Reviews of local pros in Mobile, Alabama

*****UPDATE: we had some warranty items that needed to be fixed after our pool was built. Julia, in the warranty department was outstanding! She coordinated the contractors that best fit our schedule. Highly recommend Bluehaven pools!! They truly care about their customers. *******We had a wonderful experience with Bluehaven. Our Superintendent, JAY, was AWESOME!! He was always available to answer questions or alleviate concerns. Christa, in the design center was wonderful too. We look forward to using our beautiful new pool & appreciate Bluehaven!

We just completed our first pool with Blue Haven!. Our project manager, Tad, is the best.
He responded to all of our needs right away and was always easy to get in touch with and come
check on things. Pool turned out beautiful.
We appreciate all of his help and attention!

In August of 2020 we met with their design team to install our pool. The dig kicked off the first week of September. Everything was looking good. Then in walked Hurricane Sally. The pool dig site was flooded and my fill dirt majority was washed away. Jon Pinson was my Project Lead at the time. Within days after the hurricane he had them drain the dig site, clear any debris. Check the plumbing for pressure issues and repair any damage to the rebar foundation. I was very impressed.

As we moved along there was an issue discovered in a discrepancy in what we wanted with our heater/chiller option for the required supplied power. After discussion with Blue Haven they decided to eat the cost of the electric alterations due to error and we got everything completed and ready to swim the first week of December.

Over all the initial process was very long compared to estimated. However I feel with the impact of 2 major named storms they did an exceptional job in completing the project.

Fast forward to April of 2021 and the heavy above average rain falls this season. Our pool flooded. I called Jon to see what I needed to do. Within a week they had their team come clean the pool out, acid wash it to remove any dirt and staining. Then we worked with their build team to layout a preventative barrier wall to prevent this from happening again. Within a 2 week span they had my wall up of 60ft in length to shield the pool from run off water from the neighboring farm beside me. And the very next heavy rain the wall did exactly what we had hoped. The pool remained blue and clear.

I cant say enough about the responsiveness of Rachael, Michael, Avery, and Jon. From start to finish of the initial build and the add-on wall they were polite and understanding of my concerns. They went out of their way to make sure I had peace of mind in the build and solutions designed to work with our landscape in the backyard.

Brian was absolutely fantastic helping get our pool heater up and running again. Super friendly and professional!

We are so happy we chose Blue Haven Pools to help us build our backyard paradise. Our pool turned out beautiful and is exactly what we had envisioned! The entire team was great and our project manager, Richard, was the best to work with! He was very responsive to our needs during the entire build from start to finish. We would highly recommend Blue Haven for anyone considering installing a pool.

Blue Haven proved to me that they are not your typical pool builder. We have all had so much fun with our home’s paradise undertaking. This entire process has been amazing. We have made some lifelong friends. It doesn’t matter what team you get they are all amazing. However, Justin, Morgan, Josh, Camp, Mike, Jeff, Ryan, Paulo, Thiago, Brian and Brad have totally transformed not only our yard but our view of contractors and general service. They did so with a Trust that I have never heard of or seen. Think about it we trust contractors with our Family, House, Yard, Fences, Driveways and the Curb conditions in-front of our homes. Not once did we have an uncomfortable or uneasy feeling with any Blue Haven Staff of Contractors... If we ever move Blue Haven will be our 1st Call well maybe second; gotta have insurance hahaha

I can’t say enough great things about our Blue Haven project manager, Tad Hurst! He is extremely knowledgeable, helpful, and always responsive. Tad goes above and beyond to make the entire process smooth and as stress-free as possible. His expertise and guidance have made such a difference, and I couldn’t be happier with the experience!
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Edited: updating the review now that pool is complete.

