Reviews of local pros in Kimberly, Alabama

Our A/C stopped working on a recent Sunday. Herring installed our two HVAC systems 6-7 years ago so I decided to make them my first call for repair. I called Herring on Monday morning and they promised to have someone come to my house that day. As promised, a technician came that afternoon, quickly identified a failed capacitor, replaced it, and my system was back up and running. $150 for about 15 minutes of service. I appreciate that they came the day of my request. The technician was friendly and knowledgeable and quickly solved my problem.

Very impressed with my technician's knowledge and understanding of HVAC. Many others "confidently" have misled me, but Charles knows what he's doing. Also, the yearly maintenance charge isn't going to break the bank! I am definitely SOLD on Herring!!!

This is great company. They are always nice and polite when you call and they show up on time. I’ve used them for years and they deserve their five star rating.

Great service by professional folks. They have been great with my twice yearly maintenance since installation. The 2 ‘repair’ issues in the past were down in timely manner. George was an awesome technician. Very thorough and shared on information regarding working condition of my unit.

Charles came to do our semi-annual maintenance check. He was friendly and professional and gave excellent service. I highly recommend Herring Heating and Air.

Andrew came out to take care of maintenance on the unit. Easy appointment setup, and he was right on time. Everything went seamlessly!

I have always gotten great service from Herring. Good group of guys that I don’t mind having around my home. Always respectful and hard working. Keep me cool in the summer and warm in the winter. They are flexible with my schedule too, which is helpful. I went through three other companies before I found them. Good company.

Technician was great. Immediately saw what was the problem and got it fixed in a short period of time. He identified some mold and offered a solution to keep md from growing on the coils. He was very respectful of our house and property

One of the best companies I have ever dealt with. Professional, courteous and prompt. I would recommend Herring to anyone and everyone. I've been a customer for 13 years and have never been disappointed with any aspect of their services. 5 thumbs up!

The technician was very thorough, made recommendations after inspecting our unit. The upgrade was completed in a timely manner. I was very impressed with his work.

I’ve been using Herring for about 16 years. They are always on time & friendly and did a thorough maintenance of my system. This year I needed a new Heating & A/C system. I called them in the morning and they came out that afternoon and installed it. I’ll only use Herring for my heating & a/c needs.

Our control board and thermostat was replaced. We are hearing just fine now. The technician was professional and courteous, and they showed up when they said they would. Fair and reasonable prices, if you need help call them, they service in rural areas. I highly recommend Herring!

George did a GREAT job performing our spring service. He kept me informed with the tasks that he performed. He also made a couple of recommendations to improve energy reduction.

We have been with Herring for many years. Through the years everyone they have sent to service our units have been very kind and professional. We just bought a new furnace and trane central air from Herring and the installation took no time. Now we're very comfortable in our home year round, thanks to Herring Heating & Air for that.

The staff was pleasant and accommodating.
The technician, Andrew, has always been friendly and competent.
I think that Herring provides the best service in our area.

Fantastic experience for our first maintenance visit. Technician Charles was personable and very knowledgeable. Pricing was super affordable. Highly recommend them.

I am over 75 and a year or two ago Herring Heating and Air were doing my semi annual heating and a/c check ups. During the last maintenance call, they sold me a UV light to kill bacteria and mold that I had been seeing on my a/c filter. The UV light system was very expensive at $900. I almost feel as I was defrauded when they installed the UV light in the system because the technician installed it in a different location than he and I had discussed it being installed for the intended purpose of killing mold/bacteria on the COIL on the interior part of my split a/c system. The tech and I discussed and he showed me pictures of bacteria growing on a COIL, similar to what could be growing on the coil on the inside of my split system. He said he had something that "would take care of that". He explained about a UV light and I said okay. He then installed a UV light in the RETURN DUCT - but I could see that putting it in a return duct does nothing to kill bacteria/mold ON THE COIL because the light does not shine on the coil when installed in the return duct. When I objected I was told "but it does help because it kills bacteria in the air in the duct." I told him I did not buy it to kill bacteria in the air, but rather on the coil. The technician (George) assured me he would take care of any problem I had with this installation and that they "like to keep their customers happy"; however in the days after George left, he did not answer my phone calls or texts, nor did I hear anything from Herring. I called the company and Wendy Herring returned my call and her solution was she would send a technician to come and take the light out of the return duct - to which I said no because the integrity and insulation of the duct had already been cut into. George, the technician, had cut a 6" square hole thru the outer duct and also the insulation between the interior metal duct and then a 6" hole in the interior metal ducting. Removing the light would not fix anything but slap a piece of metal over the hole in the duct. Wendy said she was going to be unavailable for a week or two (family issues) but she never contacted me again, nor did she respond to my further attempt to contact her. I would have accepted the situation had Herring offered a substantial discount for the UV light (which was installed where it did not do what I had purchased it to do)., but they offered no accommodation other than to remove the light and leave my insulation removed and patched up duct holes. Because of the cost of running the light 24/7 and the fact it is not shining on the coil, it remains unplugged and unused and I feel I was taken for $900 for something that does not do what I paid for it to do. $900 is a lot of money to pay for something to be done that was not done as agreed upon. I am done with Herring and will never trust them again. I have tried twice to add 3 photos but I don't know if they posted - I see one picture - and I what posted is a picture of my
installation of the light - notice the black square that says APCO on the return duct on upper left side of the picture. The coil where it was to be installed is actually to the right under the black hose below where it says Armstrong Air. The second and third pictures show a couple places where I thought the light would be installed so the UV light would reach the bacteria on the coil killing the bacteria.

Herring had to replace my hot water heater and they did a great job. They’re very efficient very professional. I’ve used them for years and will continue to do so and recommend them to everyone.

Another great experience with Herring! Charles is very helpful and knowledgeable. He didn’t make me feel like I was being pressured to buy anything extra. I appreciated his help and expertise. The team installed my new system in a timely manner and explained everything clearly. I will definitely recommend Herring to anyone with AC issues.

Andrew was our tech and he was just a total gentleman and extremely thorough. He protected our floors and was extraordinarily professional. Hope to have him assigned to us next time.

Herring replaced all our ductwork insulation and cleaned out all our ducts . Lots of dirt and debris cleaned out. Decades worth. The crew did a great job and we’ve trusted them for years for our house. They service our Heat and Air during the year. We’ve found we could trust them and they don’t to sell you something you don’t need.Rodney, James and the crew did a great job.