HVAC reviews in Leeds, Alabama

Polar Bear has serviced my old units and then replaced them both as they failed. They are responsive and their install prices can't be beat (I checked a lot of prices). The Trane systems they install are great. They can also give you a price over the phone for a standard installation.

Highly recommended!

We found our electricians! Thank you to Weston for getting our job done! We had been ghosted by a previously hired guy and were directed to Weston for help. He not only answered the phone (!), but communicated directly, scheduled, emailed the quote in a timely manner, guys showed up etc. We are very pleased with the service. Thank you!

William and his team have done work on all my rental and personal properties and have always been honest professional and the best. I just had to replace the whole unit and I got 3 quotes and they were the lowest price by FAR and were able to do the install the next day. I will always make them my 1st call

Patrick came out and fixed our issues with our AC unit ASAP. He made clear what the problem was so that my husband and I can make an informed decision going forward. Will definitely be calling on him again when needed.

Unbelievable service and company! I called in the later hours of the day and they showed up within 30 minutes! Jamal was very professional and had our ac unit fixed within 2 hours! We have an older house and they were able to have the parts to fix everything! I highly recommend this company and would give them 10 stars if google would let me!

My husband has been piecemealing our 30 yr old HVAC unit for 8 years and finally, the heat condenser rusted out, clogged up to the point carbon monoxide was present. We shut the unit down and have been riding it out for a few weeks without heat or air not wanting to spend a lot of money going into 'Winter 2020' during a pandemic. Now it is getting down into the 30's, so we made the calls... The moment I contacted Polar Bear Services, Billy Weller, the owner responded. I told him what was going on, what we needed and wanted from the type of unit to warranties. Mr Weller gave us a quote and offered several payment options. We had other quotes to compare this to and Polar Bear was by far the most affordable for the exact same system. We chose Polar Bear and Mr Weller had his crew here the following morning to replace the entire system. The technicians were on time, very polite, professional, know what they're doing AND they replaced the old single-wall pipes to double-wall getting us up to Code too. I strongly recommend Billy Weller & Polar Bear Services... I give Polar Bear an A+!

Called early in the morning and was informed by the extremely nice lady on the phone that they were very busy. She told me she was going to try her best to get someone to come out that same day. Well she most defiantly did and it was even the owner of the company because they were so busy. He got my A/C fixed and working in no time. This is truly the best company I have ever done business with. All of their employees are extremely nice and professional.

We have used Polar Bear for over 10 years for heating, A/C, and plumbing. They are the BEST! Polar Bear is so easy to work with and has great prices. The technicians are smart, polite, on time, and friendly.

We were having issues with our AC not working and we called Polar Bear to come out and check the problem. As soon as the tech arrived, he looked at my unit and immediately saw the problem. He fixed our unit that day and we haven’t had any issues since. The tech was very knowledgeable and very timely! Would recommend this company to anyone!

I have used Polar Bear for over 10 years. They provide prompt, honest and reliable service. I have recommended them to many friends and neighbors and they always deliver! If you need a company that provides value and service after the sale, you should call Polar Bear..

I’ve used Polar Bear Services for many years at my home and businesses. They offer fast and courteous service at a very fair price. I definitely would recommend them to any one in need of HVAC installation or service.

Although I've never used their services as I live in Texas, I have had the pleasure of meeting William and some of the guys. Super great guys! If I needed some HVAC work done and lived in their service area Polar Bear Services works be my pick for sure.

Our residential air conditioner coils needed to be replaced in the middle of a typical hot and muggy Alabama summer. I spoke with William (owner) late Friday evening and he took the time to explain what options there were for repair including the pros and cons of each option (was not in a rush or pushy). He not only gave me a quote over the phone, but had an appointment for me the following Monday at 8am. He had the part I needed in stock, and Christian arrived promptly at my home at 8am. Christian was very professional, courteous, and efficient. He went above and beyond what was required for the repair by sealing our ductwork near the unit to ensure efficiency of the system. If you have contemplated who to use when you have a need for HVAC repair, installation, or maintenance, look no further than Polar Bear Services! They are on speed dial in my phone and have earned my business in the future. Thank you again for taking care of us!

Great Company. Fair pricing, quick, reliable service and honest. Highly recommend Polar Bear Services for your HVAC services. They have also done Electric work for us, and it was perfect.

I needed a new HVAC system and called Polar Bear. Let me tell you, I will never call anyone else! They are professional, punctual and communicate every step of the process. The 2 installers (Josh and Drew) were amazing! They were very punctul, polite, answered any questions I had and did not leave any trash behind. I spoke with Weston on the phone and he gave me multiple choices and was very clear and concise when he helped me decide. I also like doing business with a locally owned company and they definately are a family owned local business.

I would highly recommend Polar Bear Services!

Thank you to Polar Bear Services for responding so quickly. Their tech did everything needed off my house inspection that was requested in selling my home! Very professional! I highly recommend this company will definitely be using them in the near future!

We used Polar Bear to help us with maintenance and issues we were having with an older ac unit. We eventually had them replace it and put in a new HVAC system for us. They have always been prompt, reliable, professional, and fair. They are very knowledgeable and did a great job for us. We have referred them to family and neighbors who were also pleased with the quality of work.

Horrible follow-up. They repaired our ice maker ~4.0 months. They convinced us to purchase a service agreement. Now the gasket is not working again and they are telling us that there is only a 3-month warranty. They came out and charged us for a service call and said the service agreement only gets you a discount. Pretty bad when a company doesn't stand by their work for more than 3 months. My wife has also called multiple times with promises the owner would call her back to discuss our concerns. We are still waiting with no response.

Update on previous 1 star review.
The day after the technician left, the owner of the company called to try and fix the problem.
After a lengthy conversation and lots of explanations. We decided to go with Polar Bear Services to replace our motor.
The owner is very customer oriented and wanted everyone involved to be happy.
The technicians were polite and understanding of our issue.
I’m very happy with the fix. And will use Polar Bear again.

Had this company come out and do a routine check to ensure our A/C unit was in good repair, I was quoted $89 for 1 system. Paid $130, they did not do anything extra. On top of witch he did not change out the filter which was bad, and we had no idea there was a filter in this spot to change. (Recently purchased home)
7 days later the A/C is not cooling properly. On the 8th day it stopped completely. Another guy was sent out, and we’re told there was a wire that burnt out causing the motor to burn out. So, now they want $1200 to replace motor. Spoke with the technician and called to speak with supervisor. Who states, that this could not have been predicted. So what is the point of preventative maintenance??
We went with another company to replace motor.
The sad thing is, I have medical issues and I am very sensitive to heat. Over exposure can cause me to have seizures. So I’ll be camping in my motor home with A/C til it’s repaired. But if I didn’t have that option?? Motel? It’s a racket.

I recently decided to switch to "The Bear" and have zero regrets!! I've had small issues with my unit freezing up for years and the company I used prior would come out and do a quick fix and then it would mess up again, draining my pocket. Polar Bear didn't come out and do any quick fixes, they got down to the bottom of what was causing the issues and repaired it! The staff at Polar Bear are very courteous, knowledgeable, and professional. Their excellent customer service is on point! I'm looking forward to a long standing relationship with them, as I chose to sign up for their twice a year maintenance plan!

We have tried for over a year to get our ice machine repaired. I haven't been able to get anyone to come out. I called Polar Bear and had them out two days later. Our ice machine is back up and running. The technician was great very knowledged and kind. We greatly appreciate them coming out so fast and fixing our problem. Extremely happy we found this company.