSLESS. It’s funny that my A/C isn’t working this summer when they apparently “fixed it” 10months ago.

Chris did an excellent job on my air conditioner. Always polite, kind and very knowledgeable .

Linn Hollis is a great HVAC technician. He was efficient but took the time to tell us what the problem was and even showed us the part that was replaced. We are very happy with the service given with this company.

I called my home warranty (CHW) to get my oven checked out and they sent Lovelace Services based in Decatur, AL. These guys were fantastic.
Houston really took care of all my needs!
I asked for his business card to make sure these guys would be the ones to take care of any future inquiries!

Jeremy C. With Lovelace Services was great!
He represents the company with great pride and integrity. I love that I didn’t have to sit around the house waiting on him. He give me an hours notice so i could continue with my day! Thanks again Jeremy ⭐️⭐️⭐️⭐️⭐️⭐️

We have a service contract with American Residential Warranty. They called me back and said the Lovelace Service would be calling me. I thank two days went by and no call. I called Lovelace and talked to Tech Rep and he was to call me back, but he did not. I called him the next day and he said that he would get the parts when he would come. Then two or three days went by before a call was set up. He was late getting to my house. He could not pin point the problem as the dryer had quit making the noise. American Residential Warranty would not let him replace anything. He had a problem putting it back together. I think he was in to big of a hurry to get to next job.

Jeremy was professional and informative. This is the second time Jeremy has been in to repair an appliance. He called and came as scheduled and cleaned his work area. I highly recommend Lovelace Repair and Jeremy as well!!

I’ve had major plumbing issues that killed my washing machine.
Mr. Jeremy Cowan came over at a time that worked best for me and he knew exactly what to do to fix our issue! He was a pro and I’m truly thankful for his expertise! Great company to do business with for sure!

Lovelace was sent out through my home warranty company to repair our dishwasher. It was not heating the water nor drying dishes. They came out (over a week after the call for service was placed). They determined I had a bad heating element. Waited over a month on the part (not their fault). After the part arrived it took them another week to get out and install it. Once they arrived they realized the previous technician hooked the control board up backwards and fried it, so now the dishwasher won’t do anything. Took another 3 weeks to get the new part and install it so the dishwasher would run… and we are still in the same exact situation where we started 2.5 months ago. It still does not heat water nor dry the dishes. I asked for my 100 deductible back and they informed me they couldn’t do that because that was what it costed them to come out and diagnose it. Sounds like to me they haven’t diagnosed a problem yet! Looks like I will have to just purchase a new dishwasher. I do not recommend this company for any appliance repairs.

I absolutely adore Lovelace services, they have got to be the best place to get your AC fixed. The technician that worked on my unit his name was Lynn he was incredibly helpful and very professional.

I called for possible maintenance of my mom’s a/c window unit. The service guy (can’t remember name) gave an honest assessment and advised on a new unit. We knew the one we had was very old. He also assessed some home repairs needed due to water damage from the a/c unit. My mom did purchase a new window unit from Lowe’s and two days later he returned as promised to install it. Very friendly and professional. We would use them again.

Simply the Best of the Best of appliance repair companies. They do the job completely and thoroughly the first time! We have even had them come out and fix other companies mistakes that have been sent by our home warranty company. I wouldn't trust anyone else with my appliances and HVAC! Simply a great, honest company which is more rare than diamonds these days!

Our warranty company put us in touch with Lovelace a couple of years ago and we are so grateful. They have been so good to us and have worked on our gas oven, our central unit (both AC and heat) and even looked at our refrigerator (it was beyond any help). We couldn't ask for a nicer or more honest group of people with whom to do business. I am hard to please and it takes a lot to earn my trust, but they have done both. We will continue to use them as long as they are around. You cannot go wrong with Lovelace!

I didn't actually have Lovelace perform any work for me. He (Chris the Owner) purchased a piece of equipment from me actually. You can get a good take on someone's character when dealing with them on a major purchase. Clear, concise, extremely friendly and actually fun to work with. If Lovelace runs their service anything like they carried themselves through this transaction look no further for your heating & air needs. Quality people in turn do quality work. Best wishes Chris and crew. It was my pleasure.