HVAC reviews in Decatur, Alabama

One of my A/C units went out which is a Trane and I have a home warranty that covers the units. Granted the Trane is old but was working and cooling great prior to going out so I knew it was nothing much wrong with it. Home warranty set me up with Lovelace H&C. First off they didn’t show up for first appointment I set and when I called to find out why they didn’t show I was told they did not see me on the appointment calendar. I was aggravated but I rescheduled and they come out and stayed all day. I looked out once and one of them was walking around outside in my front yard with his shirt off so I got him a fan and some water. I even paid these guys a tip wanting to make sure they really fixed my A/C because you know how hot it has been. They end up telling me that they needed to replace the thermostat and did not have the right kind with them and would have to come back. I told them I would go purchase the thermostat if they told me what kind to get if it would get my AC fixed quicker. One of the techs told me what kind to get and then said if I had any trouble installing it I could call them. First off, I am not a HVAC technician and I should not have been told to call if I had trouble installing. I was willing to purchase thermostat but they were getting paid to fix my AC. . Needless to say they left with my AC still not working and had to call home warranty company to get them to make another appointment which they again didn’t show up for and again said they didn’t have on their calendar. When they finally came back out the tech said I must have blown the transformer when I installed the thermostat and they didn’t know what they were going to do. I stated that I called you a dozen times for help as you told me and you would not answer and I should not have had to fool with anyway. I would not recommend these guys because my A C is still not working and their customer service is horrible. I am having to get someone else to come out because I don’t want these shady guys back.

Our washing machine broke down on Monday, and Jeremy quickly arrived at our house on Tuesday. I appreciated his text message informing me that he was on his way to our house. He explained the issue and made recommendations. Despite the inclement weather, he purchased the parts the same day and repaired the appliance. I recommend Jeremy to anyone who is experiencing issues with their home appliances.

We found Lovelace through our home warranty company. Called for an AC unit not working correctly. Chris called us within just a few hours of our claim (they technically have several days). Came out right away - diagnosed the problem, got parts lined up, and got the claim approved with the warranty company within an hour. He went out of his way to have the parts expedited because they were not in stock. Our unit was repaired the next day - all within 24 hours of making the claim. We are very happy with our experience and would recommend to anyone.

We have had AC issues for a bit. Our home warranty company assigned us to a different company first and they did repairs that only lasted a day or two. When we had another issue we were assigned to Lovelace. They came out within the week. We have two units so within the week was fine for us. The technician was very professional and seemed to know his trade. He pointed out what the other company had done wrong. He figured out we needed a new part and had someone bring it to the house that day and stayed until the repair was made. We really appreciate him going that extra mile after being taken for a ride by the other company.

I have no idea have they have a 4.3 rating worst service I've ever had. My home warranty company assigned them to my unit. I called and told them I was only available Monday and Tuesday a week a head of time said they would be there in the am never showed so I left had stuff to do. At like 4:30 got a call there were at my house said freon was low asked if I wanted it refilled I said sure came home ac still frozen up two days later wouldn't even come on. So called back said they would come out the following Monday never showed then said Tuesday never showed. Then this Monday called cause they were suppose to come never showed up again do they said we promise you will be the first job on our list for today guess what never showed absolute joke of a company. If I gold give zero stars I would. Who ever the owner is needs to do something about his staff
I remember when people kept there word your word is your bond. I would never recommend this company matter fact if any one ever ask me for recommendations I will stay far away from love lace three weeks with no ac unit now it will be a month cause I had to get another provider hopefully the warranty company will just drop you guys for your pure lack of consideration for your customers and lack of keeping your appointments. Ridiculous but funny they wanted there money right away but couldn't provide the same when it cane to there service called three weeks in a role asked to speak to owner he's on vacation that's all fin and dandy but three weeks on vacation I doubt it. Word of mouth is everything be better without happy customers you want be able to afford three week vacations.

Jeremy was awesome! Our refrigerator was leaking and he had it fixed in no time at all! Will recommend Loveless to my friends and family for their appliance repair needs! Jeremy gets a 5 star rating from us.

To say, I am disappointed in Lovelace services is an understatement. They were supposed to fix two things that were wrong with my dryer initially and only fixed one. Then when they were scheduled to come and fix the second thing, they did not show. And when I called, I was told I would have to wait another week. And on top of that, they won’t give me a window of time in which they are coming to make the repair so I must be available the entire day. Very disrespectful of the customer’s time.

Our warranty company scheduled an appointment with Lovelace Services for tomorrow (8/24/2023). Chris called today (8/23/2023) stating that he was in the area and could work on our system when he finished with the call he was currently working. As promised, he called to give us a heads up that he was on his way. He was courteous and professional. Got right to work and found that 2 capacitors had blown. He hooked everything up to monitor the system and noted that the fan wasn't moving as fast as it should have been. He found that the fan motor was burnt out and this is what caused the capacitors to blow. He quickly replaced the fan motor and ensured that everything was working properly before he left.

My refrigerator was leaking. They sent Jeremy to do the repair. He was on time, courteous and professional. He diagnosed the problem. Had to go get a part and returned to fix the unit that afternoon. He was very thorough. My fridge has been repaired. I would definitely recommend Lovelace Services for appliance repair. Very satisfied with the service.

Jeremy Cowan is our super-hero!!🙌 He was communicative, timely, professional and friendly. After an extremely negative experience with a different repair technician, we were leery to have anyone else try to help.

