Home Services reviews in Madison, Alabama

I had Southern Scape install an outdoor fireplace and flagstone patio for me. They did an excellent, professional job for me. Now I get to enjoy my home a bit more.

Laid sod in June 2017, riddled with crabgrass and started dying 30 days later, email to Greg Cogin was handed off to Luke who didn't look at the problem and a call to Denny resulted in no action. Avoid Southern Scapes if you are doing sod and want the company to respond if you have any problems

Update: The owner called and apologized. We are installing pool and decking, hardscape and landscape...needless to say a good sized (and for us) expensive project. We are hopeful we will get a design and project completed.

The staff and leadership at Southern Scape are second to none! Micah and Kyle led the way in making our dreams come true in a complete makeover of our flower beds around our home. It is everything we hoped for and more!!! 5 Stars for 5 star service! Thanks Micah!

Southern Scape did total quality work for me. They started and completed the job in a timely manner, even under tough weather conditions. I feel great about my choice in using them.

The job they did landscaping our front yard exceeded my expectations. The staff was excellent and the Foreman was very good and very professional. I made a few changes in the middle of the work and it was no problem for them.

The crew was very professional, came when they said they would, worked hard and did a great job. Cleaned up after they finished. I am very satisfied with the job they did and would highly recommend them. Would certainly use them again.

I called about having a bedding area and concrete walk in my back yard. The manager said that they had a way of doing these projects, which didn't include my talking to the project manager until they had a signed contract for the deal. He didn't see why I would want to talk to the guy who would be heading up the project onsite. I explained to him about my many experiences with moving companies who send out a sales person to seal a contract and then, they send out a crew of movers that usually either didn't speak the language or were former 'tough guys' who were between prisons and working for the moving company. I wanted to speak to the man who would be at the site and doing the directing of work, to see if I could work with him or not. The response was he didn't see why that was important and, anyway, that's not how they do business. I said good bye. A sales person can charm people into signing a contract and then they are stuck with whatever comes out to do the job. NOT SMART.

11/19/19 Addendum. Responde to owner of Southern Scape, LLC. You have the privilege of running your company without attending to the requests of your customers with your tenured pHD's, master concrete supervisors or whatever title that you want. BUT, you have no business telling a disgruntled prospective customer how to RESPOND to your somewhat fascist approach. You are, I propose, saying that you know better what the customer gets than what the customer wants!!!!!!!!!!!!!!ABSURD. i WOULDN'T HAVE GIVEN ONE STAR OTHER THAN IT WAS REQUIRED TO GET THE REVIEW ONLINE. sad. This is called "out of touch with customers' desires"
12/6/2019 LOOK AT THE FOLLOWING ONE STAR REVIEWS FOR PERTINENT EVIDENCE OF THE "SOUTHERN SCAPES" ATTITUDES TOWARD CUSTOMERS. AFTER 75 YEARS OF DEALING WITH VENDORS, I CAN GUARANTEE THAT THIS IS THE NORM RATHER THAN THE EXCEPTION.

Very professional, courteous and they take pride in their work.

Starting with Sales representative Terrell was very helpful. His design was very creative and we are very pleased. The Project team were excellent.

They did the worst job imaginable, were never prompt; didn't come out when they said they would; didn't call back when they said they would; did a 15 minute or less job on my yard; had to come back several times to kill the weeds because they didn't do it right; seeded WAY to late, so it didn't come in well at all. They didn't even bother checking if the grass grew in a couple weeks after seeding. I had to call them to make sure they were even doing their job or that they were coming out. I could never get a hold of the guy that did the landscaping, so I had to call the sales guy just to figure out why the work wasn't being done when they said they were coming out. They also were supposed to grade the yard properly so the water would drain away from the house, but there are still pools of water in the backyard.

Rated it to get the warning out as quickly as possible, but Detailed Review Coming Soon.

Terrell Suggs, Sloan and his crew did a fantastic job. Our project turned out beautifully and I love my BIG ROCK!!!! :)

Our backyard was a blank canvas. Southern Scape gave us the upgrade we didn't know we needed! It is so beautiful now, we want to spend all of our time outside just looking at it. Micah made the perfect design for our space. You will not be disappointed with your choice.

Terrell was easy to work with. I had hired a different company a few years ago and regretted it. This is the second company I’ve had to working on my landscaping and am pleased. Would definitely recommend them.

Michael Cooper and his crew are very nice people. He sees the need and designs what is best for the landscape. We have used them several times at both of our properties. Thank you Southern Scape.

I used Southern Scape in June of last year to do some upgrades to my yard (tree removal, mulch replacing, plant new trees/bushes, lay grass and concrete extension). besides the tree removal, everything else was poorly done. The concrete started cracking about a week after they put it down, not to mention the cement splatter on my walls and windows, the workers sat on my brand new outdoor furniture nd left dirt on them, so I had to replace the pillows (they deducted $75 from my bill for that). I also had to get them to come out several times to try and clean up the cement splatter, it still isn't completely gone but they said "that's the best they can do without destroying the brick" I initially wasn't paying until the job was done to my satisfaction, once I responded to the email about my past-due invoice I got a response from Jennifer stating " we can't hold up payment for a few stains" I got tired of going back and forth with different people coming out to tell me what they did was all they could do so I finally paid. One of the trees they planted is dead, they barely put any mulch in my beds, I was told they don't really remove the old mulch. It was a TOTAL waste of $6,000. I'm currently paying someone else to redo everything they did.