•A change order that reduced our cost was not timely processed, causing an overpayment to Blue Haven. We did get that refunded to us
• The loan closeout form wasn’t submitted to us, to sign and return, timely thus Blue Haven didn’t schedule our plaster. It took us reaching out and inquiring as to when plaster was scheduled before the form was sent to us to sign (we were told they were waiting on us to return the form… that they hadn’t sent). Why they needed this, before scheduling plaster, when they owed us money is still perplexing. Once they received it back, they scheduled the plaster. Because of their delay, we had to wait an additional week for plaster (we had communicated our schedules from the very beginning).
•It took three separate attempts for someone to come replace the busted plug on the pump filter.
• The post construction grade was awful! We were told it would be returned to what it was before construction (except without grass) but it was not. The guy came back a second time and it still wasn’t good!
•And now, now we cannot close the permit out because there are two inspections that were to be done during the build that weren’t, so that is delayed now as well.
•The waterline tiles weren’t installed uniformly, some of the travertine has chunks missing out of it, and the workers left our yard a disaster (some of the stuff that should’ve been removed from the site was later buried during the final grade.

Very pleased with the construction thus far on our new pool! From the beginning the project has been smooth. We are currently on week 6 of our 8-10 week estimated time frame and nearly complete. Our PM Michael has been outstanding and is very responsive to our needs. They are not the cheapest, but you get what you pay for. I recommend Blue Haven on the Gulf for anyone looking for a new pool.

Terrible experience with Blue Haven. We started our pool in May 2022 and we had so many challenges and issues with this company. The concrete was poured on the rainiest day and created so many problems. The concrete around the pool is uneven and has so many cracks already. We have contacted Blue Haven so many times to no avail, no response. No one is willing to take responsibility and correct this awful work. Of course they ask for all the money prior to each stage and once you pay, good luck! You are not going to see anyone again. Be careful, be aware! This is a horrible company that is very unprofessional and don’t care about their work or clients. Very disappointing.

- Blue Haven Pool and Spas have been great thus far. We are six weeks into our pool project and so far there has not been a phone call not returned or a question unanswered.
- Gary Freeman our sales rep was amazing. He was well-prepared for our quote and came up with an amazing rough draft of what our pool would look like. My wife had him make some changes to the design and he gave us pricing on the spot. Thereafter, there were a couple of issues that needed attention and even though the issues were not his department he made the right calls and solved problems or answered questions within 24 hours.
- Our project supervisor was Michael Jones and I can't stress enough what a professional Mike is. He made what is a stressful purchase and installation go as seamlessly as possible by always being prepared to answer questions and keeping us updated on the different states of the project. There was an issue related to the installation location of our pool equipment. He could have ignored the issue and dismissed our concern since he had already done the installation. However, Mike quickly got with his direct supervisor, and his supervisor's Boss to address the issue.
- Big John the big boss came over and chatted with myself and my wife to help us be 100% happy with one of the biggest investments/purchases of our life. Simply said! These guys are human beings and professionals. Very hard to find these days.

**This issue has not fully been resolved but at this point were just waiting to get put on the schedule to get it fixed.** I will update this review to keep any future customers informed. As of today though, I strongly recommend Blue Haven Pools!!

- Once we get our landscape I will post more pics as the pics attached right now do not do this pool any justice.

We just had Blue Haven build our new pool. This was our 2nd experience building a pool with Blue Haven and everything went great! Our designer Kelly Wright provided us with a good plan and our construction superintendent Mike Jones executed it flawlessly. Communication during the process was excellent. We always new what to expect next. The entire process only took 6 weeks and we are looking forward to enjoying our new pool for many years. I highly recommend Blue Haven Pools and Spas

Well, the end is finally here we have our pool completed. We love it.
Have never built a pool before there were challenges that we were not anticipating. What made this process manageable was Tad Hurst, our PM. He kept us informed with every step, even though the steps were sometimes lagging. The weather was a factor.
The overall product is very nice
We upgraded the coping, tile, and included accents on sun ledge with a mosaic turtle.
Each step had it challenges. Tad helped manage the stress and totally is made for the job.
The main complaint we have is in the first stage of digging, our sprinkler wires that connect all communication to the system somehow were destroyed on the side of the pool equipment install. (Yes we had the pipes capped and wires taped). That cost to repair was well over the original for reinstalling the sprinkler system that we had accounted for.
The contract states they are not responsible for
Many things and that is just one of them.
Again, never having built a pool before, lessons were learned, some costly and some minor.
Will go overboard IF there is a “NEXT” time in making sure to account for ALL the may happen and prevention.

Tad was the calm when the storms came.

Have to give Shout outs to Avery for his skills for Pool School instructions.
And Orlin for his expertise and attention to the Final Grade. He was a delight to work with.

