Moving And Storage reviews in Montgomery, Alabama

Everything was smooth. All the drivers were pleasant and professional.

They only provide moving your items from one location to another. The loaders are a third party and were not professional in my opinion. I was not satisfied with the loaders.

Had a great experience, Highly recommend for storage and transportation, easy time talking to customer service

Thurston did a great job when picking up the pod.

The delivery Guys coming and going were top shelf.

Rodents got into both pods and ruined quite a bit. Not happy with the storage and final condition of our belongings.

Late delivery and late pickup, customer service was eh. Would not recommend, but if only option, better than driving the truck yourself

The driver Orrin Crutcher Jr was very courteous and professional during the dropoff of our POD.

Every driver was pleasant and helpful!! No complaints

Thurston was awesome. He picked up my Pod without any problems.

Communication failures and dishonest phone associates cost me more money in the long run. would not recommend.

Military families: STAY AWAY. Never again. As if moving isn’t difficult enough, these people make it an absolute nightmare. Thousands of dollars more than the competitors for this? Scheduling conflicts lead to them charging us an additional 575 dollars for the next months rent when they were the ones who couldn’t pick the containers up. When I called to correct the issue, the customer service rep was so disgusted with the fact that I wanted them to refund our money. When I explained to her that it wasn’t a conflict on our end, but theirs, she got so agitated that you would of thought it was her money that she had to pay back! When I finally convinced her to process the refund, she informs me that it will take 3-5 business days to process! Please don’t use these people for your moving needs.

I am editing my review from 1 star to 4 stars. They had originally given us incorrect weight tickets of around 1000 lb for our entire household (for military this = sad amount of reimbursement as it should have been closer to 5000 lb) and we had a terrible time in August trying to get this fixed with no resolution. It is now November, and they finally supplied us with corrected weight tickets. Thanks to the MVP Corinne K. in customer advocacy! (I would give 5 stars, but this took quite a long time with much stress as we were afraid we would have gone into debt without this reimbursement.)

Both young men were very nice and explained everything to me. Thank you for such kind service!

I wish I could give ZERO stars. Customer service sucks. I would love to say I would reccomend over other providers because they do have a few perk however the customer service over rides all of that for me. The fact I said do not charge my card and they did anyway really concerns me. Not the best way to do business. I have uploaded the phone call on YouTube. You can clearly hear me tell her no dont charge my carn please just explain everything to me first. It is a nightmare! Then they act as if the clients are the problem.

I’m no longer pleased with this service. I have had to contact customer service and they are unprofessional with long hold times, they have messed my account up and constantly charging my credit card after already paying hundreds of dollars already. Then their collections department have contacted me was unprofessional. I’m to the point where I would like to cancel everything and go with another moving company. Nothing has gone smooth with this company. I’m on a crunch already with an apartment I have to be moved out of already. Each day I call this company between customer service and billing nothing gets straightened out ever! Will never recommend or use this service again!!!

Problem: When my 2 large containers were returned to me, they were returned with mice pellets and now at least 1 mouse in my house.
Response: When I call CS to inform them, CS said she will make a note it. Really!
My story: I was excited about the convenience of using PODS although it was expensive, it was convenient. Bringing and picking up the containers, all went well. That was in April. Redeliver went well as well the dropped them off. Upon opening pellets were all over my comforters. 😥
Also returning the last pod, no availability until the end of next week.
Correction the Pod will not be pick up until July 9, 3 weeks away from today.
Don't use them. I guess they dont what their warranty covers either:
XN Financial Services, Inc. insures PODS Enterprises LLC. for Commercial Inland and Worldwide Cargo Marine Insurance Coverage under policy 3-150-1-0000, with a policy effective date of January 1, 2022 until December 31, 2022. The effective dates of coverage on the above-referenced property are April 15, 2022, to July 9, 2022. We received a claim for damage to the property mentioned above on June 21, 2022. UNIRISC, Inc. acting on behalf of XN Financial Services, Inc.

Due to the fact the damage to your personal property was caused by the infestation (rodents), we refer you the exclusion number 9 of the insurance policy which states: Wear and tear, marring and scratching deterioration, hidden or latent defect; nesting or infestation, or discharge or release of waste products or secretions, by insects, birds, rodents, or other animals. With this type of risk, not being a Covered Cause of Loss, we are unable to indemnify you for this claim.
Why tell me to use if it, it I can't

I liked the overall service! I would use it again in my next move.

A zero is too high for this company. My personal things were put in two storage containers 6 years ago by a business that cleaned up our water damaged house. Five years ago that business we got to do the clean up went out of business and the two containers were taken out of our yard with my belongings and without notice. I am not allowed to have access to them because I don't have the pin # to the account. Five years ago, we got no help from the local business or main company. We tried to get everything take care of then and couldn't get in touch with the business that worked originally with us and PODS would only talk to the original business that was no longer in existence.
So, skip to a week ago I get a letter that informs me of the amount that is owed on the two pods since 2016 and will be put up for auction at the end of the month. I am a third party and have tried to work with this company - I called and asked about the letter and was told it was a mistake and I shouldn't have gotten it. Yet, six years later I am still not allowed to get my families' things that are still in the storage units. So, I was told that nothing could be done and my things would be sold at an auction on 29th of this month. So, if I paid the $26,692 that was owed by the other company that contracted with Pods originally, could I get my things with no PIN #? I would just like some help and it seems like no one cares at this company. There needs to be some way to work this out. I would like to try and get some help with this because it was not my fault the other business did not pay - but you would think it is.

The POD rental gave us extra space to temporarily store items until we could go through them and donate them. Pick up and delivery was seamless. The driver(s) called before delivery and pickup. I appreciate this type of customer service and it helped us plan our day.

Please do not use this service. Highly unprofessional. Customer service will have you on hold for over an hour without answers. Service is unreliable and do not arrive on scheduled timeframes. Buyer beware. You’ll be on your own with this company. This location kept giving me different pickup times all day and never showed or contacted me. Wish I had read the reviews first. The only info I received was a driver’s name of Orrin who never showed up. Shame on you for treating customers in this manner.