HVAC reviews in Decatur, Alabama

After calling around to several different places, and getting no where, we decided to call Southeastern Machanical, and they were just awesome. Lynn, in the office had answers and rates for me by the end of the day, and we had an appointment on the books. Joe, the guy that came out to look at it, did an amazing job and was very helpful with tips on how to upkeep our system, to avoid this situation again. We will definitely be using them in the future, for all of our HVAC needs!

After being devastated by Valley Heating & Cooling not honoring "their warranty" on a 99 year compressor warranty... SMS came to our rescue!
The guys came early the very next morning and we were up and running within hours!
I almost forgot... they did all this for $ MUCH LESS $ than I was quoted by Valley!

Thank you Shane for your care, concern and quick response to our problem. Your guys were here before the anticipated time and were very professional and courteous - I couldn't have felt more comfortable with them here!
SMS will forever be our first call!

So far so good. These guys have given me great customer service from the moment I contacted them with questions about my old system through a couple of hiccups I have had with my new system. For a guy that has trust issues with contractors, these guys have made me feel comfortable that they can be trusted to do the job right.

Great service, quick and very reasonably priced. The only call you'll need for all your HVAC needs!

I called these guys up a few weeks ago late in the afternoon because my Air Conditioner wasn't cooling very efficiently and sometimes not at all. I figured the worst because my A/C unit was about 20 years old and that I was going to have to drop $8,000 into a new unit. I called them up and they said they'd have a guy out there first thing the next morning!

Their technician showed up before 9:00AM and began diagnosing my HVAC system. In a couple hours he had gone through the cooling system from top to bottom and performed their Preventative Maintenance service on my A/C unit and it was cooling as if it were brand new. The tech was very polite and thorough in diagnosing the issue and did an excellent job answering all my questions. We talked a little bit about the cost of replacing the unit and what he would recommend but in no way was trying to push a sale on me.

The price for the service he performed was well below what I was expecting to pay. These guys have certainly outdone themselves in this industry and they will be my sole source for all my HVAC needs. I highly recommend them!

Air conditioner has been acting up for a few weeks. Did a preventive maintenance on Sunday.. cleaning coils, filters, etc.. . Woke up Monday and had worse issues, Outside unit was froze! Called SMS Monday and they had a technician (Joe) at my house at 11am. I was with Joe thru the whole process. He explained in detail my problems and answered all my questions. This review is 3 days after they came out and the air conditioner is performing better than ever. Joe gave me a refrigerator magnet and I put it on my refrigerator. I will definitely call SMS in the future and will definitely refer them to anyone I know that's having hvac problems. 5 stars +.. if you're having problems and see this review, I'm 100% honest! This company will not let you down! I dont write reviews typically but I'm overly satisfied with the service and cost of SMS!

We had the best experience with Shane, Davina and Andy!!!! They took such great care of us!!! Would definitely use them again and recommend to anyone need HVAC services!!!! Thank y'all!!!!!!

Lyn and Shane andtechnician Joe have all been awesome to work with. I have rental properties in North Alabama and would never use ANYONE ELSE. They are quick, professional and fair. They are the Mitsubishi mini split pros of the Tennessee Valley. You will be treated like the best customer and in service related work, that is hard to find. Real ¨Golden Rule¨ work ethics and genuinely nice people.

We've been trying to get this company to come and fix the unit they installed and warrantied just 3 years ago. It's been a month now and they still won't give us a date. The first 2 weeks was "we're booked but we'll try to fit you in". After that the excuse was a tech quit. They haven't even come to see what the problem is let alone attempt to fix it.
Do not use these people. We're having 2 houses built over the next couple of years and we definitely will send our business elsewhere as these jerks seem to think they don't have to honor a warranty in a timely fashion.
The account is in my mother's name Gail J. So don't try posting a response that you have no record of us.

