Sears Appliance Repair

The technician was very sweet and thorough. However, I would not recommend using using Sears repair service! We had a Lowe’s warranty and it sears repair for us, the first appointment was rescheduled because they were 90% sure that certain parts were needed. When the next appointment , For the following week, came about it was canceled at 12:10 in the afternoon, after my husband had already took off work. When they rescheduled it, it was two weeks later due to the Fourth of July being in the next week and they could only come out on Thursday. I took off for that appointment, and the technician did not arrive until after 3 o’clock, where I could have went to work for a full day. The parts that were ordered were not all that was needed, so Moore parts were ordered and another appointment was set up for the following Friday. Appointment they canceled on us at 4:15 PM. My husband had took off this whole day also. At first, we were told they were overbooked, I told them they needed to cancel someone else then and come to my home that it had been over a month that we were without our stove. She then changed her story to the fact that she had no one available because they had all gone home for the day. The appointment time was from 7 to 6 PM. It was only 415 So now I had to takeoff a day of work for my appointment today to which they did not arrive until after 130.

Robert was very helpful and professional!!! He solved our issue. Thank you!

He got the job done quickly. I didn't realize it was up to me to dispose of the old parts but I know now.