House Cleaning reviews in Madison, Alabama

Dominic did a fantastic job! I would definitely recommend him if you want the your carpets cleaned!

Scott and Chris came out for a same-day requested quote and carpet cleaning service, which the carpet cleaning was excellent and their customer service added to the great first experience with Safe-Dry of Madison.

Bait and switch operation.
Great prices and deals on their website, so we called to try them out. “Oh that issue doesn’t qualify for that deal, so we’ll have to do xxxx, and that’s going to require special cleansers, so it’s going to cost $xxx more.” They come out to our house, take a look around, and say it’s going to cost 3x as much as we were told over the phone. So we get just a few rugs cleaned.
We were never satisfied with the results. They kept coming out and doing the same thing over and over again, but it just fundamentally wasn’t working. I think they came out a total of 6 times and still couldn’t get the smell out as promised, even after leaving a few blower fans for a day.
Their satisfaction guarantee is not a money back guarantee. They just promise to keep performing cleanings until the odor or stains are gone or the customer just decides to give up. After 6 attempts and no success, that’s what we did. To their credit though, they did give us a partial refund.

Mark was prompt, explained the carpet cleaning process well and he did a great job. I will definitely request him for my future carpet cleaning and upholstery cleaning requirements.

Very misleading pricing specials in my opinion. Carpet no where close to as clean as other carpet cleaning services and also much higher in price.
Would never recommend or use again. Technician was just fine, Just doing his job, so the results were in no way a reflection on him.

Mark was amazing and super professional, I recommend their services. I appreciate how honest he was about my service. I will definitely use Safe Dry again.
CO

Jayden did a great job cleaning my couch! He was efficient and thorough. My couch looks brand new! Highly recommend!

Only giving 5 stars due to Mark. He came back out and made sure that my carpet was cleaner than they guy that came out yesterday. If you are expecting a van mount system, this is not the company for you. I am happy that they did at least try to make things right.

Keith was very nice hard worker, good job they are very pricey, online a different price was quoted for 3 rooms if you book online I did & that includes a basic cleaning but it didn’t specify then when measured it was more expensive.

Mark with Safe-Dry was prompt and so professional. Did a wonderful job and carpets look brand new! Will be using and recommending them over and over. MS Madison Al

Dominic was really chill, came in talked about prices. Gave my brother and I a really good deal with couches and 3 rooms. Came in and got the job done in about an hour and a half.

First time carpet wasn’t cleaned to my expectations, however they came back out and is now looking perfectly clean and new! It looks fantastic and smells AMAZING! The owner was extremely nice and took care of my concerns. The tech was really friendly and very nice. Thank you !

Cam, did a wonderful job on my carpet. He was very professional and timely. He was considerate enough to have me check his work before he finished. Job well done.

The technican Dominic Bass was very professional and up front about everything. He was friendly and very respectful the entire time, even after seeing the situation at hand. I must say, I was a bit surprised to see there was no water used during the process and it turned out great.

Mark did a fantastic job at our home! He was kind, polite, fair with prices, and got the job done quickly! He was a pleasure to have in our home!!

1st time the technician came out and cleaned he left my carpets very wet. My baseboards, walls and wood floors that touched my carpeted areas had chemical, dirt and debris that I spent hours cleaning off.
Days to weeks after the service my carpet still felt crunchy and my vacuum was bringing up white residue that was sticking to my filters.
I called and made an appointment for someone to come out and take a look to advise what could be done. The technician did not show and did not call.
I called again was given a new appointment the following day. Twenty minutes after the appointment time, the technician still had not arrived.
Inevitably I cancelled and decided I lost nearly $200.00 on a carpet service that I was not happy with AND it was not going to be resolved. :-(
Would not recommend.

Ladarius was great. Our carpets look as good as new! He pointed out areas on our carpets where the fibers are beginning to break down and recommended purchasing area rugs to protect these areas. The cleaning took about an hour and the carpets dried quickly. I also liked getting a text message when he was on his way over to our house so we could see the ETA. Great customer service!

I should have done my due diligence before hiring this company Had 5 area rugs picked up to be cleaned. Michael, the tech, billed as one of our best did a horrible horrible job. My rugs were not cleaned and one is completely ruined . It has huge yellow stains and the entire texture is changed. These are hefty rugs and this one flops like a rag doll. I did not pay the outlandish amount they quoted. I shouldn't have paid a penny. In fact they should have paid me. I called the company and was told the manager would get back to me in 24 to 48 hours. We'll, it's been more than 2 weeks and not a peep! This is a horrible way to treat customers. You should be ashamed! I will tell anyone who is looking for carpet cleaning services to stay way way away from this rip off of a company!!!

Dominic was great! He was friendly and helpful and did an AMAZING job on my carpet! I would recommend him & Safe Dry to any & everyone!

Chris did a great job. He arrived on time and explained everything in detail. He did great work in a timely manner and was very polite. I will recommend safe dry to my friends and family.

Called to see about service and pricing to clean college son's apartment at move out. He only lived there for three months. We had a short window of days to get this done. I got a price range over the phone that we were comfortable with so son setup appointment. When the technician came he saw what was on the order but convinced my son that a higher service was better and that service was twice the cost. I feel that they took advantage of him and the fact he needed the carpet cleaned asap. Beware! You will pay more than quoted.