Flooring reviews in Mobile, Alabama

The customer service is phenomenal and I couldn’t have asked for anything better! They have a HUGE selection, great prices, and assist with designs. Don assisted me with selecting tile, gave me designers recommendations, and provided his personal/professional opinion, which I significantly valued. They’re the best of the best!!

Ordered vinyl plank flooring after Hurricane Sally. My contractor installed it wrong, so, 2 years later have to replace all of it. I asked them if they recommended someone and they highly recommended a man named Gage. Interviewed him and he quoted me 2800.00 plus materials. When he called and said the job was done, his bill was over 5000.00, not including materials. He said everything was back where it originally was and the job was completed. While he did a decent job on the floor, he butchered the trim and my house was a disaster with furniture everywhere and disassembled. Nothing was even in the rooms where it had come from. The quote was for everything to be reassembled and back they way it was. Further, he did not order enough of this and that, and said he was 3 boxes short on flooring. I emergency ordered the 3 additional boxes, which he then said he did not need. American Flooring would not take it back, even though it was from someone THEY recommend. I will say they sell good products and are nice people, but it took me a week to fix all the trim and get the house back in it's original condition. This is a beach house, so I was not present for the install. I specifically told him I wanted a turn key deal, replace floor, trim and everything back the way it was. I got the floor, but not the rest, for almost twice the quote.

Great Selection!! This store has a TON of products. Jennifer was our salesperson and guided us every step of the way. We looked at engineered wood and solid wood flooring, but ended up getting a beautiful tile that looks exactly like a wood floor. Guests are shocked when they find out it's tile. We also got a backsplash and granite for our bar and it looks amazing. We will be going back when we get ready for cabinets. I would recommend this company to anyone looking upgrade their home. They had a amazing selection of vinyl plank and vinyl tile that would be perfect for a bigger family on a budget.

American has the BEST selection of granite we’ve seen. It has the added bonus of being indoors. Customer service was fantastic. The sales staff were very knowledgeable about the composition of the slabs as well as where they came from. They took more pride in their products/services than other places we have worked with. The sales person had good recommendations. They suggested using some of the spare stone to replace a wooden top on a half wall separating the kitchen from the family room. It looks wonderful and we would never have thought of it. The installers did an excellent job on the seams. Even our contractor commented on how much time they spend buffing them out. I would highly recommend American Flooring, Cabinets, and Granite!

We had such a great experience working with Erin! She has a great eye for design and her customer service was above and beyond. We will absolutely use her again for any of our design needs in the future!

While inquiring for cabinets, flooring and tile for a new construction build recently I dealt with Katelyn. She was very, helpful, knowledgeable and prompt with all information regarding my questions and concerns. Katelyn was very polite, friendly and open to any and all questions I had. I would certainly recommend speaking to Katelyn to handle your needs for flooring, cabinets and stone.

American Carpet has been servicing us for years! Their customer service is professional, courteous and very friendly. American Carpet offers a variety of beautiful home decor such as area rugs, ceramic tile, marble tops and flooring.
Thank you Mr. Don for helping us find the perfect fit for our home.

Erin was amazing on helping me not just once but twice for my needs. She helped me get great flooring to redo living room. Also, when it was time to do remodel for bathroom she was great there as well. I plan on keep using her when I get ready to do my other projects I have in my home.

We had a whole house renovation and thought that things would go quickly using American carpets. We replaced all of the floors, a shower and put flooring, cabinets and granite in our kitchen. The cabinets and granite in the kitchen are amazing. Everything else is junk. They hire the cheapest contractors and do not treat them well. I am very disappointed in this company. After asking other contractors, I realized that this company does not have a good reputation with contractors. I recommend that you ask around before doing business with them.

We have done business here before and once again the employees were OUTSTANDING! They even took us in the back to show us their kitchen flooring so we could have a better feel for what it would look like Another place you have got to at least check out if you're in the market for flooring. But they have other items also like tile for backsplashes.