My A/C went out on Mother's Day. Called Monday morning and a repair tech was at my house before lunch time. The only reason I'm not giving 5 stars is because it took two trips to get the problem fixed. I know this is a very busy time of year so I was just glad to get same day service. The techs who came to my house seemed to be knowledgeable, got right to work, were very nice and were people I felt comfortable having in my house. The lady (sorry I'm terrible with names) in the office scheduling appointments was very helpful and friendly. I will use Southeastern Mechanical in the future.

Excellent service! All employees are professional and personable! Lynn, the receptionist was great to take our calls. Shane Taylor is the owner and gave us a great deal. Love our new York split unit. Very pleased with the service provided.

My brother needed some a/c repair work done in Decatur Al and I volunteered to find someone. I called SMS and they were great and very helpful. Free estimate was a great idea. We hired them a week ago and the air conditioning unit was repaired in a couple of days.

I am a disabled veteran who had an accident and broke my left femur and left wrist in February, so I was out of work in July my Central unit went out I was frantic on what to do to keep my 3 young kids cool, cause I didn't have the money to fix, next thing I know Shane and his wife contact me and send an employee out to fix it free of charge, unfortunately the old unit wasn't fixable, then Shane tried to help me locate a used unit or funds for a new unit, unfortunately we couldn't do either. But he spent his money on the parts that they tried to fix the old one with, he paid his employee to try and fix it, then spent his time trying to help me get a new one. I am very grateful for all he did for me and would recommend this company to anyone. Thank you again Shane and God Bless You

I found this company via Goggle. I called them at 7:30 am and by 8:03 am the service tech was at my house. Justin and Matt were so very respectful of me and my home. These two men were determined to find the root cause of my AC problem. They were proud to tell me it was a simple fix and i was back up and cool within an hour or so. To the owner Jason......you should be very proud to have these two guys representing your company. I will recommend you to everyone I know.

Shane and his team did a fabulous job for us, and we will be using him again as the need arises. Shane's crew is very knowledgeable as well as thorough. We recommend SMS to all of our business associates as well as our friends and family.

Always a great experience with all of the crew members at SMS when you make that call for any kind of services they offer. Today it was A/C repair and a service on our units with Joe being our professional technician who did an awesome job on the work at hand and the explanation as to what was happening with the unit. Keep up the great work SMS you guys have our referral no doubt!

Great Service!!! Would give more than 5-stars if I could. Our technician, Joe, was very knowledgeable about both units that we have for our two story home in Decatur. He was very thorough in his diagnosis and changed the flame sensor that was in need of replacing. He checked every piece in our furnace, including the heat exchange pipes, to make sure everything else was in good working order. No other technician that we have had before has checked this (there was a 4x4 mounted in the way of the blower coming out). Came back when another problem arose the next day and fixed that as well.

We were on vacation and our unit quit. They did an emergency call and by bedtime our house was super cool. In September we had to have a new unit. Shane came out discussed our options and personally went to pick it up and brought it out the next morning. He oversaw the installation. All of the employees are courteous and professional anytime they come out.

Our air conditioning unit stopped working today. We looked up dealers in our area Southeastern Mechanical Service had great comments on there web site. I called and they were able to come today. Fixed the problem and did not charge a high amount. They were helpful and had it working quickly. I would recommend them for anyone needing repairs.

This is my second unit from them. The first was in my garage for a mitsubishi mini split. This time me upstairs 1.5 ton unit needed replaced. Not only did Shane gave me the best price but also gave me the best warranty. They were the only company that let me know there were government tax rebates for using a higher sear A/C. I highly recommend them.

We've used SMS since we got a free tuneup at a charity auction a few years ago. The team has done great work on our home and I wouldn't consider going anywhere else for routine maintenance. We had an AC unit quit last summer and someone was working on it within just a few hours.

In addition, last summer I needed a ductless system put in for a remodel and got three quotes. The SMS crew was the least expensive and the most responsive. As soon as I had the budget ready they were out working within a day or two. Shane and his crew are phenomenal.

I have used Southeastern Mechanical services several times. Happy to continue calling upon them whenever there is maintenance or new install needed for HVAC, especially Mitsubishi mini split services. They are about as good as a gold standard in the service industry. All too rare these days.