I am so glad we kept our appointment with Jeremy! We have been without a dishwasher for about a month and a half due to our last experience with the previous dishwasher repair person. The original repair person told us our dishwasher was not leaking. He stated he was unwilling to pull the dishwasher out from under the counter and we would need to completely remodel our kitchen in order to get the dishwasher out. He also stated he was going to order a part to repair the damage our dishwasher was causing when it leaked. This technician never returned and we never heard from him again. (Thankfully he did not return, due to his complete incompetence, lack of knowledge, and absence of any pride in his workmanship.)

Jeremy was easily able to not only repair our dishwasher, he simply pulled it out from under the counter, connected the hose that was disconnected and causing the leak, and stayed to test the dishwasher more than once to be sure there were no remaining leaks or anything he may have missed.

The dishwasher is fully functional and we are incredibly grateful! We highly, highly recommend Jeremy for any service issues!!

Jeremy is highly-skilled at his craft and takes pride in his workmanship. In today's world, this is a rarity. We wish we could give him more than 5 stars!! 🌟 🌟🌟🌟🌟🌟🌟🌟🌟🌟

Unbelievable customer service, Jeremy installed an LP conversion kit to our gas dryer, after multiple other companies passed on the job due to inexperience or job was too much work. Due to it being a newer model dryer, he had to open up the entire dryer and even remove the tumbler to access the jets to be replaced, and then put the entire dryer back together. I highly recommend Lovelace Service Heating and Air. I will be using them in the future for all my other jobs.

"Houston, we've got a problem": I first used Lovelace through our home warranty. We were without heat and the technician made us feel like a priority by getting us the part we needed quickly. I made sure to request them every time we needed our units serviced. This last time we needed them to come out because our unit wasn't giving out cold air. They told us that they didn't work with Choice warranty anymore. We had developed a lot of rapport with the company so we decided to go outside our network and pay out of pocket. I always like to have the problem explained to me, so he showed me that there was was water leaking into the pan, the sensor was getting wet and telling the system to shut off. They performed a leak check, fixed the leak, gave us some freon, and also told me that my drip pan wasn't level, so they leveled that, too. Two weeks later, I was awakened at 430am to a crash. The hallway ceiling fell through with wet drywall and insulation. I ran up to the unit and noticed the water was pooling all the way in the back of the unit away from the sensor. I grabbed the level, and sure enough the pan was not level. I called the office and let them know. Wesley was very apologetic and sent out the owner that very morning. He and his technician were up there for several hours. He came down and let me know that the drain pipe was clogged and that's why it wasn't draining. I reminded him that we had the pan leveled by the previous technician, and that didn't he think it was strange that the water was now pooling away from the sensor? He dismissed the issue and told me to call him in a week to let the drywall air out, and then we would discuss what we wanted to do next. I did as he asked. He then went on to deny any fault on his part. I called the office a few more times, hoping that the office staff might put some pressure on him, but he won't return my calls. I told them that I just want them to make it right and that they need to pay for the damage on the drywall. I explained that in the past we valued their work, and understand that mistakes are made and would be willing to keep working with them. Nothing. Moral of the story, Houston from Lovelace services is a crook and doesn't stand behind his work, leaving you high and not dry.

Lovelace never gave up on us! Warranty company kept giving us the run around and they easily could of said screw it but didn’t! They communicated with my husband and I very well on everything and Chris was our technician he was professional, honest, dependable etc. with our entire experience definitely recommend them for any ac/heating issues you have forget the warranty companies just call Lovelace directly. You definitely won’t be disappointed!
Thanks so much for getting our unit back up and running we appreciate each of you!

Had issues with our dishwasher. Jeremy from Lovelace was able to come out, and within five mins, diagnose the problem. He was unable to fix the problem that day, but ordered, picked up the part, and repaired the issue the following day. He was very prompt, and communicated well when he was going to be arriving to complete the service. I would highly recommend both Jeremy and Lovelace for appliance repair, specifically for GE products.

had issues with AC called Lovelace. The technician that worked on my unit Chris came out and not only fixed the AC issue but found other issues from another companies installation and fixed that as well. All within a few days time. I would recommend this company and Chris to anybody needing heating and cooling help.

We were assigned Lovelace Service Heating & Air through our home warranty company. We were having issues with our GE Refrigerator. What a great experience! From Summer in the office who took my call to Jeremy the service tech that came to repair the refrigerator everyone was great. Jeremy was very knowledgeable, professional and patient when answering our questions. 5 Stars for Jeremy. Based on our experience with this service call, we highly recommend Lovlace Service Heating & Air.

We had been having difficulty with our refrigerator’s ice maker. Lovelace was assigned to us by our home warranty company. Jeremy came out to service the unit. He was very professional and answered all of our questions. Our unit was repaired quickly. I recommend Lovelace for all your appliance needs.

We finally got a solution to our AC problem!! We had a new unit installed last summer and the company that installed it didn’t donut correctly. The home warranty company sent another company out and they found the problem but ghosted us and never came back to repair. Lovelace came right away, fixed the problem AND found more issues from the first company. 5 stars isn’t enough. They are awesome!!!

This place is amazing and so is Steve!! He deserves a raise! Our AC has been out for a month and we couldn’t get anyone to come out here or answer our calls. Steve came out today and worked on our AC - even in the bad storms (seriously it was pouring rain and lightning at some points) but he worked through it. Will definitely use them again if we ever have any other issues. Thank you so much!!

Lovelace was able to come out and diagnose the problem quickly. After the parts came in, they promptly called to setup an appointment and have the service repair done. Washing machine isn't leaking anymore and runs great. Fixed the outer seal and LCD screen that was bubbling. Thank you.

I had used Lovelace before with Cinch warranty in the past and it went well. Today I had an appointment that I took time off work and they were a no show. I called several times and was sent to voice mail with no call back. Completely unprofessional.