Our church purchased carpet and contracted American flooring to do our installation for our sanctuary. However after a few months the carpet started unraveling badly. And this has been an ongoing situation since we purchased the carpet. finally someone came out and took pictures and supposedly we're going to get back with us however no one has reached back out to us in over a month to tell us anything one way or the other. I have been constantly calling and leaving messages but no one has returned our call to let us know what do they intend on doing about this bad batch of carpet that they sold us. But I guess if people don't care about God's house then they definitely won't care about your house.

I had a great experience at American Flooring, Cabinets, & Carpets. Erin’s expertise in cabinetry & design helped me to select the perfect cabinets for my kitchen and bathroom. She was very patient and guided me through the entire design process. I left feeling assured that I will have the perfect kitchen and bathroom cabinets. Thanks Erin!

I also worked with Blake to purchase the granite countertops for my kitchen and bathrooms. He was incredibly knowledgeable and answered all my questions thoroughly. He responded to my requests in a timely manner and was very patient when I made changes. I would recommend Blake to anyone looking to upgrade their home. Thank you Blake!

I would like to say that American Flooring Cabinets and Granite is the best place to purchase what you need to make your home beautiful. Erin was so patient and help us design our kitchen just the way we wanted it to look. Blake didn’t rush us as we took our time and picked out the cabinets and countertops. It was the most pleasant buying experience we ever had. YOU CANNOT NOT WRONG WITH AMERICAN CARPET. The only option was five Stars but I give them 100 Stars. Thank for everything.

Its been 1 year since this company destroyed what used to be our "dream forever home". We withheld payment until the job was done correctly and we finally got to a point where we had to settle with them months later. After many, many "re-dos" they repeatedly showed us they do not know what they are doing. And destroyed our house in the process. The sloppiness evidenced by dents/chips all throughout our house are still being found (dishwasher, custom cabinetry, baseboards, doors, walls, etc). I brought it to their attention and no accountability was taken. They also lied about the results of the moisture level test on our slab. We had a specialized flooring inspector come to our house and reported the grouting was done incorrectly. Don Williams (owner) then came to our house and tried to use intimidation tactics to get us to pay full price and also said, "When you started this project did you think it was going to come out perfect?" Well, yes.. As it should be for the price we paid and our expectations of a flooring company. Please look elsewhere for future work. I would not recommend this business.

This is where we bought our carpet for my home office and baby’s room.

The employees are nice and friendly especially the receptionist

Best Experience Ever!

This past week, we had a scheduled installation of a new kitchen tiled floor. A gentleman called before heading out to see if we need any additional materials, such as metals. This was great because we weren’t sure if we had enough on hand.

We had a father and son team arrive within the hour of the call. They were so kind and professional, treating my 90 year old Father and my Mother with the utmost respect. They worked with and explained everything that they did with my Dad. They even moved the heavy appliances back into the kitchen for us.

These guys made this long overdue project one of the best experiences ever for my parents. We can’t thank you enough!!

V. Powell

I have purchased from American Carpet on several occasions and have never been disappointed with my purchases. The customer service is great and they are very personable and professional. They have the best deals in Mobile. Top notch products. The owner is very hands on and knowledgeable.

Don was great to work with and the new floors look fabulous. I have used them many times over the years and highly recommend!

Came into American Carpets and Flooring today and Don Williams (the main man, the President) took care of my flooring needs. He was professional, informative and a delightful gentleman. I have been doing business with American Carpets 20+ years and they still had my flooring information!!! They have beautiful cabinets, carpet, ceramic, granite and wood. Reasonable prices and their rugs are on sale!! Stop by for bargains and great service. I’m one pleased customer!!!!

Needed a quick install to sell a house. Customer service was outstanding. Jim worked with me and helped find me a great deal on new flooring. Installed two days later and looks great. Can't thank Jim and the installers enough for the great service and help picking a great looking carpet for the whole house.

Katelynn has been working with me on getting everything scheduled for my kitchen renovation along with Erin in getting the layout just right for me. Both of these young ladies are extremely talented individuals. If you need help in getting your renovation done go to American Carpet they have a dream team.