One week project turned into 5 months. Southern Scape demoed existing patio, poured a new patio, built new patio stairs, buried downspouts/installed pop up spouts, designed and landscaped flower bed.

Poor value for the high price, poor project management, low quality work, too many miscommunications, nice employees.

Unfortunately we ran into issues in every step of the process.

1) During the design phase, we noticed that there were costs that didn't make sense. They tried to convince us items were thousands of $ more expensive than they really are. Finally, we were told there was an error in the quote that caused the high price. "the number got transposed by our estimator" is what we were finally told.

2) We signed the contract and paid a deposit 4 weeks before the work started. They did not check to see if materials were available during this time. We were notified the week of the project that they were unable to get the materials for our stairs. We were told the material was delayed 8 weeks. The project manager intended to leave us without stairs until the materials came in. It almost seemed I was inconveniencing him when I told him to get somebody out to build temporary stairs so we could access our back yard. We were without any stairs for nearly 2 weeks. We did not get our actual stairs until 5 months after the project started. At one point along the way, we agreed to a new color (that was available immediately) to try to move the project along. The project manager then forgot to order the materials. He went silent on us and disappeared for nearly a month before calling to say he thought he could now get the original color again. But we'd now have to wait on his stair guy. This sort of thing continued on for months.

3) We were never provided sq. ft. totals for our new patio. Only the drawings that were not to scale. Day of the patio pour, I noticed the framing did not coincide with the drawings. When I went out to see what was going on, I was told the patio was framed for the sq. footage we agreed to. We never agreed to a sq. footage, only the not to scale drawings. Thankfully, the concrete guy agreed to extend a bit more than was originally framed.

4) A tree and a hydrangea were planted incorrectly and not in accordance to the drawings. Plants were not spaced appropriately so once they started to bloom in the spring, they are on top of each other.

5) Our sprinkler controller wiring runs up through the patio. It was previously shielded in conduit. They removed the conduit and wrapped it up in a ball of electrical tape. It looks terrible and is an eye sore every time we step on the patio.

6) Our patio has a paver edge. They attempted to lay the pavers on a day with a big rain shower. They finished about 5 minutes prior to the rain, and it washed the polymeric sand out of the low spot of the patio. This resulted in 7-8 pavers that never set. They remained loose for months while we waited for somebody to come back out. Finally the project manager came out to fix and used polymeric sand that did not match the original sand. The new sand was black and the original was a light gray. This sand was apparently no good and the sand still did not set. The pavers came loose again. Finally the project manager came back out and spent the appropriate amount of time to resolve with the correct color sand.

We were given a discount on our final payment when the stairs were installed 5 months later, which was nice but we went with Southern Scape to begin with because we wanted high quality work and good project management for a lot of moving parts and pieces to the project. Because of a plethora of issues along the way, we settled for less than 100%.

Great teamwork! We started with the designer, Micah, who captured my outdoor kitchen vision and made it even better. Next, she introduced me to our project manager, Cooper, who answered his phone anytime I called or texted. The communication made all the difference. There were some delays, but they can't control the weather or concrete shortages! I would also like to give a shout out to Javier, their mason. He is a perfectionist! That means everything is level and beautiful.
A little advice when you are installing an outdoor kitchen. Study your manuals before the mason begins and request the manuals be a part of their project meetings. We chose a griddle that was somewhat complicated. Incorporating the manuals ahead of time would have been helpful.
Overall, great job, and I have copied their business cards and gladly handed them out to curious neighbors, who are eager to book them for their own projects.
Thank you!
Olivia

After seeing TV commercials and the trucks in the neighborhood I decided to call Southern Scapes to quote for large job…landscaping, drainage, irrigation system overhaul, full re-turf, pathway install etc. Justin showed up outside of the scheduled time, luckily I was home. I provided a list with pictures and description of the work needed. He seemed polite and told me another project person would need to come and look at the job cost ?? I thought that’s why he came to quote?? This was in August. I spoke to him two months later and he said that I no longer needed the extra project manager to look at the job cost but that he would oversee and provide the quote….more excuses and confusion. I was warned about the delays with project start date but he assured me he would send the quote. I’ve called three times to get the actual quote. The customer service girl got more short tempered each time. It is now Dec and still no quote. They started a job on the neighbors yard across the road and multiple times the workers just used a blower to clean up their waste and dust straight down the storm drain, onto neighboring properties and all over parked vehicles nearby. WOW.
They advertise their business services in our subdivision magazine but they can’t even get a simple quote to a potential customer with a large job.
So glad I didn’t waste a dime on a penny service.

8 years ago, Drew did the landscape design for our house. We love his design. It has wonderful colorful successive blooms.

Terrell was an awesome Sales Representative to communicate with and set our vision into motion. He then turned us to Sloan the Project Manager that executed the job successfully. Would definitely do future work with them.