Blue Haven Pools certainly build a nice aesthetically pleasing pool.

We recently had the pleasure of building an in ground gunite pool with Blue Haven Pools in Fairhope, Alabama. We met with associate Laura Adams, who was knowledgeable and professional. Once onboard, we made our tile, paver and color selections and began construction officially on May 20. We were told that we should have water in our pool within 8-10 weeks. Both Richard, district manager, and Kenny Chambers, our job supervisor, were great to work with and they were always accessible and courteous. The crews showed up early and worked hard. Always on time and in the final analysis, Blue Haven, Kenny Chambers, and associates, exceeded our expectations. We had water in our pool within 8 weeks to the day. The finished product is awesome and both my wife Donna, and I would recommend them as top notch! This is our 4th pool construction and it is by far the smoothest one yet. You won’t be disappointed with Blue Haven Pools. John C. Fairhope, Al.

Blue Haven Pools really is a complete provider. Another thing that impressed us was the dedication from the crews and the fact that they had the best equipment to get the job done. We highly recommend Blue Haven Pools and have already referred them to several of our friends. My family and my friends are very impressed with the job and the beautiful design. Also I want to express my gratitude to Leonzo Tecum for being such a wonderful and professional men. My words never will express enough.

I cannot give enough praise to Richard, our project manager. He was exceptionally professional and personable. Any question I had he always made me feel like it was a legit question and part of the Blue Haven family. It took 8 weeks from dig date to our toes in the water. We have been creating memories ever since. I would definitely recommend Blue Haven to anyone wanting to build. They are a reputable company and you know you are not getting “the wool pulled over your eyes” so to speak. Was is a construction build, yes, was there a hiccup or two, yes; but never once did I feel like there was any compromise to the build and we received an amazing and gorgeous asset to our house and family. Richard you are amazing and thank you for being with us every step of the way! If we ever build a pool again, I know who we are choosing!

We had a great experience from start to end. Our project manager Richard Ingle was very responsive to every question and every step of our pool construction. We ended up with exactly what we wanted. Expected time was 12 weeks, our pool was completed in 7 weeks. The crew was fantastic as well.

Great company from start to finish.Tad Hurst, my project supervisor, was very professional, polite, and an absolutely amazing person to work with. He answered all my calls/text messages in a timely manner even on a Sunday. Very knowledgeable and kept me updated throughout the entire process. This company needs to clone him and place him in every customer service position within the company.

Blue Haven Pools really is a complete provider. From the first meeting and site survey with Kenny to the site work, logistics and project management with Richard, they were thorough and professional from beginning to end. Another thing that impressed us was the dedication from the crews and the fact that they had the best equipment to get the job done. By always taking time to explain every step in the process, Richard eased concerns and patiently answered all of our questions. We highly recommend Blue Haven Pools and have already referred them to several of our friends.

John Murphy

Brian was very professional, responsive, and displayed excellent communication. He saved the project by stepping in. He and the guy that did our pool school are the main reason in choosing 5 stars for blue haven.

However, i did have some issues with blue haven overall. We spent a lot of extra money to upgrade the size of the pool with a promise of an extra light. We didnt receive this light and were not compensated accordingly. I asked for a vacuum to offset the issue but was told no. That is very disappointing because i have had a couple of friends that used blue haven and received one at no cost.
We were told the project would be complete by July 4th and it wasn't complete until the end of August. There was a period for a couple of weeks that we didn't hear from anyone.

While our build was not without complications, Jay (our superintendent) and Richard (GM) went above and beyond to make our experience a positive one. Kelly (salesman) did a fabulous job drawing up my idea and fitting it to our backyard with a negative grade and funneling water away from the pool and home. Jay was responsive the entire time and when we ran into problems that he couldn’t make decisions about, Richard came right in and did things the right way to make us happy. We now love our back yard paradise and feel confident telling others to call Blue Haven to build the back yard oasis of their dreams!

We are in the process of having our blue haven pool built. We are starting plaster on Monday. It has been a great experience thus far with our project manager, Mike Jones. He has been contacting us every step of the way and staying on top of things. Very pleased with our experience so far!

Update: absolutely loving our pool. No complaints with blue haven. Any concern I have emailed with- they have responded very quickly!